In-Demand quality assurance coordinator Jobs in parramatta, nsw

NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator
Pro Care Assist Support Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Management
- First Aid Certification
- Work from home
- Professional development assistance
Quick Apply
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2d
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- $70,000 - $90,000 a year
- Full-time
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Quick Apply
4d
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TAL —Sydney NSW
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Overseas Tutorial College —Balmain NSW
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- Hybrid work
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Quick Apply
PMO Analyst (12 Months Fixed Term Contract)
Volkswagen Financial Services Australia —Chullora NSW
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Maestro Carpentry Pty LTD —Kogarah NSW
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- Weekend availability
- Hybrid work
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Quick Apply
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CPB Contractors —Sydney NSW
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10d
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Purcell Architecture —Sydney NSW
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Quick Apply
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Acknowledge Education —Surry Hills NSW
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Civil and Scape —Seven Hills NSW
- Full-time
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Harmony New Energy Auto Pro Servicing Pty Ltd —Sydney NSW
- Urgently hiring
- Sales
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Quick Apply

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NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator

Pro Care Assist Support Services
Parramatta NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
1 day ago

Benefits

Employee mentoring program
Work from home
Professional development assistance
Referral program

Qualifications

CPR Certification
Management
Driver Licence
First Aid Certification
Case management
Working with Children Check
Communication skills

Full Job Description

ABOUT THE ROLE

Pro Care Assist Support Services Pty Ltd is a registered NDIS provider delivering person-centred disability and community support services across Australia.

We are seeking an experienced and motivated NDIS Client Services Coordinator / Case Manager to support participants in achieving their goals, accessing services, and enhancing their independence and community participation.

The role is responsible for coordinating participant supports, facilitating service access, maintaining stakeholder relationships, monitoring participant outcomes, and ensuring services are delivered in accordance with participant goals, NDIS Practice Standards, and organisational policies.

The position combines client service coordination, case management, community engagement, advocacy, and support planning to ensure participants receive high-quality services that promote wellbeing, inclusion, and positive life outcomes.

KEY RESPONSIBILITIES

Client Relationship Management

Build and maintain positive relationships with participants, families, carers, advocates, and support networks.
Act as a primary point of contact for participant enquiries, support requests, and service-related matters.
Monitor participant wellbeing and respond appropriately to changing needs and circumstances.
Support participants to achieve their goals through person-centred and strengths-based approaches.

Service Coordination & Case Management

Conduct participant needs assessments and identify barriers to accessing services and community participation.
Coordinate and monitor the delivery of NDIS-funded supports to ensure participant goals and outcomes are achieved.
Develop, implement, and review participant support plans and service arrangements.
Facilitate referrals to community services, healthcare providers, education services, employment supports, and other relevant programs.
Liaise with support workers, allied health professionals, support coordinators, and external service providers to ensure effective service delivery.

Community Participation & Advocacy

Support participants to access community activities, programs, education, employment, and social opportunities.
Advocate for participant rights, choice, control, and access to appropriate supports.
Promote independence, social inclusion, and community engagement.
Assist participants to overcome barriers affecting service access and community participation.

Compliance & Quality Assurance

Maintain accurate participant records, case notes, service documentation, and progress reports.
Ensure compliance with NDIS Practice Standards, organisational policies, and privacy requirements.
Support incident management, risk assessment, safeguarding, and quality assurance processes.
Participate in continuous improvement activities and service reviews.

ESSENTIAL REQUIREMENTS

Qualification in Community Services, Community Work, Human Services, Disability Services, Social Welfare, or a related field.
Demonstrated experience within disability services, community services, NDIS, case management, or client service coordination.
Knowledge of NDIS Practice Standards, participant safeguarding, and service delivery requirements.
Strong stakeholder engagement, communication, advocacy, and relationship management skills.
Experience supporting vulnerable individuals and coordinating community-based services.
Current NDIS Worker Screening Check.
Current Working With Children Check (where applicable).
Current First Aid and CPR Certification.
Current Australian Driver Licence.

Pay: $80,000.00 – $85,000.00 per year

Benefits:

Employee mentoring program
Professional development assistance
Referral program
Work from home

Application Question(s):

Do you have experience conducting participant assessments, support planning, service reviews, or case management activities?

Experience:

Case management: 2 years (Preferred)

Work Authorisation:

Australia (Preferred)

Work Location: Hybrid remote in Parramatta NSW

Quick Apply

Refine Your Search

quality assurance coordinator jobs in parramatta, nsw

NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator

Team Leader

Quality, Safety & Customer Assurance Coordinator, ANZ

Senior Coordinator Operations

Food Quality Auditing Coordinator (10-months fixed-term)

NDIS Team Leader

Project Co-Ordinator

Australia Education Program Coordinator

PMO Analyst (12 Months Fixed Term Contract)

Project Coordinator

Submissions Coordinator

Senior Team Coordinator

Technology and Operations Centre Referrals

Course Coordinator - Community Services

SaaS Implementation Team Lead - Remote

Proposals Lead

Senior Project Architect / Coordinator

SESLHD BreastScreen - VMO - Deputy Designated Radiologist

Site Supervisor

Accessories Coordinator New Car Storage/PDI Centre) Sydney

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