The role
As Frontline Motor Claims Manager you will drive the strategic direction of control within Motor Claims through optimising performance and continued development of processes & leadership capabilities.
You will:
- Develop strategies and initiatives to deliver continual improvements across Motor Claims relative to customer & employee engagement, reporting and systems
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Work with the greater Claims Operations Management team to develop well defined control systems
- Continue to nurture a high performing & engaged workforce promoting a culture of “one team” across three sites
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Coordinate the induction and ongoing coaching & training of new Team Leaders while supporting the successful induction of new Team members
- Work to increase organisational agility, scalability and success in navigating change
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Maintain the integrity of the Motor Claims operating model by Driving continued strategic enhancements, understanding and adherence
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Lead the Motor Claims Operational teams to deliver optimal claims cost outcomes, high level customer service in a strong control environment while driving continued high performance across all aspects of the Motor Claims business
- Provide support and assistance for escalated customer queries and complaints, and cases referred to AFCA
What experience you’ll bring
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Formal qualifications in a relevant area (Communications or Business), or equivalent relevant experience in a high volume inbound and outbound call centre environment
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4-5 years leadership & management experience in a mid-senior level leadership role within a comparative organisational environment
- Strong working knowledge of Motor insurance & claims relative to applicable legislation, processes, and industry best practice
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Demonstrated ability to effectively lead, engage & develop others as well as developing & delivering operating plans to achieve KPIs
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
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Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
