In-Demand customer success manager Jobs in north sydney, nsw

Customer Success Manager
Cisco Systems —Sydney NSW
- Full-time
21h
Customer Success Manager
Smartly —Sydney NSW
- Communication skills
Customer Success Manager
Appetise —Surry Hills NSW
- $110,000 - $130,000 a year
- Contract
- Hybrid work
- AI
1d
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- HVAC
- Employee stock purchase plan
- Work from home
Quick Apply
4h
Operations & Customer Success Manager
Realrun —Neutral Bay NSW
- $60,000 - $80,000 a year
- Full-time
- In-person
- Leadership
Quick Apply
1d
Customer Success Manager
Quacquarelli Symonds —Sydney NSW
- Full-time
- CRM software
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8d
Customer Success Manager
Blackbaud —North Sydney NSW
- Full-time
- AI
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13d
Customer Success Manager
Qwilr —Sydney NSW
- Full-time
- Hybrid work
- Sales
Customer Success Manager
Smartly.io —Sydney NSW
- Communication skills
Customer Success Manager
Deputy —Sydney NSW
- From $8,300 a month
- Full-time
- Sales
- Customer service
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Success Manager
Decidr —Sydney NSW
- Hybrid work
- AI
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
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Customer Success Manager - Public Sector
Canva —Sydney NSW
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Customer Success Manager I
Barracuda Networks Inc. —Sydney NSW
- Salesforce
- Communication skills
Quick Apply
Customer Success Manager
Squiz —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
14d
Senior Customer Success Manager
Adobe —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- AI
Product and Delivery Manager
Sinorbis —Sydney NSW
- Full-time
- Analysis skills
- Product management
- Budgeting
Quick Apply
Customer Success Manager, Mid-Market
SimilarWeb —Sydney NSW
- English
Senior Customer Success Manager
PubMatic —Sydney NSW
- Hybrid work
- AI
- Communication skills
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Hospital experience
- Parental leave
2d

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Customer Success Manager

Cisco Systems -
Sydney NSW

Apply Now

Job Details

Full-time
21 hours ago

Full Job Description

Customer Success Manager – 2015010, G12

What You'll Do
As a Customer Success Manager, you play a crucial role in helping our customers successfully deliver, adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals whilst orchestrating and overseeing our transactional and subscription based delivery. Your responsibilities will include:
Driving software utilization and value realization, leading to customer renewals and business growth.
Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
Looking for services opportunities and demonstrating the value of Cisco services to our customers
Enabling the effective and efficient delivery of our services to ensure customer satisfaction and retention whilst meeting the internal goals related to P management.
Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Who You'll Work With:
You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, Delivery Teams and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth, and also partnering with our Delivery Teams to ensure the highest level of quality and value. This collaborative environment will enable you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.

Who You Are:
10+ years experience in the technology industry
Sophisticated understanding of IT/ Infrastructure& Software
Confirmed ability to drive continuous software value through use cases
Strong understanding and experience in service delivery and managing a P
Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
You are proactive and strategic, with a passion for driving delivery excellence and software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment.
Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth, delivery excellence and work collaboratively with Renewals, Delivery and Sales teams.
You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Apply Now

Refine Your Search

customer success manager jobs in north sydney, nsw

Customer Success Manager

Customer Success Manager

Customer Success Manager

Building Services Customer Success Manager

Operations & Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Entry Level Solar Representative - Tele Sales

Customer Success Manager - Public Sector

Customer Success Manager I

Customer Success Manager

Senior Customer Success Manager

Product and Delivery Manager

Customer Success Manager, Mid-Market

Senior Customer Success Manager

Customer Success Manager (Enterprise)

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