In-Demand Senior vice president Jobs in New South Wales

Senior Production Support Analyst - Payments (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Microsoft Outlook
- SQL
- Analysis skills
Director / Vice President | Financial Crime Risk Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Annual leave
- Work from home
Trader - Vice President
Citi —Sydney NSW
- Full-time
- Master's degree
- Education
- Bachelor's degree
Sr. Director, Enterprise Customer Success & Services, APJ
DocuSign —Sydney NSW
- Hybrid work
- Management
- Bachelor's degree
- Budgeting
Director, Partner Ecosystems
BeyondTrust —Sydney NSW
- Remote
- CRM software
- Management
- Salesforce
Quick Apply
Vice President, Senior Storage SRE Engineer, Global Technology, Sydney, Australia
Bank of America —Sydney NSW
- Full-time
- Microsoft Office
- Scripting
- Communication skills
Applications Support Senior Analyst (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Management
- Analysis skills
- Education
8d
Investment Banking - Renewables & Power Focus, Infrastructure & Utilities Coverage Banker - Vice President
JPMorganChase —Sydney NSW
- Full-time
- Management
- Writing skills
- Finance
Private Wealth - Global Product Strategy, Vice President/ Principal
Blackstone Group —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Vice President, Senior Business Control Specialist (Risk and Control), Global Markets Technology, Sydney, Australia
Bank of America —Sydney NSW
- Full-time
- Management
- Bachelor's degree
- Communication skills
Technical Implementation Project Manager
Accommodations Plus International —Mascot NSW
- Weekend availability
- PMP
- English
- Education
- Annual leave
Quick Apply
Vice President, Business Development, Australasia
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Senior Application Programmer (Java) - Vice President - Sydney
Citi —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Vice President of Sales, ANZ
Glean Technologies —Sydney NSW
- Sales
- Master's degree
- APIs
Global Advisory & Markets, Corporate Advisory, Equity Capital Markets, Vice President, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Travel reimbursement
- Health insurance
Vice President - Real Estate Product Specialist
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Annual leave
- Work from home
BPO VP of Sales – Australia
ContactPoint360 —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
VP of Operations, Pacific
Ennismore —Sydney NSW
- Full-time
- Hospitality
- Budgeting
Quick Apply
1d
AVP / VP (Student Administration) and Deputy Registrar
International College of Management Sydney —Manly NSW
- Salesforce
- Administrative experience
- Bachelor's degree
Quick Apply
Equity Capital Markets, Vice President
Citi —Sydney NSW
- Full-time
- Analysis skills
- Education
- Bachelor's degree
8d

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Senior Production Support Analyst - Payments (Assistant Vice President)

Citi -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Outlook
IT service management
MongoDB
SQL
Analysis skills
ServiceNow
Leadership
Communication skills

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Position Overview:
We are seeking a seasoned and highly motivated Senior Production Support Analyst to guide our payments hyper-care team. This role is pivotal in ensuring the unwavering stability, integrity, and performance of our mission-critical payment systems. The ideal candidate is a proactive leader and a sophisticated problem-solver with a robust technical background, exceptional communication skills, and a proven ability to thrive in a fast-paced, global environment. You will be responsible for not only technical resolution but also for leading a team and managing high-stakes stakeholder interactions.

Key Responsibilities:
Team Leadership & Management:

Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement.
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness.

Escalation & Incident Command:

Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients.
Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution.

Stakeholder & Client Communication:

Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership.
Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence.

Technical & Strategic Oversight:

Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues.
Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability.

Process & Documentation:

Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices.

Required Qualifications:
Experience:

5-7+ years of experience in a production support role.

Technical Proficiency:

Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass).
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana.
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.

Leadership & Communication:

Proven ability to lead a technical team, manage schedules, and handle escalations.
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives.
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams.

Analytical & Drive:

Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues.
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure.

Desired Qualifications:

Domain Knowledge: Extensive experience in the payments domain is highly desirable.
End-to-End Understanding: A deep, architectural understanding of the entire payment processing flow.

#LI-Hybrid

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

senior vice president jobs in new south wales

Senior Production Support Analyst - Payments (Assistant Vice President)

Director / Vice President | Financial Crime Risk Management

Trader - Vice President

Sr. Director, Enterprise Customer Success & Services, APJ

Director, Partner Ecosystems

Vice President, Senior Storage SRE Engineer, Global Technology, Sydney, Australia

Applications Support Senior Analyst (Assistant Vice President)

Investment Banking - Renewables & Power Focus, Infrastructure & Utilities Coverage Banker - Vice President

Private Wealth - Global Product Strategy, Vice President/ Principal

Vice President, Senior Business Control Specialist (Risk and Control), Global Markets Technology, Sydney, Australia

Technical Implementation Project Manager

Vice President, Business Development, Australasia

Senior Application Programmer (Java) - Vice President - Sydney

Vice President of Sales, ANZ

Global Advisory & Markets, Corporate Advisory, Equity Capital Markets, Vice President, Sydney

Vice President - Real Estate Product Specialist

BPO VP of Sales – Australia

VP of Operations, Pacific

AVP / VP (Student Administration) and Deputy Registrar

Equity Capital Markets, Vice President

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