APS Level 6
$99,784 - $112,571 plus 15.4% Superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta and Surry Hills) - NSW
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.
We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.
We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
The Provider Registration Support Section ensures the effective operation of the Registry Branch by developing local level procedures and tools and helping operational teams translate legislation and policy into practice. The Section works within established policy frameworks to ensure guidance and tools for staff to drive consistent, efficient and effective practice that is in line with statutory and administrative law requirements. The Section represents the Branch in policy and system development forums, provides advice on complex matters or escalates for formal advice and engages in reform or strategic initiatives as required.
The Section may also take the lead on initial implementation of new areas of practice, for example the imposition of conditions on registered providers, so can have an element of operational work within their scope of practice.
The Section works closely with the Commission’s central Knowledge Management and Operational Policy, Legal Services and Regulatory Strategy areas, ensuring clarity of roles and delivery of shared outcomes. The Section may also interface with the Department of Health, Disability and Ageing and/or other regulators to address tactical matters related to the operation of the Registry.
About the Role
Reporting to the Assistant Director, as a Senior Registration Support Officer you will have responsibility for managing a varied and complex workload, providing leadership and guidance to junior team members and ensuring high-quality assessments in accordance with the Aged Care Act 2024 (the Act).
In this role you will provide support to the Executive team, will have staff management responsibilities and will proactively contribute to strategic initiatives to achieve organisational objectives.
You will help to refine and implement clear and consistent internal operational policy, knowledge resources and procedures in addition to implementing new and emerging aspects of Registry operational practice. Working closely with internal and external stakeholders, the role will ensure that regulatory practices are evidence-based, align with legislation and support effective, consistent and risk-based decision-making across the Commission.
Position Duties
Provide strong leadership, coaching and mentoring to your team. Facilitate knowledge transfer and foster a collaborative learning environment that encourages professional growth and high performance.
Analyse complex information to identify risks, make informed assessments, and ensure compliance with the Act and other relevant legal frameworks. Support decision-making by providing sound, evidence-based recommendations.
Using case management systems to accurately document and track assessment progress you will prepare comprehensive assessments, risk analyses, and other documentation while ensuring alignment with updated legislation and principles
Oversee an allocated workload, prioritising tasks to ensure completion within deadlines while maintaining quality. Use case management systems to effectively manage case progress and ensure deadlines and performance standards are met.
Allocate or assist with the allocation of work to your team and monitor work on hand to ensure outcomes are delivered within legislated and administrative timeframes.
Contribute to the continuous improvement of assessment processes and guidance materials, identifying opportunities to enhance compliance and efficiency in line with aged care reforms.
Maintain clear, consistent, and professional communication with applicants, aged care entities, internal stakeholders, other government departments, and members of the public, ensuring that messaging aligns with regulatory requirements and promotes understanding regarding obligations under the new Aged Care Act and related legislation.
Work collaboratively across business areas and represent the section by contributing to the development of frameworks, strategies, policies, and procedures. Report progress to the Director and/or Assistant Director.
Actively pursue professional development to stay informed on sectoral changes, adapting knowledge and skills in response to ongoing changes in the aged care sector.
Perform other duties and tasks to support team goals and organisational needs, adapting to the regulatory environment’s evolving demands.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Capability to lead and inspire a team, building a culture of high performance, accountability, and continuous improvement. Promote open communication and model behaviours that align with APS values.
Ability to interpret complex information from varied sources, including financial and operational documents, to identify risks and support well-founded conclusions. Apply a meticulous approach to all assessments to ensure compliance with regulatory standards.
Exceptional written and verbal communication skills, with the ability to convey detailed regulatory information to diverse audiences, fostering mutual understanding and compliance.
Advanced problem-solving abilities to analyse challenges, offer innovative solutions, and drive process improvements that align with the Commission’s strategic objectives.
The ability to develop and maintain effective relationships with both internal and external stakeholders, fostering collaboration and shared goals. Demonstrate diplomacy and professionalism in all interactions.
Expertise in utilising case management systems to track, document, and manage assessment cases effectively, ensuring consistency, accuracy, and adherence to timelines.
Comprehensive knowledge of the responsibilities of a Commonwealth Regulator, with the capacity to contribute to policy and strategic initiatives that drive business improvement and adapt to government reform priorities.
Strong organisational skills to manage competing priorities and maintain high standards, particularly under pressure in an adaptive environment.
Ability to proactively identify risks and opportunities to improve assurance processes and guidance materials, ensuring that all assessments meet quality and compliance requirements.
Commitment to the APS Code of Conduct and APS Values, setting an example through respectful, ethical behaviour and encouraging these standards within the team.
Desirable qualifications or experience
Higher education qualifications in a relevant discipline.
Understanding of the Australian aged care system.
Experience working in a contemporary regulatory environment.
Position Notes:
Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11:30PM AEST 28 June 2026.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Danielle Aloisi by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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