In-Demand bank branch managers Jobs in queensland

Team Leader, Hardship (QLD)
People's Choice Credit Union —Queensland
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Health insurance
- Employee assistance program
1d
Senior Payroll Officer - Chris21 or Aurion
People's Choice Credit Union —Queensland
- Contract
- Hybrid work
- Microsoft Excel
- Communication skills
- Health insurance
- Employee assistance program
Branch Manager
Great Southern Bank —Carindale QLD
- Sales
- Business development
- Financial services
- Work from home
Branch Manager – Mackay
Wormald —Mackay QLD
- Full-time
- Communication skills
- Relocation assistance
Customer Relationship Specialist - Kirwan
Bank of Queensland —Kirwan QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
11d
Lending Specialist - Noosa
Bank of Queensland —Noosa QLD
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Business Development Manager
Bank of Queensland —Newstead QLD
- Full-time
- Presentation skills
- Parental leave
- Employee assistance program
4d
Lending Specialist- Ashgrove
Bank of Queensland —Ashgrove QLD
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Customer Service Manager - Mackay City
Bank of Queensland —Mackay QLD
- Full-time
- Customer service
- Financial services
- Negotiation
- Parental leave
- Employee assistance program
11d
Customer Relationship Specialist -Indooroopilly
Bank of Queensland —Indooroopilly QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Mortgage Broker
Award Global —Brisbane QLD
- $49,900.00 - $156,757.84 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Local Home Loan Specialist
Queensland Country Bank —Ayr QLD
- Full-time
- Sales
- Customer service
- Microsoft Office
- Wellness program
- Health insurance
4d

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Team Leader, Hardship (QLD)

People's Choice Credit Union -
Queensland

Apply Now

Job Details

Full-time
1 day ago

Benefits

Health insurance
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

Analysis skills
Financial services
Leadership

Full Job Description

About the role- Permanent, Full-time & hybrid role, based out of our Brisbane or Toowoomba Head Office.

When our customers are experiencing financial difficulty, our Customer Assist team is there to provide practical support, guidance and solutions that help them regain financial wellbeing.

We’re seeking an experienced and people-focused leader, to step into the new Team Leader, Hardship position, leading a high-performing team of Hardship Officers to deliver customer-first outcomes, while ensuring compliance, operational excellence and sustainable financial solutions. Reporting to the Manager, Customer Assist, you will lead a team responsible for assisting customers experiencing financial hardship and vulnerability. You’ll drive team performance, coach and develop capability, manage escalations, and ensure hardship solutions are both meaningful for customers and commercially responsible.

Your key responsibilities will include, but are not limited to:

Leading and developing a team of Hardship Officers to deliver exceptional customer outcomes.
Coaching, mentoring and building team capability through ongoing support and real-time feedback.
Managing team performance, productivity and quality assurance activities.
Assessing hardship applications and making sound lending and hardship decisions within delegation.
Managing escalated customer complaints and complex hardship matters
Driving compliance with legislative, regulatory and internal policy requirements

About you:

You will possess a strong combination of leadership capability, hardship expertise, as well as customer advocacy. As Team Leader, Hardship, you will also have:

Proven leadership experience within hardship, collections, or customer assist functions in financial services.
Strong understanding of financial hardship legislation, industry obligations and regulatory requirements.
Demonstrated experience coaching and developing high performing teams.
Strong analytical and decision-making skills.
Experience driving operational efficiency, quality outcomes, and continuous improvement initiatives.
Experience managing escalated and complex customer situations.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

Flexibility and hybrid working arrangements.
Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
Advance your career with training, study support, and project opportunities.
Competitive leave benefits that empower employees to take time for themselves and loved ones.
Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 customers and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by EOD Monday 22nd June 2026.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

Apply Now

Refine Your Search

bank branch managers jobs in queensland

Team Leader, Hardship (QLD)

Senior Payroll Officer - Chris21 or Aurion

Branch Manager

Branch Manager – Mackay

Customer Relationship Specialist - Kirwan

Lending Specialist - Noosa

Business Development Manager

Lending Specialist- Ashgrove

Customer Service Manager - Mackay City

Customer Relationship Specialist -Indooroopilly

Mortgage Broker

Local Home Loan Specialist

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