In-Demand Construction team leader Jobs in Norwest, Nsw

Customer Service Team Leader - Construction
Campbell Property Group —Norwest NSW
- Full-time
- CRM software
- Customer service
- Construction
- Health insurance
- Employee assistance program
Quick Apply
Project Administrator/ Coordinator
Marr Contracting International Ltd —Sefton NSW
- $90,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Travel reimbursement
- Professional development assistance
Quick Apply
Cadet Construction Supervisor
NEX Building Group —Norwest NSW
- Customer service
- Leadership
- Communication skills
- Health insurance
- Parental leave
Home Assessor
Auto & General Holdings —Lidcombe NSW
- Management
- Customer service
- Office experience
- Parental leave
- Employee discount
Quick Apply
Site Supervisor
SMART HOMES CORP PTY LTD —Mount Druitt NSW
- $100,000 - $130,000 a year
- Full-time
- Computer skills
- Construction
- In-person
Quick Apply
3d
GM Sales
Harding & Drougas —Norwest NSW
- Full-time
- Construction
Residential Construction Estimator
NEX Building Group —Norwest NSW
- Health insurance
- Parental leave
Senior Change Manager
Campbell Property Group —Norwest NSW
- Full-time
- Hybrid work
- Analysis skills
- Construction
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Quality Control Manager
Techtronic Industries (TTI) —Kemps Creek NSW
- Supervising experience
- Manufacturing
- Leadership
Quality Officer
Construction Sciences —Glendenning NSW
- Full-time
- Laboratory
- Laboratory experience
- Construction
Quick Apply
Asset & Refurbishment Project Manager (Parental Leave)
AVEO —Bella Vista NSW
- $100,000 - $110,000 a year
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Health insurance
- Annual leave
Quick Apply
4d
Interior Design Consultant
NEX Building Group —Norwest NSW
- Organisational skills
- Health insurance
- Parental leave
7d
Senior Project Manager
Ventia Pty Limited —St Leonards NSW
- $175,000 - $210,000 a year
- Contract
- Leadership
- Communication skills
- Negotiation
- Health insurance
- Parental leave
Production Manager
ASSA ABLOY ENTRANCE SYSTEMS —Yennora NSW
- $100,000 - $120,000 a year
- Full-time
- Microsoft Office
- Construction
- In-person
- Travel reimbursement
- Work from home
Quick Apply
4d
Credit Controller
Holcim —Bella Vista NSW
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
Quick Apply
4d
Steelmaker
Senior Leadership InfraBuild —Rooty Hill NSW
- 12 hour shift
- Heavy equipment operation
- Computer skills
- Health insurance
- Parental leave
Service Manager
Crown Equipment —Smithfield NSW
- Full-time
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Senior Draftsperson
NEX Building Group —Norwest NSW
- Weekend availability
- CAD
- Organisational skills
- Health insurance
- Parental leave
Vendor Compliance Coordinator
NEX Building Group —Norwest NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Parental leave
9d
Senior Workplace Services Manager
Crown Solicitor's Office —Sydney NSW
- $129,464 - $146,945 a year
- Full-time
- Office
- Microsoft Office
- No degree
- On-the-job training
- Employee assistance program
7d

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construction team leader jobs near norwest, nsw

Customer Service Team Leader - Construction

Campbell Property Group
Norwest NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Health insurance
Employee assistance program
Gym membership
Paid volunteer leave
Referral program
Insurance services

Qualifications

CRM software
Customer service
Construction

Full Job Description

Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is looking for an experienced Customer Service Manager with construction experience

What you will do?

As the Customer Service Manager, you will lead the customer experience function across both the pre-construction and construction phases, ensuring customers receive consistent, proactive, and professional support throughout their building journey. You will be responsible for driving team performance, resolving escalations, improving service delivery processes, and ensuring SLA compliance.

The Customer Service Manager collaborates closely with internal stakeholders to enable the timely progression of projects and champions the voice of the customer within the broader business

Day to day, you will:

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders
Ensure accurate and timely handovers between pre-construction and construction teams
Participate in cross-department meetings to align on project timelines and customer expectations
Foster proactive communication that supports project flow and prevents delays
Analyse service performance data, customer feedback, and complaint trends to inform action
Prepare and submit regular reports on team metrics, SLA performance, and customer satisfaction

About you?

To be successful in this career opportunity, you will have:

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments
Commercially aware and improvement-minded, consistently seeking to lift service outcomes

What’s on offer?

When you join our team, you’ll be part of a supportive culture that values your wellbeing, growth, and work-life balance.

We offer:

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching
Annual nutrition and fitness check-ins
Help with financial planning
A referral bonus when you bring a friend on board

About us:

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

Clarendon Homes – award-winning, innovative homes across QLD and NSW

Domaine Homes – affordable, stylish homes designed for modern families

CPG Estates – developing vibrant, sustainable communities

Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

To be considered for this career opportunity, please click apply now or email a word formatted copy of your resume to Domenic Ciofani at [email protected]

#ClarendonHomes

#LI-LB1

Company Overview

Please visit https://www.clarendon.com.au/careers for more information

Quick Apply

Refine Your Search

construction team leader jobs in norwest, nsw

Customer Service Team Leader - Construction

Project Administrator/ Coordinator

Cadet Construction Supervisor

Home Assessor

Site Supervisor

GM Sales

Residential Construction Estimator

Senior Change Manager

Quality Control Manager

Quality Officer

Asset & Refurbishment Project Manager (Parental Leave)

Interior Design Consultant

Senior Project Manager

Production Manager

Credit Controller

Steelmaker

Service Manager

Senior Draftsperson

Vendor Compliance Coordinator

Senior Workplace Services Manager

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