- Lead a high-impact metro dealership operation across Service and Parts
- Join Australia's largest Daimler Trucks dealership group
- Attractive package, incentives and genuine career growth
About the Role
Velocity Truck Centres is seeking a proven operational leader to step into a key leadership role as Branch Manager at Eagle Farm, with accountability for driving performance across Service and Parts.
Leading a team of approximately 20 people, this role offers the opportunity to shape day-to-day operations, lift customer outcomes and strengthen commercial performance across a significant metropolitan dealership.
You’ll suit this role if you are a hands-on leader who can balance operational discipline with people leadership, build accountability across teams, and create a safe, customer-focused environment that delivers consistent results.
Key Responsibilities
- Lead and manage fixed operations across Service and Parts, ensuring strong day‑to‑day execution and long‑term operational sustainability.
- Drive performance improvement initiatives to enhance customer satisfaction, throughput, efficiency and profitability.
- Champion a safety‑first culture, ensuring compliance with all safety, HSE and regulatory requirements.
- Build and maintain strong relationships with customers, OEM partners, suppliers and internal stakeholders.
- Oversee budgeting, forecasting and financial performance of the Service and Parts functions, with clear accountability for cost control and margin improvement.
- Develop, coach and empower leaders and team members to drive capability uplift, engagement and retention.
- Ensure operational disciplines, systems and processes are consistently applied and continuously improved.
What You’ll Bring
- Proven leadership experience within service and/or parts operations, ideally in the automotive, heavy vehicle or equipment sectors.
- Strong experience managing P&L for fixed operations, with a track record of improving profitability through disciplined execution.
- Solid commercial acumen, with the ability to analyse performance data and translate insights into practical action.
- A genuine commitment to safety, compliance and building a strong safety culture.
- Excellent communication and stakeholder management skills, with a highly customer‑focused approach.
- Demonstrated ability to collaborate across teams, sites and functions in a matrix organisation.
- Proficiency in Microsoft Office, dealer management systems and CRM platforms.
Why join Velocity Truck Centres?
- Lead a key fixed operations function at one of our key metropolitan sites, with real scope to influence performance, standards and team culture.
- Work within a respected national dealership group backed by Daimler Trucks’ leading brands, systems and network strength.
- Partner closely with senior leaders and play a visible role in shaping operational outcomes and customer experience.
- Be recognised and rewarded with an attractive remuneration package, including performance-based incentives.
- Build your career with a business that values capability, supports development and offers genuine long-term opportunities.
If you are a results‑driven operational leader with a passion for fixed operations excellence and customer experience, we encourage you to apply.
About Velocity Vehicle Group
Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks’ largest dealership group globally. Velocity Truck Centres Australia, part of VVG, is the largest Daimler Trucks dealership group in Australia.
We sell and service Mercedes‑Benz, Freightliner and Fuso trucks nationwide, with Speed, Value and Trust at the heart of everything we do. Across 19 locations in Australia, we employ around 1,000 people.
Velocity Truck Centres is an equal opportunity employer and values diversity in the workplace.
Please note: Velocity Truck Centres Australia requires candidates to undergo pre-employment checks, which may include pre-employment medical assessments and drug and alcohol screening.