In-Demand Customer success manager Jobs in Newcastle, Nsw

Client Success Manager
Avetta, LLC —Newcastle NSW
- PMP
- Salesforce
- Microsoft Office
- Work from home
Quick Apply
1d
Entry Level Solar Sales Representative
Smart Energy Group —Newcastle NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Account Manager (Workers Comp & CTP)
Konekt —Mayfield NSW
- Full-time
- Parental leave
Quick Apply
Business Development Manager
Bis Industries —Tomago NSW
- $131,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick Apply
3d
Account Manager
Crown Equipment —Beresfield NSW
- Full-time
- Organisational skills
- Health insurance
- Employee assistance program
Quick Apply
8d
Area Manager
Yo-Chi —Charlestown NSW
- Full-time
- Management
Contract Assurance Officer
TAFE NSW —Lake Macquarie NSW
- $97,771 - $105,290 a year
- Temporary
1d
Clinical Support Officer - Targeted
Hunter New England Local Health District —Newcastle NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
- Parental leave
2d
Training Centre Manager
CAE Inc. —Williamtown NSW
- Full-time
- Management
- No degree
- Leadership
- Parental leave
Case Manager Level 1
Allianz —Charlestown NSW
- Full-time
- Hybrid work
- Senior Secondary Certificate of Education
- Case management
- Time management
8d
Senior Manager, Operational Risk Control Design and Assurance
nib Group —Newcastle NSW
- Full-time
- Hybrid work
- Health insurance
- Work from home
2d
Office Manager
Bottrell Business Consultants —Newcastle NSW
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Territory Development Manager
Stanley Black & Decker —Newcastle NSW
- Full-time
- Salesforce
- Business development
- Communication skills
- Parental leave
Clinical Support Officer - Targeted
NSW Health —New Lambton NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
- Parental leave
2d
Business Manager - Training
SGS —Mayfield West NSW
- Full-time
- CRM software
- Management
- Sales
- Parental leave
Quick Apply
Project Manager - Local Government
Civica —Newcastle NSW
- Full-time
- Hybrid work
- PMP
- Bachelor's degree
- Agile
- Work from home
Quick Apply
Senior Functional ERP Consultant
Biscit —Speers Point NSW
- ERP systems
- Analysis skills
- Leadership
Sr Tech Field Eng
Unisys —Newcastle NSW
- Full-time
- Maintenance
- Associate degree
9d
Conference Sales & Events Manager
Oaks Hotels —Newcastle NSW
- Full-time
- Management
- Sales
- Microsoft Office
- Health insurance
- Employee assistance program
Quick Apply
3d
Service Operations Manager
MAAS Group —Newcastle NSW
- Full-time
- Management
- Team management
- Organisational skills
- Health insurance
- Gym membership
Quick Apply

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customer success manager jobs near newcastle, nsw

Client Success Manager

Avetta, LLC -
Newcastle NSW

Quick Apply

Job Details

1 day ago

Benefits

Work from home

Qualifications

Jira
PMP
Salesforce
Microsoft Office
Bachelor's degree
PMI Certification
Communication skills

Full Job Description

SUMMARY:

As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute "what's next?" to maximize the value, they see every day with our platform and services.

This role requires a hybrid schedule in our Newcastle or Sydney office (3 days in office, 2 days work from home). Only candidates currently residing within commutable distance are being considered at this time.

Please note: this position requires full working rights in Australia without current or future sponsorship.

How you will make an impact:

Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
Maintain the client's momentum after launch leveraging critical success factors aligned to the client's journey as increase adoption Avetta platform over time
Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client's current business situation and objectives, and define next steps in their journey with Avetta
Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta's products to achieve the maximum benefit
Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta's offerings
Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
Own the overall health of each assigned Client Account
Assist the Client Support Team with difficult and client-specific problem resolution
Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
Use data to help make recommendations and decisions
Fully document all interactions with clients (Using SFDC, Wrike, etc.)

Your key values and skills:

You thrive in an environment of ownership & accountability
You are proactive in your engagement with your clients and peers
You possess strong communication and collaboration skills
You are inherently persistent and operate as both a Client and Avetta advocate
You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
You are passionate about your vision for client growth and laser focused on what is needed to get them there

Ideal Qualifications:

Minimum 2+ years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
Bachelor's Degree or equivalent work experience
Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
Excellent interpersonal, verbal, and written communication skills
Highly organized, collaborative, responsive, and proactive
Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
Strong project management skills, PMP a plus

Quick Apply

Refine Your Search

customer success manager jobs in newcastle, nsw

Client Success Manager

Entry Level Solar Sales Representative

Account Manager (Workers Comp & CTP)

Business Development Manager

Account Manager

Area Manager

Contract Assurance Officer

Clinical Support Officer - Targeted

Training Centre Manager

Case Manager Level 1

Senior Manager, Operational Risk Control Design and Assurance

Office Manager

Territory Development Manager

Clinical Support Officer - Targeted

Business Manager - Training

Project Manager - Local Government

Senior Functional ERP Consultant

Sr Tech Field Eng

Conference Sales & Events Manager

Service Operations Manager

I want to receive the latest job alert for customer success manager in newcastle, nsw

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