Introduction:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.
We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.
Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.
Description:
Role:
As an experienced Scheduler, you will play a key role in ensuring the smooth and efficient delivery of services to our clients. Working closely with Care Partners (Case Managers) and Home Carers (Support Workers), you will coordinate services that meet client needs while maintaining operational efficiency. This is an up to 6-month contract.
Key responsibilities include:
- Coordinating daily rosters to align with client care requirements
- Allocating and adjusting service schedules within required timeframes
- Managing and documenting client enquiries and change requests
- Communicating service schedules clearly with support staff
- Collaborating with internal teams to ensure timely service delivery
- Responding promptly to phone and email enquiries
Hours: Monday to Friday, 38 hours per week on a rotating roster between 6:30 am and 5:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.
Skills and Experiences:
Qualifications:
- Cert III in Business, Individual Support, Community Services or a related field.
- Valid National Police Clearance, or willingness to obtain one.
Experience:
- Minimum of 1 year in the aged care sector, performing home care scheduling.
- At least 2 years’ experience within the aged care sector, as Support Worker.
- Demonstrated experience managing high volume schedules.
- Proficiency in aged care software, like Comcare, Ecase, Sandwai.
Desirable:
- Familiarity with the SCHADS award and the ability to adhere to standard instructions.
- Current Motor Vehicle licence.
Competencies:
- Average verbal and written communication skills.
- Above average organisational skills.
- Flexibility and adaptability, with the ability to prioritize tasks efficiently.
- Proficiency in the use of Microsoft Suite applications including intermediate level Excel skills.
- Above average interpersonal and communication skills
- Above average numerical skills.
- Abstract reasoning and problem solving skills.
- Proven attention to detail and data entry.
- Fluent and clearly spoken English language skills.
- Demonstrated resilience to remain calm under pressure.
Benefits:
- Salary sacrifice options to optimize take-home pay.
- Free parking facilities
