In-Demand Community engagement specialist Jobs in Palmerston, Nt

Customer Sales and Service Specialist
Telstra —Darwin NT
- Full-time
- Sales
- Administrative experience
- In-person
Counsellor/ Case Worker
Relationships Australia NT —Darwin NT
- Full-time
- Working with children
- Case management
- Organisational skills
- Relocation assistance
- Annual leave
Quick Apply
Customer Sales and Service Specialist
Telstra Business Technology Centre Perth South —Darwin NT
- Full-time
- Sales
- Administrative experience
- In-person
People & Culture Business Partner
Australia Red Cross —Darwin NT
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance program
7d
Family Violence Team Leader - Outreach
The Salvation Army —Winnellie NT
- Full-time
- Microsoft Office
- Supervising experience
- Case management
- Annual leave
- Parental leave
2027 Graduate Project Manager
AECOM —Darwin NT
- Full-time
- Hybrid work
- Bachelor's degree
- Civil Engineering
- Communication skills
First Nations Opportunities - Building Futures Together at AECOM
AECOM —Darwin NT
- Full-time
- Hybrid work
Associate Director, Land Development
Colliers —Darwin NT
- Full-time
- Bachelor's degree
- Civil Engineering
- Communication skills
Quick Apply
Chef & All-Rounder COUPLE | Outback Spirit Tours
Journey Beyond —Darwin NT
- Contract
- In-person
- Resort
- Health insurance
- Employee assistance program
Quick Apply
SHECQ Advisor Darwin Terminal
Vopak —Darwin NT
- Full-time
- Bachelor's degree
- Employee assistance program
7d
Senior Engineer, Civil
Colliers —Darwin NT
- Full-time
- Budgeting
- Leadership
Quick Apply
Consultant Psychiatrist | Adults
Mediix —Darwin NT
- $249,959 - $349,187 a year
- Full-time
- Annual leave
Quick Apply
6d
Principal/Director - Environment Impact Assessment (Defence)
AECOM —Darwin NT
- Full-time
- Hybrid work
Geriatrician
Mediix —Darwin NT
- $248,765 - $304,012 a year
- Part-time
- Discharge planning
- Leadership
- Communication skills
- Relocation assistance
Quick Apply

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Customer Sales and Service Specialist

Telstra -
Darwin NT

Apply Now

Job Details

Full-time

Qualifications

Web accessibility
Sales
Administrative experience
Telemarketing

Full Job Description

Employment Type

Permanent

Closing Date

11 June 2026 11:59pm

Job Title

Customer Sales and Service Specialist

Job Summary

As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra’s customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra’s products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives.

Job Description

Our MOB is growing and we are on the lookout for Customer Service Specialists to join our Darwin call centre team.

The Role

As the First Nations Customer Sales and Service Specialist, you will join an Indigenous lead team that service our First Nations Customers, based in our in-office Darwin call centre.

You have a passion for supporting MOB and the community, demonstrated through providing high quality and specialised customer service over the phone to Telstra's First Nations and remote customers. You will be tasked with responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer.

Please note that this role operates Monday – Friday that may require Over-time with Shift allowances provided.

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

Additional Telstra day off & cultural leave
Quarterly bonus scheme based on performance and behaviour
Toolkit provided to you (laptop + mobile phone + plan paid for)
30% off Telstra products and services
Access to thousands of learning programs so you can level-up
Performance-related pay
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme

What You’ll Do

Telstra Consumer - Telstra Contact Centres provides customer support to Telstra's customers across a range of channels.

Key responsibilities

Create a simple and brilliant customer experience across all our interactions in a multi-media environment.
Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.
Be able to identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer.
Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience.

About You

To be successful in the role, you will have the following skills and experience:

Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities.
A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people
Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander's
Ability to apply customer-centric approaches to resolve customer issues and improve the customer experience
Solving problems of moderate complexity

Highly Desirable:

Previous experience in a sales and service environment
Contact centre or Retail experience
Telemarketing
Administration experience
Maintaining stakeholder relationships
Choose an item.

If this sounds like a job for you, we welcome your application so we can bring you in for a Yarn with the team.

Want to know more about our First Nations team at Telstra? Visit our first nations page for more information on support, community engagement and careers.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment

Apply Now

Refine Your Search

community engagement specialist jobs in palmerston, nt

Customer Sales and Service Specialist

Counsellor/ Case Worker

Customer Sales and Service Specialist

People & Culture Business Partner

Family Violence Team Leader - Outreach

2027 Graduate Project Manager

First Nations Opportunities - Building Futures Together at AECOM

Associate Director, Land Development

Chef & All-Rounder COUPLE | Outback Spirit Tours

SHECQ Advisor Darwin Terminal

Senior Engineer, Civil

Consultant Psychiatrist | Adults

Principal/Director - Environment Impact Assessment (Defence)

Geriatrician

Other jobs to consider

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