In-Demand Inbound call centre Jobs in Queensland

Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Inbound Customer Service Consultant
Australia Post —Brisbane QLD
- $61,628 - $68,003 a year
- Full-time
- Recruiting
- On-the-job training
14d
Customer Service Consultant - Brendale
Rentokil Initial —Brendale QLD
- $62,000 - $65,000 a year
- Full-time
- Customer service
- Recruiting
- Construction
- Employee assistance program
Quick Apply
Admin Officer
Tempe Tyres & Wheel Centre —Coopers Plains QLD
- $26 an hour
- 8 hour shift
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
8d
Customer Support Representative
WorkCover Queensland —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
1d
Sales Centre Agent
NRMA Parks and Resorts —Biggera Waters QLD
- Part-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
- Gym membership
Quick Apply
Desktop Support Engineer
Total IT Global —Brisbane QLD
- $49,900 - $60,000 a year
- Contract
- In-person
Quick Apply
1d
Customer Service Officer - 6-Month Part-Time Opportunity
Teachers Health —Brisbane QLD
- $36 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Communication skills
Desktop Support Engineer L1
Total IT Global —Brisbane QLD
- $28 - $30 an hour
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
6d
Client Services Advisor
Anglicare Southern Queensland —Eight Mile Plains QLD
- Full-time
- Remote
- Customer service
- Microsoft Office
- Data entry
- Health insurance
- Work from home
Customer Support Coordinator
FleetGuru —Broadbeach QLD
- Full-time
- Hybrid work
- Google Suite
- Sales
- Customer service
- Free parking
4d
Centralised Service Team Member (Customer Service & Arrears Handling)
National Storage —Brisbane QLD
- $37.42 an hour
- 8 hour shift
- Communication skills
- Negotiation
- Parental leave
- Referral program
Quick Apply
14d
Customer Contact Consultant | Mercedes-Benz Brisbane
LSH Auto Australia —Newstead QLD
- No weekends
- Customer service
- Communication skills
14d
Control Room Operator
Cornerstone Parking —Brisbane QLD
- $32 - $48 an hour
- Temporary
- Customer service
- Computer skills
- Communication skills
Quick Apply
Patient Consultant
Nova Dental Group —Gold Coast QLD
- Full-time
- Hybrid work
- Clinic
Quick Apply
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Communication skills
- Time management
Frontline Claims Manager Motor
Auto & General Holdings —Kawana Waters QLD
- Management
- No degree
- Leadership
- Parental leave
- Gym membership
Quick Apply
1d
Financial Crimes Officer (Contact Centre)
Cuscal —South Brisbane QLD
- Weekend availability
- Hybrid work
- Communication skills
Quick Apply
Account Manager (TBTC Maroochydore QLD)
Telstra —Sunshine Coast QLD
- Full-time
- Sales
- In-person
S&S Banking Consultant, Loganholme QLD - Suncorp Bank
ANZ Banking Group —Loganholme QLD
- Customer service
1d

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Customer Contact Officer

Serco Plc -
Varsity Lakes QLD

Apply Now

Job Details

Casual
$35.76 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$35.76 per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately 20 - 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
Access to our extensive benefits including our rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To join our team, you’ll be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

inbound call centre jobs in queensland

Customer Contact Officer

Inbound Customer Service Consultant

Customer Service Consultant - Brendale

Admin Officer

Customer Support Representative

Sales Centre Agent

Desktop Support Engineer

Customer Service Officer - 6-Month Part-Time Opportunity

Desktop Support Engineer L1

Client Services Advisor

Customer Support Coordinator

Centralised Service Team Member (Customer Service & Arrears Handling)

Customer Contact Consultant | Mercedes-Benz Brisbane

Control Room Operator

Patient Consultant

Client Service Officer

Frontline Claims Manager Motor

Financial Crimes Officer (Contact Centre)

Account Manager (TBTC Maroochydore QLD)

S&S Banking Consultant, Loganholme QLD - Suncorp Bank

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