In-Demand Senior manager customer & technical operations apac Jobs in Parramatta, Nsw

Senior Manager - Customer & Technical Operations - APAC
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- $48,850 - $109,900 a year
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Encore Global —Rydalmere NSW
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Crown Equipment —Smithfield NSW
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Amazon Corporate Services Pty Ltd —Sydney NSW
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FrankieOne —Haymarket NSW
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Viasat, Inc. —Auburn NSW
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Amazon Corporate Services Pty Ltd —Sydney NSW
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Director - Presales Enterprise Architect (Data/AI and Applications)
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Workato —Sydney NSW
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13d
Capture & Bid Manager - Sovereign Space Programmes
Viasat —Sydney NSW
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22h
Forward Deployed Engineering Manager
Advanced Navigation —Sydney NSW
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9h

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Senior Manager - Customer & Technical Operations - APAC

Stryker -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance

Qualifications

Six Sigma Certification
JD Edwards
Engineering
Supply chain
ERP systems
APICS Certification
Bachelor's degree
Business
Lean Six Sigma Certification

Full Job Description

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Senior Manager - Customer & Technical Operations - ANZ & East Asia

About Stryker
At Stryker, we are driven to make healthcare better. As a global leader in medical technologies, we partner closely with clinicians and hospitals to deliver innovative solutions that improve patient care, safety, and outcomes. Our teams are responsive, determined, and energized by the opportunity to make a meaningful impact every day.

The Role
This newly created regional leadership role sits at the centre of Stryker Medical’s growth across APAC, with responsibility spanning Australia, New Zealand, and East Asia. As Senior Manager, Customer & Technical Operations, you will shape how we deliver seamless customer experiences and compliant, high‑performing technical services across a diverse, fast‑growing region. You’ll join the Medical APAC Leadership Team and play a critical role in enabling commercial success through operational excellence.

What You Will Do

Lead Customer Operations and Technical/Field Service teams across ANZ and East Asia, delivering end‑to‑end order fulfilment and after‑sales service aligned with regional strategy.
Establish and standardise regional processes, policies, and governance to improve service levels, compliance, and scalability.
Own demand and supply planning cadence, ensuring accurate forecasting, on‑time delivery performance, and transparent order status reporting to commercial teams.
Define, track, and improve regional operations metrics, including service response time, repair turnaround time, first‑time fix rate, and distributor performance.
Direct Field Service strategy and resourcing, maintaining compliance with ISO 13485 and AS/NZS 3551 and ensuring safe, effective service delivery.
Manage Customer Operations and Field Service budgets and cost centres, forecasting accurately and delivering against financial targets.
Act as the senior escalation point for complex operational, service, or supply issues, mitigating risk and protecting customer relationships.
Build, develop, and succession‑plan geographically dispersed leaders and teams, embedding a high‑performance, customer‑centric culture.

What You Will Need

Required Qualifications

Tertiary qualification at bachelor’s level in Business, Engineering, Supply Chain, or a related discipline.
Minimum 8 years of experience leading Customer Operations, Supply Chain, and/or Field Service functions, including multi‑country responsibility.
Minimum 5 years of experience managing teams with direct accountability for operational and commercial results.
Experience working within a regulated industry environment, including medical devices.

Preferred Qualifications

Formal certification in Lean, Six Sigma, APICS, or project management.
Experience operating with enterprise ERP or planning systems such as JDE or equivalent.

Why You Will Love It Here

You’ll step into a role with true regional influence, the opportunity to build and shape ways of working, and the backing of a global organization that invests in its leaders. At Stryker, you’ll be empowered to make decisions, develop high‑performing teams, and see the direct impact of your work on healthcare outcomes across APAC.

Apply today!

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Apply Now

Refine Your Search

senior manager customer & technical operations apac jobs in parramatta, nsw

Senior Manager - Customer & Technical Operations - APAC

Regional Head of Customer Success, APAC

Senior HubSpot Solutions Strategist

Program Director, APAC Services

Sr. Manager, Customer Success & CX, APAC

Field Enablement Manager APJ - Customer Success

HR Manager, Lifecycle Time & Attendance - APAC

Senior Project Manager - Venue Transitions

Field Enablement Manager APJ - Sales

Manager, Technical Account Management

Service Manager

Sr Capital Planning Manager, International Capital Management

Manager, Strategic Suppliers

Capture & Bid Manager - Sovereign Space Programmes

Network Deployment Planning Manager, Global Network Delivery (GND), AWS DCC

Director - Presales Enterprise Architect (Data/AI and Applications)

Director - Presales Enterprise Architect (Data/AI and Applications)

Sales Operations Manager

Capture & Bid Manager - Sovereign Space Programmes

Forward Deployed Engineering Manager

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Senior Manager - Customer & Technical Operations - ANZ & East Asia

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