In-Demand Product development manager Jobs in Parramatta, Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Business Development Manager
HeadBox Australia —Darlinghurst NSW
- Full-time
- Hybrid work
- Sales
- Annual leave
- Work from home
Quick Apply
12d
Brand Manager
King Living —Turrella NSW
- Contract
- Marketing
- Bachelor's degree
- Communication skills
- Parental leave
Quick Apply
Senior Talent & Partnerships Manager
Always Human Group Pty Ltd —Rosebery NSW
- Full-time
- Management
- In-person
- Marketing
Quick Apply
Digital Performance Specialist
Greenstone Financial Services —Norwest NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Travel reimbursement
- Free food
Quick Apply
Business Development Manager
Greenlife Windows Sydney —Auburn NSW
- $65,000 - $85,000 a year
- Full-time
- Microsoft Word
- CRM software
- Management
- Professional development assistance
Quick Apply
13d
Procurement Manager
MAHMUD TRADE & LOGISTICS GROUP PTY LTD —Ingleburn NSW
- $80,000 - $100,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick Apply
12d
Procurement Manager
TOPEX TRADING PTY LTD —Regents Park NSW
- $120,000 - $130,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Employee discount
Quick Apply
7d
Supply and Distribution Manager
MAHMUD TRADE & LOGISTICS GROUP PTY LTD —Ingleburn NSW
- $75,000 - $95,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick Apply
12d
Product Manager
Linde —North Ryde NSW
- Sales
- Engineering
- Business
- Parental leave
Project Coordinator - Standards Development
Standards Australia —Sydney NSW
- Full-time
- Management
- Administrative experience
- No degree
Quick Apply
Sydney Vacation Clerkship
Barry Nilsson —Sydney NSW
- Office
6d
Senior Manager
Westpac Group —Sydney NSW
- Full-time
11d
Game Designer
KONAMI AUSTRALIA PTY LTD —Kingsgrove NSW
- Full-time
- Microsoft Office
Quick Apply
Business Development Manager – Product Recall
Sedgwick —Sydney NSW
- Hybrid work
- CRM software
- Business development
- Presentation skills
Senior Project Manager- New Product Development (NPD)
Tassal —Sydney Olympic Park NSW
- Hybrid work
- Manufacturing
- Leadership
- Communication skills
- Employee assistance program
Product Manager
EFEX —Sydney NSW
- Full-time
- Product management
Quick Apply
Business Development Manager Xylem Vue ANZ
Xylem —Parramatta NSW
- Full-time
- CRM software
- Sales
- Salesforce
- Fuel card
- Health insurance
Iteration Manager
Versent —Sydney NSW
- Full-time
- Agile
- Leadership
Customer Development Manager - National Metcash
Colgate-Palmolive —Sydney NSW
3d

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

product development manager jobs in parramatta, nsw

Customer Experience (CX) Strategist Position

Business Development Manager

Brand Manager

Senior Talent & Partnerships Manager

Digital Performance Specialist

Business Development Manager

Procurement Manager

Procurement Manager

Supply and Distribution Manager

Product Manager

Project Coordinator - Standards Development

Sydney Vacation Clerkship

Senior Manager

Game Designer

Business Development Manager – Product Recall

Senior Project Manager- New Product Development (NPD)

Product Manager

Business Development Manager Xylem Vue ANZ

Iteration Manager

Customer Development Manager - National Metcash

I want to receive the latest job alert for product development manager in parramatta, nsw

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