In-Demand Technical support engineer australia Jobs in Remote

Technical Support Engineer - Australia
AutoRABIT Holding Inc. —Remote
- $60,000 - $75,000 a year
- Weekend availability
- Remote
- Azure
- Computer Science
- Customer service
Quick Apply
Technical Support Lead Engineer, Optical Transport
Ciena —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Graduate Software Engineer
Elafent —Remote
- Urgently hiring
- Remote
- SQL
- Bachelor's degree
- Communication skills
- Work from home
Quick Apply
Staff or Senior Technical Application Engineer – Windows 11 PC Ecosystem (Australia)
Qualcomm —Remote
- Remote
- Management
- Doctoral degree
- Computer Science
Customer Care L3 - Australia
PaxeraHealth —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Defence Projects Engineer
Amentum —Remote
- Full-time
- Hybrid work
- Management
- Engineering
Senior Consulting Engineer - Australia
ClickHouse —Remote
- On call
- Remote
- Azure
- Administrative experience
- AWS
- Health insurance
8d
IT Operations Manager
Gridsight —Remote
- $2,500 a month
- Full-time
- Hybrid work
- Management
Quick Apply
5d
Electrical Engineer
Leidos —Remote
- Full-time
- Remote
- Electrical experience
- Communication skills
- Annual leave
Service & Equipment Engineer
Solenis —Remote
- Full-time
- Remote
- Engineering
- Communication skills
Systems Engineers – High Frequency Sensing | Defence
Amentum —Remote
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Parental leave
Lead Data Engineer
EPAM Systems, Inc. —Remote
- Remote
- SQL
- Leadership
- Analytics
6d
Field Service Engineer
Grifols Australia Pty Ltd —Remote
- Full-time
- Laboratory
- Laboratory experience
- Master's degree
Senior Product Manager
Gridsight —Remote
- Full-time
- Remote
- Research
- Product management
- APIs
Quick Apply
Concept Development Lead Engineer
BAE Systems —Remote
- Remote
- Laboratory
17h
Senior Channel Sales Engineer
RingCentral —Remote
- Full-time
- Remote
- Sales
- English
- No degree
- Employee stock purchase plan
- Health insurance
Manager, Solutions Engineering
Wiz —Remote
- Azure
- Salesforce
- AWS
Consultant in Adelaide
Red Hat, Inc. —Remote
- Full-time
- Hybrid work
- DevOps
- Communication skills
Senior Workday Consultant
EPAM Systems, Inc. —Remote
- Remote
6d

Related jobs to explore

Based on your search for technical support engineer australia

Technical Support Engineer - Australia
AutoRABIT Holding Inc. —Remote
Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience. Responsible to adhere to set internal controls.
$60,000 - $75,000 a year
Quick Apply
Customer Care L3 - Australia
PaxeraHealth —Remote
Bachelor’s degree in Computer Science or related field (or equivalent experience). Collaborate closely with project managers, engineers, and customers to ensure…
Quick Apply

I want to receive the latest job alert for technical support engineer australia in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer australia jobs near remote

Technical Support Engineer - Australia

AutoRABIT Holding Inc. -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Azure
Computer Science
IntelliJ
Customer service
Salesforce
Engineering
Visual Studio
Git
Technical support
Education
Bachelor's degree
SVN
Jenkins
GitLab
Communication skills

Full Job Description

About the Role:
AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams

Responsibilities:

You will be the first contact point for new customer support requests.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
Be creative, find solutions to improving the customer experience and the way we work.
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally

Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills.
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
Responsible to adhere to set internal controls.

Desired Skills and Experience:

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
Familiarity with working with logs is a plus

Education and Qualifications:

Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Any Salesforce certification is a plus
Must live in and be eligible to work in Australia

Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other time zones

The annual salary for this role is $60,000 - $75,000 AUS depending on experience

THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

zAAapngXOn

Quick Apply

Refine Your Search

technical support engineer australia jobs in remote

Technical Support Engineer - Australia

Technical Support Lead Engineer, Optical Transport

Graduate Software Engineer

Staff or Senior Technical Application Engineer – Windows 11 PC Ecosystem (Australia)

Customer Care L3 - Australia

Defence Projects Engineer

Senior Consulting Engineer - Australia

IT Operations Manager

Electrical Engineer

Service & Equipment Engineer

Systems Engineers – High Frequency Sensing | Defence

Lead Data Engineer

Field Service Engineer

Senior Product Manager

Concept Development Lead Engineer

Senior Channel Sales Engineer

Manager, Solutions Engineering

Consultant in Adelaide

Senior Workday Consultant

Related jobs to explore

I want to receive the latest job alert for technical support engineer australia in remote

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected