In-Demand Senior analyst Jobs in Northern Territory

Senior Service Analyst
Department of Corporate and Digital Development —Alice Springs NT
- $117,356 - $126,251 a year
- Full-time
- Management
- Analysis skills
3d
Senior Service Designer
Department of Corporate and Digital Development —Alice Springs NT
- Full-time
- Research
- Bachelor's degree
- Communication skills
10d
Senior Project Officer
Department of Education and Training —Darwin NT
- $117,356 - $126,251 a year
- Full-time
- Administrative experience
- Communication skills
5d
Senior Project Manager
Department of Education and Training —Darwin NT
- $132,408 - $147,919 a year
- Full-time
- Research
- Leadership
- Communication skills
5d
Operational Data and Reporting Analyst
Department of Corporate and Digital Development —Alice Springs NT
- $99,519 - $110,953 a year
- Full-time
- Microsoft Excel
- Working with children
- Negotiation
8d
Construction Estimating & Pricing Lead
KBR —Alice Springs NT
- Full-time
- Engineering
- Analysis skills
- Construction
19h
Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Communication skills
- Health insurance
- Parental leave
Data and Reporting Analyst
Power and Water Corporation —Darwin NT
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
3d
Assistant Manager – Business & Tax Advisory
KPMG Australia —Darwin NT
- Full-time
- Organisational skills
- Parental leave
Quick Apply
15h
Assistant Manager – Business & Tax Advisory
KPMG —Darwin NT
- Full-time
- Organisational skills
- Parental leave
12h

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Senior Service Designer
Department of Corporate and Digital Development —Alice Springs NT
Qualifications in relevant discipline e.g., Bachelor of Information Technology or Communication Design or equivalent. Job type Full time Duration Ongoing.
10d
Fire Systems Designer / Senior Fire Systems Designer - Darwin
Endfire Engineering Pty Ltd —Darwin NT
Willingness to act as, or obtain, a company nominee licence (e.g. QBCC Nominee Supervisor, or equivalent in other states) highly regarded.
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senior analyst jobs near northern territory

Senior Service Analyst

Department of Corporate and Digital Development
Alice Springs NT

Apply Now

Job Details

Permanent | Temp to perm | Full-time
$117,356 - $126,251 a year
3 days ago

Qualifications

ITIL Certification
Management
IT service management
Configuration management
Analysis skills
ITIL

Full Job Description

Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems - Human and Shared

Development Services
Job title Senior Service Analyst Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $117,356 - $126,251 Location Alice Springs, Darwin, Katherine or Tennant Creek
Position number 43900 RTF 351711 Closing 19/07/2026
Contact officer Ben Mitchell, Director Digital Operations on 0413 041 390 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351711
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.

Primary objective
Lead and enhance Information Technology Infrastructure Library (ITIL®) or Information Technology Service Management (ITSM)
practices across the business unit by providing expert advice, governance, and operational oversight of service management
processes. The role is responsible for driving the transition of operational activities into structured, measurable services, ensuring
alignment with organisational standards, improving service quality, and enabling a consistent, efficient, and auditable service
delivery model.

Key duties and responsibilities
1. Provide expert guidance on ITIL processes, including Incident, Problem, Change, Request, and Knowledge Management,

ensuring consistent application of service management standards across all supported systems.
2. Lead the transition of applications and operational activities into defined, supportable services, establishing and maintaining

service models, support structures, and supporting documentation.
3. Work closely with stakeholders to drive continual service improvement initiatives using insights from incidents, problems, and

service performance metrics, embedding a culture of service maturity and ongoing improvement across the business unit.
4. Monitor incident trends to identify recurring issues and apply problem management methodologies to support timely resolution,

effective root cause analysis, and risk mitigation.
5. Support the Change Manager by assisting with the implementation and operation of change management processes, including

providing backfill coverage as required to ensure continuity and adherence to established frameworks.
6. Build and maintain effective working relationships with technical teams, service provides and business stakeholders to support

consistent quality service delivery.
7. Stay abreast of trends and best practice within specialist areas of responsibility to ensure quality and contemporary advice and

recommendations.

Selection criteria
Essential
1. Demonstrated experience in the application of ITIL or IT Service Management (ITSM) practices, particularly incident, problem,

and change management within a complex ICT environment.
2. Proven ability to develop, implement, and improve processes, with a focus on standardisation, governance, and continual service

improvement.
3. Experience working with ITSM and service management systems, with the ability to maintain accurate service data, including

configuration items and service relationships.
4. Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and implement effective solutions

in an operational environment.

Desirable
1. Relevant Information Technology Infrastructure Library (ITIL®) or Information Technology Service Management (ITSM)

qualification or similar certification.
2. Experience supporting change management processes and configuration management activities, including coordinating

changes, providing input into risk assessments and Change Advisory Board (CAB) processes, and maintaining accurate Change
Management Database (CMDB) data to support service integrity and impact assessment.

3. Experience supporting or contributing to service transition activities, including transitioning applications into BAU support
models and defining service structure.

Further information
The recommend applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history
will not exclude an applicant from this position unless it is a relevant criminal history. Willingness to travel by 4WD/light plane and
spend periods of time away from Darwin where applicable.

Apply Now

Refine Your Search

senior analyst jobs in northern territory

Senior Service Analyst

Senior Service Designer

Senior Project Officer

Senior Project Manager

Operational Data and Reporting Analyst

Construction Estimating & Pricing Lead

Customer Success Manager

Data and Reporting Analyst

Assistant Manager – Business & Tax Advisory

Assistant Manager – Business & Tax Advisory

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