In-Demand customer service representative Jobs in redland bay qld

Customer Service Team Lead
ESRI —Redland QLD
- $70,304 - $85,280 a year
- Customer service
- Bachelor's degree
- Business
- Profit sharing
- Health insurance
Customer Service Attendant - Victoria Point (Casual)
Freedom Fuels —Victoria Point QLD
- Weekend availability
- Customer service
- Fuel discount
Ecommerce & Retail Customer Service Representative
Best Pool Supplies —Yatala QLD
- $65,000 - $70,000 a year
- Weekend availability
- Customer service
- Data entry
- POS
Quick Apply
4d
Customer Service Specialist
Great Southern Bank —Carindale QLD
Client Care Representative
Animal Emergency Australia —Underwood QLD
- $27.39 - $28.63 an hour
- Part-time
- Customer service
- Employee assistance program
Quick Apply
Customer Care Coordinator- Casual- QLD region
WSA APAC —Beenleigh QLD
- Monday to Friday
- Sales
- Customer service
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
2d
Customer Service
Tasty Fresh Food Co —Yatala QLD
- $29.50 - $36.88 an hour
- Full-time
- Customer service
- Employee discount
Quick Apply
1d
Reddy Express Yatala - Customer Service Representative
OTR —Yatala QLD
- Weekend availability
- Customer service
Reddy Express Cleveland - Customer Service Representative
OTR —Cleveland QLD
- Weekend availability
- Customer service
13d
Customer Service and Optical Assistant - Loganholme
Oscar Wylee —Loganholme QLD
- Weekend availability
- Sales
- Communication skills
Quick Apply
Reddy Express Yatala - Customer Service Representative
OTR Group —Yatala QLD
- Part-time
Reddy Express Cleveland - Customer Service Representative
OTR Group —Cleveland QLD
- Part-time
13d
Customer Service Attendants – Brisbane South/West
Freedom Fuels —Mount Gravatt QLD
- Weekend availability
- Communication skills
- Fuel discount
Reddy Express Wynnum - Customer Service Representative
OTR —Wynnum QLD
- Weekend availability
- Customer service
CUSTOMER CARE REPRESENTATIVE - CASUAL
Beginning Boutique —Lytton QLD
- Weekend availability
- Sales
- Customer service
- Databases
- Employee discount
Client Services Advisor
Anglicare Southern Queensland —Eight Mile Plains QLD
- Full-time
- Remote
- Customer service
- Microsoft Office
- Data entry
- Health insurance
- Work from home
2d
Reddy Express Wynnum - Customer Service Representative
OTR Group —Wynnum QLD
- Part-time
Customer Service - Fixed Term
Temperzone —Tingalpa QLD
- Contract
- Sales
- Customer service
- Data entry
- Employee assistance program
Quick Apply

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Customer Service Team Lead

ESRI -
Redland QLD

Apply Now

Job Details

$70,304 - $85,280 a year

Benefits

Profit sharing
Health insurance
Dental insurance
Annual leave
Vision insurance
Life insurance

Qualifications

Customer service
Bachelor's degree
Business
Leadership

Full Job Description

Overview

Use your leadership and customer service expertise to empower a team that delivers exceptional experiences. As Customer Service Team Lead, you’ll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You’ll collaborate with different departments to streamline operations, resolve challenges, and ensure every customer interaction reflects our commitment to outstanding service.

This role offers the opportunity to lead with purpose, grow professionally, and make a meaningful impact on how we serve our customers.

Responsibilities

Team Leadership & Development Lead, mentor, and coach CSRs to meet performance goals and uphold service standards. Conduct regular feedback sessions, goal setting, and performance reviews.
Operational Oversight Manage daily workflows, ensuring timely resolution of customer inquiries, order requests, and profile issues. Monitor team metrics and implement improvement plans as needed.
Escalation Management Handle complex or escalated customer issues with professionalism and efficiency. Serve as the escalation point for critical matters
Cross-Functional Collaboration Partner with internal departments (such as product, sales, support) to streamline processes and enhance the customer experience.
Process Improvement & Reporting Analyze service metrics, identify trends, and recommend improvements. Prepare detailed reports for senior management.

Requirements

5+ years of professional experience in a similar position, supporting similar responsibilities
Demonstrated leadership capabilities with sound judgment and effective decision-making skills
Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
A strong focus on customer satisfaction and the ability to foster a customer-centric culture within the team
Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support
Bachelor’s degree in business or related field

Recommended Qualifications

Experience or training in leadership to guide and motivate the team towards achieving their goals

#LI-SM1

#LI-Onsite

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$70,304-$85,280 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Requisition ID: 2026-3655

Available in

Redlands, CA

Job Category

Customer Service

Role Type

People Manager

Experience Level

Mid Level

Apply Now

Refine Your Search

customer service representative jobs in redland bay qld

Customer Service Team Lead

Customer Service Attendant - Victoria Point (Casual)

Ecommerce & Retail Customer Service Representative

Customer Service Specialist

Client Care Representative

Customer Care Coordinator- Casual- QLD region

Customer Service

Reddy Express Yatala - Customer Service Representative

Reddy Express Cleveland - Customer Service Representative

Customer Service and Optical Assistant - Loganholme

Reddy Express Yatala - Customer Service Representative

Reddy Express Cleveland - Customer Service Representative

Customer Service Attendants – Brisbane South/West

Reddy Express Wynnum - Customer Service Representative

CUSTOMER CARE REPRESENTATIVE - CASUAL

Client Services Advisor