In-Demand Engineering lead, cloud automation Jobs in Parramatta Nsw

IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Infrastructure & Cloud Operations Manager
The GPT Group —Sydney NSW
- Full-time
- Azure
- AWS
- SharePoint
- Parental leave
- Referral program
14d
KPMG Delivery Network Solution Lead: AI
KPMG Australia —Sydney NSW
- Contract
- Hybrid work
- Azure
- Computer Science
- Engineering
- Parental leave
Quick Apply
Product Specialist & Growth Lead - MV Switchgear and Solutions
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Electrical experience
- Product management
2027 DXC Technology Graduate Program Australia
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- AI
Senior Technology AI Lead - Full-time or part-time (flexible)
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Annual leave
- Work from home
Cloud Solution Architect (AWS | Azure | Google Cloud)
Mindsprint —Bella Vista NSW
- $150,000 - $170,000 a year
- Full-time
- Azure
- DevOps
- SQL
Quick Apply
4d
Independent Solar & BESS Sales Consultant / Business Development Partner
Ador Energy —Castle Hill NSW
- $52,880.00 - $175,765.86 a year
- Contract
- Sales
- Customer service
- Business development
Quick Apply
8d
Group Engineering Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Leadership
- Parental leave
Quick Apply
Forward Deployed Engineer (AI Solutions) - APAC Market
Aircall —Sydney NSW
- Full-time
- Salesforce
- APIs
- AI
4d
IT Operations Lead
Maxlife Care —Sydney NSW
- $80,000 a year
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
Quick Apply
13d
AI and Automation Lead
TAL —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- AI
Quick Apply
Lead Cloud Platform & API Engineer
Showtime Consulting —Sydney NSW
- Contract
- Azure
- Management
- DevOps
Quick Apply
13d
Engineering Lead, Cloud Automation
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Work from home
Senior Microsoft 365 / Intune Specialist
FOUR NINES PTY LTD —Norwest NSW
- Full-time
- Hybrid work
- Azure
- SharePoint
Quick Apply
Lead API Engineer â€“ Engineering Enablement & Collaboration - Digital Banking
The Argyle Network —Sydney NSW
- $180,000 a year
- Full-time
- Systems design
- APIs
- AI
Senior Engineering Operations Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AWS
- AI
- Parental leave
Quick Apply
Engineering Manager
Intercon Engineering —Prestons NSW
- $130,000 - $150,000 a year
- Full-time
- Management
- Construction experience
- In-person
Quick Apply
12d
Endpoint Engineering Specialist
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- Parental leave
- Employee discount
Quick Apply
Oliver Wyman - Senior Lead AI Engineer - Sydney
Oliver Wyman —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering

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engineering lead, cloud automation jobs near parramatta nsw

IT Service Desk Engineer, Level 1 - Secom

Lyra Technology Group
Kingsgrove NSW

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Customer service
IT support
VMWare
Communication skills
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Secom Technology, is looking for an IT Service Desk Engineer to join their team in Kingsgrove, Sydney.

As an IT Service Desk Engineer, you’ll be the first point of contact for clients requiring IT support. You will troubleshoot and resolve a range of technical issues, manage support tickets, provide exceptional customer service, and escalate more complex issues to senior technical teams when required.

Responsibilities:

Act as the first point of contact for client IT support requests via phone, email, chat and ticketing systems.
Log, categorise and prioritise incidents and service requests in line with SLAs.
Troubleshoot common issues across Windows, Microsoft 365, macOS, email, printers, user accounts and network connectivity.
Assist users with Wi-Fi, VPN and remote-access issues.
Perform basic hardware and software troubleshooting remotely.
Monitor RMM alerts and assist with basic maintenance tasks, including backup, antivirus and patch compliance checks.
Escalate complex issues to Level 2 or specialist teams with clear documentation and troubleshooting notes.
Keep clients informed throughout the support process and ensure issues are resolved to their satisfaction.
Maintain accurate ticket, client and knowledge-based documentation.
Identify recurring issues and contribute to improvements in SOPs, processes and automation.
Participate in team meetings, training and continuous improvement initiatives.

Skills:

1–2 years of experience in an IT support or service desk environment in a customer service environment/MSP.
Basic understanding of Windows 10/11 and Microsoft 365.
Understanding of Active Directory and user account management.
Basic knowledge of hypervisor environments such as Microsoft Hyper-V or VMware.
Experience using an IT ticketing/PSA system.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to support both technical and non-technical users.

Benefits

Gain hands-on exposure to Microsoft, networking, cloud and remote-support technologies
Work closely with some of Australia’s leading clubs and golf venues
Be part of a growing MSP with strong industry partnerships
Gain exposure to diverse clients and cutting-edge technologies

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

engineering lead, cloud automation jobs in parramatta nsw

IT Service Desk Engineer, Level 1 - Secom

Infrastructure & Cloud Operations Manager

KPMG Delivery Network Solution Lead: AI

Product Specialist & Growth Lead - MV Switchgear and Solutions

2027 DXC Technology Graduate Program Australia

Senior Technology AI Lead - Full-time or part-time (flexible)

Cloud Solution Architect (AWS | Azure | Google Cloud)

Independent Solar & BESS Sales Consultant / Business Development Partner

Group Engineering Manager - Remote

Forward Deployed Engineer (AI Solutions) - APAC Market

IT Operations Lead

AI and Automation Lead

Lead Cloud Platform & API Engineer

Engineering Lead, Cloud Automation

Senior Microsoft 365 / Intune Specialist

Lead API Engineer â€“ Engineering Enablement & Collaboration - Digital Banking

Senior Engineering Operations Manager - Remote

Engineering Manager

Endpoint Engineering Specialist

Oliver Wyman - Senior Lead AI Engineer - Sydney

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