In-Demand Customer experience manager Jobs in Queensland

Key Account Manager, APAC/ Customer Experience Manager, APAC
Ignition —Brisbane QLD
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Resident Experience Manager
Churches of Christ —Stanthorpe QLD
- Up to $18,549 a year
- Full-time
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee assistance program
Customer Experience Manager
MEI Group Pty Ltd —Acacia Ridge QLD
- $130,000 - $150,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
1d
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Associate Customer Success Manager
Telus Health —Brisbane QLD
- Contract
- Remote
- CRM software
- Sales
- Customer service
- Disability insurance
- Employee assistance program
Customer Success Manager (SaaS)
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Employee assistance program
- Gym membership
Quick Apply
Customer Service Manager
International Workplace Group plc —Toowoomba QLD
- $54,500 - $66,000 a year
- Full-time
- Sales
- Commuter assistance
Guest Experience Manager - DFO Brisbane
Vicinity Centres —Queensland
- Full-time
- Management
- Sales
- Customer service
- Parental leave
Customer Lifecycle Manager
Great Southern Bank —Brisbane QLD
- Contract
- CRM software
- Marketing
- Analysis skills
- Work from home
8h
Senior Customer Success Manager - Remote
HealthCare Logic Pty Ltd —Gold Coast QLD
- Full-time
- Remote
- Leadership
- Hospital experience
- Nursing
Quick Apply
Assistant Front Office Manager
The Reef House Adults Only Retreat —Palm Cove QLD
- $80,000 - $82,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick Apply
14d
Meeting and Events Executive
Accor Apartments & Realty —Queensland
- $79,499 - $89,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Customer Support Manager
Jumbo Interactive —Milton QLD
- $110,000 - $120,000 a year
- Hybrid work
- Management
- Finance
- Bachelor's degree
- Parental leave
Quick Apply
Client Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Cabin Crew Townsville (TSV)
Alliance Airlines —New Townsville City QLD
- Weekend availability
- Customer service
- English
- First Aid Certification
- Free parking
- Paid training
Customer Success Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Parental leave
Quick Apply
Customer Relationship Manager
LiveBig —Woolloongabba QLD
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
10d
Reservations Supervisor | Cruise Whitsundays
Journey Beyond —Airlie Beach QLD
- $33 - $34 a year
- Bar
- Management
- Sales
- Commuter assistance
- Parental leave
Quick Apply
Student Experience Manager
SAE University College —Brisbane QLD
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
Motel Manager
Eastgate on the Range Motel —East Toowoomba QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick Apply

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Key Account Manager, APAC/ Customer Experience Manager, APAC

Ignition -
Brisbane QLD

Quick Apply

Job Details

Full-time

Benefits

Stock options
Birthday leave
Wellness allowance
Subscriptions
Work from home
Parental leave
Employee assistance program
Paid volunteer leave

Qualifications

Looker
Financial planning
Slack
Analysis skills
Business planning
SaaS
AI
Financial acumen
Communication skills

Full Job Description

Who we are:

Founded in 2013, Ignition is the leading revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes.

Ignition automates proposals, engagement letters, invoicing, payments and workflows in a single AI-powered platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease.

To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition's global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

We are better everyday
We work without ego
We are smarter together
We hero our customer

Where and how we work:

We are open to candidates based in Sydney, Melbourne, or Brisbane with full Australian work rights. We operate in a hybrid model, giving you flexibility to work from home, a shared workspace, or a combination of both.

About the role:

The Ignition Key Accounts team helps accountants, bookkeepers and their clients transform the way they work together, and are responsible for driving Ignition’s long-term revenue expansion and customer retention.

The typical Key Account Manager is a person who knows that you win by building a trusting relationship. Our team motto is “win the keys to the office”; Your customers value your input and expertise so much that they’d be willing to give you a key to their office.

As a Key Account Manager, you are responsible for guiding our customers through their journey as soon as they purchase Ignition. From supporting them through their roll-out plan, providing expertise on the professional services business model, to ensuring they are aware of the best practices they can apply to their own account, you will be the face of Ignition for the customer, and the expert they value the most. You always aim to deliver an exceptional customer experience while using the tools available to you to know when to engage and when to leave them to their own devices.

You will aim to drive Ignition’s expansion revenue primarily through the adoption of our payment solution. You’ll look for opportunities within your customer portfolio to increase their attach rate. Equally, you’ll be tuned into the risks and take all the steps necessary to retain happy customers who are achieving their expected ROI.

What your day to day will look like:

Proactively manage and grow a large portfolio of assigned customers.
Build strong relationships with every single customer to help them complete their roll-out plan, achieve their expected ROI while increasing the potential for additional referrals
Achieve new customer activation targets to ensure our most recently onboarded customers have an incredible first-experience with a speedy time to value.
Achieve monthly and annual payment volume targets while maintaining a customer-centric mindset.
Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index.
Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, billing and payment collection, and renewal processes.
Help build and deliver scaled content that helps support our customers’ journey. Create and host webinars, collaborate on articles and other educational materials that help deliver a scalable customer experience.
Maintain, build, and grow collaborative relationships with our larger customers and partners. Lean on these relationships for webinars, seasonal campaigns, and case studies.
Be the voice of the customer, provide customer insights to our product, marketing and sales team. You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates.
Work with your fellow Key Account Managers globally, to identify and implement improvements to processes, documents, tools, and reports to benefit the team and clients.
Attend trade shows and events where you’ll meet existing customers and potential customers.

What you need to succeed:

Good written and oral communication skills for creating professional documents and presentations and for sharing knowledge, and facilitating effective discussions within team and cross-functional settings.

Data-driven decision-making: Combines analytical skills and financial acumen to interpret data and make informed decisions that align with company objectives and customer needs.
Demonstrated interest in and/or hands-on experience with AI tools and platforms, particularly Claude, Codex, and ChatGPT.

Bonus Points For:

Strong proficiency with common SaaS tools and platforms such as Zapier, Slack, Zoom, Loom, Vitally (or other customer success platforms), Google Workspace, Atlassian, Intercom, and reporting tools like Looker

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

Competitive salary package plus employee stock options from day one
Annual education allowance to support your professional development
Employee recognition program that celebrates impact and contribution
Quarterly wellness allowance to support your physical and mental wellbeing
Complimentary subscriptions to Headspace and our Employee Assistance Program
Flexible working, supported by work-from-office reimbursement and a mobile allowance to help you set up safely at home
Work from anywhere for up to one month each year, with business approval
Financial Planning allowance (after all, we are in the accounting business!)
Vehicle Leasing Benefits
Paid parental leave
An extra paid day off for your birthday, plus paid volunteering leave

Company Values:

We are better everyday
We work without ego
We are smarter together
We hero our customer

What to expect from our recruitment process:

A friendly introductory conversation with our Talent team to learn more about you and share additional detail about the role
An interview with the Hiring Manager focused on your experience, strengths, and approach to work
A final conversation with the Head of the function to discuss career growth and the broader business context
Reference and background checks following acceptance of a verbal offer

We may use AI enabled tools to support parts of our recruitment process, such as improving efficiency in scheduling and note taking. These tools are used responsibly and never replace human decision-making, all hiring decisions are made by our people.

We aim to keep the process transparent, respectful of your time, and as smooth as possible.

We encourage you to apply even if you don’t meet every requirement, experience comes in many forms, and diverse perspectives make our teams stronger.

Ignition is an equal opportunity employer. If you require accommodations during the recruitment process or need materials in an alternative format, please contact [email protected].

Quick Apply

Refine Your Search

customer experience manager jobs in queensland

Key Account Manager, APAC/ Customer Experience Manager, APAC

Resident Experience Manager

Customer Experience Manager

HR Specialist, Contracts Management - APAC

Associate Customer Success Manager

Customer Success Manager (SaaS)

Customer Service Manager

Guest Experience Manager - DFO Brisbane

Customer Lifecycle Manager

Senior Customer Success Manager - Remote

Assistant Front Office Manager

Meeting and Events Executive

Customer Support Manager

Client Experience Manager

Cabin Crew Townsville (TSV)

Customer Success Manager

Customer Relationship Manager

Reservations Supervisor | Cruise Whitsundays

Student Experience Manager

Motel Manager

I want to receive the latest job alert for customer experience manager in queensland

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Where and how we work:

About the role:

What your day to day will look like:

What you need to succeed:

Bonus Points For:

Why join us:

Company Values:

What to expect from our recruitment process:

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