Full Time permanent based in Sydney (Surry Hills)
Support the strategic direction and digital presentation of Woolworths’ subscription proposition, Delivery Unlimited
Endless career development opportunities
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you’ll do
The Senior Subscriptions & Loyalty Manager defines the multi-year vision, future ecosystem design, and commercial growth roadmap for our premium subscription portfolio and loyalty integrations within Food eCom. The focus is to design and deliver a scalable, highly profitable subscription framework—evolving the Delivery Unlimited program into a broader product subscription portfolio, driving collection mix among subscribers, and integrating value-add external partners—to maximise sales and capture greater customer share of wallet.
Strategic & Commercial Leadership: Own the commercial growth plan, P&L, budgets, and forecasting. You will build and present executive-ready roadmaps to evolve "Delivery Unlimited" into a broader subscription portfolio while hitting sales, margin, and market share targets.
Customer Experience & Product Optimisation: Champion the end-to-end subscriber journey by tracking customer feedback and NPS. You will partner closely with tech and product teams to resolve friction points and advocate for customer-first platform enhancements.
Loyalty Integration & Strategic Partnerships: Work hand-in-hand with the Everyday Rewards (EDR) team to build seamless loyalty connections and optimise rewards spend, while proactively identifying and onboarding external partners to expand portfolio value.
Cross-Functional Operations & Growth: Independently navigate the business matrix to align marketing, trade, and operations teams. You will drive high-performance acquisition campaigns and optimise fulfilment levers to lower costs and increase the collection mix.
Data-Driven Insights & Modelling: Collaborate with analytics and finance teams to analyse subscriber metrics, map customer trends, and fix reporting gaps. You will build rigorous, forward-looking performance models to uncover actionable commercial opportunities.
What you’ll bring
This role offers a unique opportunity to shape the future of our subscription portfolio and drive a distinct market share edge for Woolworths' online business. The ideal candidate will be a highly independent, commercially minded leader who is comfortable navigating a complex matrix environment, finding new growth opportunities, and lobbying stakeholders to deliver strong sales and profit targets. You will possess a unique blend of strategic thinking, data-driven analytical skills, and a customer-first design philosophy. Additionally will bring;
Extensive Leadership Experience: 10+ years leading growth strategies, commercial roadmaps, and subscription/loyalty programs, with a proven track record of consistently hitting sales targets.
Strong Commercial & Financial Acumen: Deep understanding of eCommerce business models, subscriber economics (churn, LTV, and margins), recurring revenue strategies, and financial forecasting.
Exceptional Influencing & Collaboration: Highly capable in commercial stakeholder management, with the ability to independently navigate complex matrix environments, lobby senior leaders, and bring on new external partners.
Customer-Centric Design & Clear Communication: Proven ability to leverage data to translate customer insights into loyalty-driving propositions, and synthesise complex information into executive-ready presentations using Google Workspace.
Relevant Educational Background: Degree in Business, Marketing, Finance, or a related field.
What you'll experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
