In-Demand Customer experience specialist Jobs in Newcastle, Nsw

Customer Service Representative (Inbound Contact Centre)
My NRMA —Newcastle NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Newcastle NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Customer Value Specialist
Bupa —Kotara NSW
- Full-time
- Sales
- Health insurance
- Dental insurance
9d
Client Service Officer
NSW Department of Communities and Justice —Newcastle West NSW
- $82,533 - $95,482 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
3d
Cleaner
Legends Global —Newcastle NSW
- Weekend availability
- Supervising experience
- Cleaning
- Communication skills
Customer Engagement Team Leader
Anglican Care —Newcastle NSW
- Contract
- Microsoft Office
- Supervising experience
- Parental leave
- Employee assistance program
Quick Apply
5d
Multimedia Specialist
TAFE NSW —Lake Macquarie NSW
- $107,921 - $113,385 a year
- Temporary
- Education
6d
Proposal Specialist
KBR —Newcastle NSW
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
13d
Desktop Support Officer
Axiom Technologies —Newcastle NSW
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Media Sales Specialist
ACM Media —Newcastle NSW
- Full-time
- Google Suite
- Sales
- Marketing
- Parental leave
- Employee assistance program
Part Time Sales Assistant | Angus & Coote Kotara
Angus & Coote —Kotara NSW
- Part-time
- Sales
- Customer service
- Employee discount
Quick Apply
Part Time Sales Assistant | Angus & Coote Green Hills
Angus & Coote —East Maitland NSW
- Part-time
- Sales
- Customer service
- Employee discount
Quick Apply
Retail Assistant
Specsavers Pty. Ltd. —Mount Hutton NSW
- Contract
- Customer service
- Paid training
Assistant Store Manager - Warners Bay
Pillow Talk Australia —Warners Bay NSW
- $68,500 a year
- Full-time
Quick Apply
Manufacturing Technician / Workshop Assistant
Emergent Group —Newcastle NSW
- Full-time
- Forklift
- Assembly
- Electrical experience
- Employee assistance program
Quick Apply
Rostering Coordinator
Australian Unity —Newcastle NSW
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
3d
Supervisor
Monadelphous —Newcastle NSW
- Budgeting
- Communication skills
Rehabilitation Consultant - Psychologist or Rehabilitation Counsellor
Rehab Management —Newcastle NSW
- Full-time
- Master's degree
- Psychology
- Leadership
Quick Apply
Contract Content Creator/ photographer
Modern Viking pty ltd —Beresfield NSW
- $30 - $100 an hour
- Contract
- Hybrid work
- Editing
- Employee discount
Quick Apply
Team Leader Facilities Operations
University of Newcastle —Callaghan NSW
- $116,596 - $136,090 a year
- Full-time
- University
- Leadership
- Communication skills
- Health insurance
- Parental leave
9d

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Customer Service Representative (Inbound Contact Centre)

My NRMA -
Newcastle NSW

Quick Apply

Job Details

Full-time

Benefits

Annual leave

Qualifications

Customer service
Communication skills

Full Job Description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Start date 24th August 2026 | Full-time Permanent role, Shift work: 5am-midnight Monday to Sunday | Hybrid (Gosford or Sydney Olympic Park and Working from Home)

As an Inbound Customer Service Representative, you’ll be the first point of contact for roadside assistance calls - helping people feel safe, supported, and back on the road quickly. Become the reassuring voice our members rely on. Build meaningful skills, grow your career, and make a real impact every day!

Qualifications

The important details!

Start Date: 24th August 2026
Hours: Full time Permanent position (35 hours per week)
Roster: Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable.
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Training will be hybrid for 5 weeks with one day at the Sydney Olympic Park office and the rest from home. Must live within 100km from Sydney Olympic Park or central Gosford to fulfil these regular requirements (no further than Newcastle or Wollongong).
Holiday/Leave Requests: Please note unfortunately we are unlikely able to support any leave requests between mid-November until end of Feb 2027, due to peak period.

What You’ll Do

Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
Clear Communication: Reassure members and provide concise guidance in line with quality standards.
Data Integrity: Maintain accurate records and handle member information confidentially.
Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
Collaboration: Work with internal teams to deliver timely outcomes.
Systems Proficiency: Navigate multiple systems while following processes and procedures.
Problem Solving: Use sound judgement under pressure to deliver positive member experiences.

What You’ll Bring

Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
Resilience & Composure: Perform effectively in fast‑paced, high‑volume environments while remaining calm under pressure.
Emotional Resilience: Maintain focus through challenges, quickly recovering with a positive, can‑do attitude.
Adaptability: Embrace change and confidently adopt new systems, processes, and responsibilities.
Empathy & Member Focus: Deliver empathetic, solutions‑driven support so every member feels heard and supported.
Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
Self‑Motivation: Work independently and proactively within a remote team environment.
Team Connection: Value teamwork and actively build strong relationships both virtually and in person.

Why You’ll Love This Role

Great pay + shift loadings for early, late, weekend and public holiday shifts
5 weeks annual leave + a “Me Day” after your first year of service
Eligibility for KPI bonuses (after passing training and eligible 1st full quarter after passing induction training)
Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
Career pathways across NRMA - many leaders started here
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford

Ready to Keep Australia Moving?

Apply today! You’ll complete a few screening questions and an online assessment as the first step. If your application is shortlisted further to this, you will receive access to a link to a recorded information session and further interview processes.

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Quick Apply

Refine Your Search

customer experience specialist jobs in newcastle, nsw

Customer Service Representative (Inbound Contact Centre)

Entry Level Solar Sales Representative

Customer Value Specialist

Client Service Officer

Cleaner

Customer Engagement Team Leader

Multimedia Specialist

Proposal Specialist

Desktop Support Officer

Media Sales Specialist

Part Time Sales Assistant | Angus & Coote Kotara

Part Time Sales Assistant | Angus & Coote Green Hills

Retail Assistant

Assistant Store Manager - Warners Bay

Manufacturing Technician / Workshop Assistant

Rostering Coordinator

Supervisor

Rehabilitation Consultant - Psychologist or Rehabilitation Counsellor

Contract Content Creator/ photographer

Team Leader Facilities Operations

I want to receive the latest job alert for customer experience specialist in newcastle, nsw

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