In-Demand Food safety officer Jobs in Queensland

Food Safety & Critical Complaints Officer
Guzman y Gomez —Fortitude Valley QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Parental leave
Quick Apply
Compliance Officer
Teys Australia —Biloela QLD
- Full-time
- Computer skills
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Community Recovery Resilience Officer - June 2026
Quilpie Shire Council —Quilpie QLD
- $95,693.52 - $102,518.52 a year
- Full-time
- Budgeting
- Communication skills
- Outdoor work
2d
Quality Administration Officer
Bundaberg Sugar Ltd —Bundaberg QLD
- $68,000 - $71,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick Apply
Infection Control Officer
Mater Group —Townsville QLD
- $56.08 - $60.05 an hour
- Research
- Analysis skills
- Working with children
- Health insurance
- Employee assistance program
12d
Operational Services Officer - Catering
Queensland Government —Toowoomba QLD
- Day shift
- Hospitality
- Food service
- Communication skills
- Health insurance
- Employee assistance program
10d
Principal Medical Education Officer
Mater Group —Townsville QLD
- $62.74 - $67.20 an hour
- Part-time
- Management
- Working with children
- Education
- Health insurance
- Employee assistance program
Quality Officer
Ridley Corporation —Narangba QLD
- Weekend availability
- ERP systems
Quick Apply
Operational Services Officer - Casual Pool
Queensland Government —Queensland
- Call employer
Manager Environmental Health
Queensland Government —Gold Coast QLD
- Full-time
- Leadership
11d
Food Services Officer
Queensland Government —Brisbane QLD
- Customer service
- Food service
- Communication skills
3d
Curriculum Leader - Arabic Language
Islamic College of Brisbane —Karawatha QLD
- $88,186 - $129,649 a year
- Full-time
- Childcare
- Organisational skills
- In-person
- Free parking
- Parental leave
Quick Apply
3d
AYA Advanced Trainee
Mater Group —South Brisbane QLD
- $15,900 a year
- Full-time
- Working with children
- Communication skills
- Health insurance
- Employee assistance program
1d
Home Services Officer
BlueCare —Yeppoon QLD
- Part-time
- Hospitality
- Cleaning
- Communication skills
- Travel reimbursement
- Health insurance
Food Services Officer - Redland Residential Care
Queensland Government —Brisbane QLD
- Customer service
- Food service
- Organisational skills
2d
Food Service Officer Casual
Queensland Government —Brisbane QLD
Quality Assurance Officer
Thermo Fisher Scientific —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Property Officer
Whiddon —Beaudesert QLD
- Part-time
- Computer skills
- Annual leave
- Parental leave
11d
Senior Administration Officer Support (Public Health)
Queensland Government —Gold Coast QLD
- Part-time
10d
Entry Level Meat Process Workers - Biloela
Teys Australia —Biloela QLD
- From $29.67 an hour
- Overtime
- On-the-job training
Quick Apply
2d

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Food Safety & Critical Complaints Officer

Guzman y Gomez -
Fortitude Valley QLD

Quick Apply

Job Details

Full-time

Benefits

Parental leave

Qualifications

Microsoft Powerpoint
Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Microsoft Office
Zendesk
Diploma
Communication skills

Full Job Description

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We’re looking for a passionate Food Safety & Critical Complaints Officer to help us protect our brand, support our restaurants, and ensure every guest experience is exceptional.

If you’re energised by problem‑solving, coaching, and driving high standards across a fast‑paced restaurant network, this role is for you.

What You’ll Do

Critical Complaint Management

Lead the timely management of critical guest complaints, protecting the GYG brand at every step.
Work closely with Operations, Supply Chain, Food Safety, QA, Legal, Marketing, Councils and EHOs to investigate and resolve food‑related issues.
Coordinate sample retrieval, lab analysis, guest communication and complaint closure.
Identify root causes and collaborate with Restaurant Managers and Franchisees to implement corrective actions.
Escalate food safety breaches where required.

Restaurant Visits & Coaching

Support restaurants through the execution of the Restaurant Standards System.
Coach teams on hygiene, sanitation, GMPs, equipment use and best‑practice procedures.
Provide ongoing training and support to ensure consistency and compliance across the network.

Analysis & Reporting

Analyse trends in critical complaints (e.g., allergens, foreign objects, undercooked product, food poisoning allegations).
Review Restaurant Standards System compliance and RSR results, developing action plans for underperforming restaurants.
Provide insights for Franchisee reporting and broader Operations initiatives.

Continuous Improvement

Identify opportunities to simplify processes without compromising safety or execution.
Recommend improvements based on complaint trends and audit results.
Work with Restaurant Solutions and Hola Central teams to implement system enhancements.

Restaurant Solutions & Projects

Support the rollout of operational and guest‑facing initiatives.
Maintain strong relationships with franchisees, managers and crew.
Conduct structured weekly restaurant visits to identify opportunities and support execution.
Review tools, chemicals and equipment to ensure best‑in‑class standards.

What You Bring

Minimum 3 years’ experience in QSR, hospitality, food & beverage, or restaurant operations/support.
Food Safety qualification (minimum TAFE Diploma or equivalent).
Strong problem‑solving ability and attention to detail.
Experience in business process optimisation and project management.
Excellent communication skills — able to simplify complex information for all levels.
Ability to write reports, interpret procedures, and document food processes.
Strong coaching skills and confidence addressing complex or sensitive issues.
High numeracy and reporting acumen.
Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
Ability to learn and use GYG systems (e.g., ZenDesk, Avery Dennison Digital Food Safety, Crunchtime, Asana).
A collaborative, energetic and proactive approach — with a genuine passion for the GYG brand.
Flexibility to travel locally and interstate.

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

Career growth – Australia and internationally
Opportunity to become a franchisee
Annual bonus scheme
Paid parental leave
GYG gift voucher

Ready to join the family? Apply now to start the conversation

Quick Apply

Refine Your Search

food safety officer jobs in queensland

Food Safety & Critical Complaints Officer

Compliance Officer

Community Recovery Resilience Officer - June 2026

Quality Administration Officer

Infection Control Officer

Operational Services Officer - Catering

Principal Medical Education Officer

Quality Officer

Operational Services Officer - Casual Pool

Manager Environmental Health

Food Services Officer

Curriculum Leader - Arabic Language

AYA Advanced Trainee

Home Services Officer

Food Services Officer - Redland Residential Care

Food Service Officer Casual

Quality Assurance Officer

Property Officer

Senior Administration Officer Support (Public Health)

Entry Level Meat Process Workers - Biloela

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