Lead with Confidence – Drive High-Performance Scheduling in Home Care!
Are you a results-driven leader, passionate about optimising scheduling workflows and fostering a high-performance team culture? At Amana Living, we're seeking a Scheduling Team Manager to take charge and elevate our rostering operations with precision, efficiency, and strategic leadership.
About the Role
As a Scheduling Team Leader, you will play a key role in leading and mentoring our Schedulers and Enquiry Line staff, ensuring the seamless coordination of home care services. With a strong commitment to continuous improvement, you will guide the team in creating efficient, sustainable workforce schedules, delivering high-quality care while driving operational success.
Key Responsibilities
- Effective and efficient oversight of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management
- Ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans
- Support financial sustainability of the Home Care services, monitoring agency use, promoting adherence to agreed rostering KPIs—including reducing MUT and ensuring staff with restrictions have the correct hours and limitations accurately reflected in rosters.
- Ensuring adequate induction training and ongoing support, performance management for all new Schedulers & Enquiry Line teams
- Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff
- Organising staff coverage from agencies in line with the Amana Living purchasing policy
- Adopt and promote a culture of inclusion, teamwork, and collaboration within the Scheduling Team
- Identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff
- Reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams
About You
- Previous experience in scheduling services, preferably within aged care or healthcare.
- Proven leadership and supervisory experience, including staff training and development.
- Strong communication and administrative skills with exceptional attention to detail.
- Knowledge of Client Management Systems (eCase or ComCare experience advantageous). Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
- Ability to manage high-pressure environments while maintaining accuracy.
- Knowledge of SHAADS Award, Aged Care industry, and Quality Standards.
Essential Requirements
- National Police Clearance Certificate (no older than 6 months)
- Proof of current influenza as per Amana Living policies
- Successful completion of pre-employment medical and reference check
Why Choose Amana Living?
Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.
Our Benefits
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Health and wellbeing programs and more!
- Ongoing training and development to keep your skills growing
- Access to our Employee Assistance Program
At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!
How to apply
If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.
