About the Wellness Pet Company
The Wellness Pet Company is on a mission to help the next generation of pet parents fulfill a shared life of wellbeing with their pets through a foundation of proven nutrition. We are committed to crafting high-quality pet food, dental chews, treats, and topper recipes that are made with the perfect balance of high-quality natural ingredients paired with the latest scientific research and technologies.
What You’ll Accomplish
As our Supply Chain Coordinator, you will be a core part of the ANZ Operations function, taking ownership of the demand execution side of our supply chain. You will work closely with our Supply Chain Planner, the senior member of the team on the ground, and report into ANZ leadership.
This is a hands-on, end-to-end role in a lean, fast-moving team. You will own the operational tasks that keep our customers serviced and our supply chain running, from processing customer orders to coordinating inbound freight, managing inventory execution, and supporting our co-packer operations. If you take pride in execution, want real accountability from day one, and are serious about building a career in supply chain, this is the role for you.
Customer Order Management, your primary accountability:
- Process customer purchase orders accurately and on time across all ANZ retail, eCommerce, and wholesale accounts.
- Manage delivery bookings, minimum shelf life requirements, and DIFOT compliance.
- Handle customer enquiries, resolve supply and delivery issues, and maintain accurate records.
- Coordinate claims investigation, returns processing, and reverse logistics.
Inbound Logistics Coordination:
- Liaise with freight forwarders, wharf cartage teams, and customs brokers to support smooth container inbounds.
- Track inbound shipments and manage ETA updates across the inbound schedule.
- Coordinate container delivery and receiving at our 3PL, including pre-advice creation and inbounding in our ERP system.
- Maintain the inbound schedule tracker and keep internal stakeholders updated on any delays or discrepancies.
Warehouse & Inventory Execution:
- Support inventory control activities including stock reconciliations, FIFO compliance, and ad hoc stock adjustments.
- Manage CHEP pallet administration.
- Assist with inventory reporting and maintenance of key data tables used for operational decision-making.
Co-packer Coordination:
- Coordinate finished goods transport from our Australian co-packer to our 3PL.
- Support production scheduling logistics and manage delivery documentation.
Operational Support:
- Contribute to the preparation of regular operational reports including the inbound schedule and inventory health tracker.
- Participate in S&OP-related calls and supply chain improvement projects as the function evolves.
- Support the Supply Chain Planner with planning inputs and data maintenance as needed.
Who We’re Looking For
Team Wellie is a group of people who are truly obsessed with all the best ways about winning for the consumer and the pets they love. And so, we are seeking an individual who:
- Always starts with the customer.
- Is dedicated to doing it right the first time.
- Brings their best every day.
- Has an “all-in” mindset.
- Embraces the hard things and does them right away.
- Owns their outcomes.
- Gives back to their community.
In addition, for this specific role, we need someone who possesses:
- 2–3 years of experience in a supply chain, logistics, customer service, or order fulfilment role.
- Strong attention to detail, you get it right the first time and you notice when something is off.
- Comfortable working in an ERP system; experience with order management or inventory systems preferred.
- Excelent Microsoft Excel skills, you use it daily and can manage and manipulate data confidently.
- Clear communicator, written and verbal, with a proactive and professional manner.
- Ability to work independently and manage competing priorities in a fast-moving environment.
- FMCG experience is an advantage but not essential, curiosity and drive matter more.
- Willingness to occasionally join early morning or evening calls to connect with our US and Singapore teams.
Why Work for Wellness Pet
We care about the wellbeing of our people, their families, and their pets. The Wellness Pet Company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity.
- Real ownership from day one, you’re not processing tickets in a queue.
- Work alongside an experienced supply chain team with genuine mentorship on the ground.
- End-to-end exposure across a real FMCG supply chain, inbound, inventory, customer orders, planning, and co-packer management.
- Globally recognised pet nutrition brands with strong ANZ momentum.
- Sydney-based role (Pymble) with flexibility built in.
- Competitive salary, annual bonus eligibility, and a clear development path as the team grows.
