In-Demand Senior client services manager Jobs in New South Wales

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
14d
Senior Project Manager
Universal Granite —Prestons NSW
- Full-time
- Management
- Customer service
- Office
Quick Apply
13d
Senior Manager | Trustee Services
Link Group —Sydney NSW
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Parental leave
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Workday Integrations, Senior Manager, Consulting Services
Collaborative Solutions —Sydney NSW
- Full-time
- Management
- Sales
- ERP systems
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Hybrid work
- PMP
- In-person
- Health insurance
- Parental leave
Operations Services Manager
Boston Consulting Group —Sydney NSW
- Full-time
- Organisational skills
- AI
Senior Client Delivery Manager
Optus —Macquarie Park NSW
- Organisational skills
- Leadership
- Parental leave
- Employee discount
6d
HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Senior Project Manager
MetLife —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Parental leave
- Employee assistance program
14d
Senior Manager, Employee Relations & HR Operations (APAC)
MRI Software —Sydney NSW
- Full-time
- Communication skills
- Annual leave
Senior Project Manager
Rubrik Security Cloud —Sydney NSW
- Remote
- Azure
- PMP
- AWS
8d
Strategy and Transformation - Senior Manager/Manager
BDO —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Health insurance
- On-the-job training
Senior Telephone Account Manager
Kinatico —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Remote
- Salesforce
- Microsoft Office
- Business
Quick Apply
Senior Insights Manager
RFI Global —Sydney NSW
- Full-time
- Hybrid work
- Research
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Infrastructure & Capital Projects – Senior Manager / Director
Alvarez & Marsal —Sydney NSW
- Leadership
- Communication skills
- On-the-job training
8d
Senior Business Development Manager ANZ
PEOPLECERT —Sydney NSW
- Remote
- Sales
- Master's degree
- Business development
Quick Apply
7d
Senior Manager, Middle Office
BNP Paribas —Sydney NSW
- Full-time
- Finance
- Education
- Business
8d
Associate Director or Senior Manager, Project Finance - Sydney
ANZ Banking Group —Sydney NSW
- Full-time
- Finance
- Communication skills
Senior Technical Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Remote
- PMP
- AI
- Leadership

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senior client services manager jobs near new south wales

Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

senior client services manager jobs in new south wales

Senior Client Service & Escalations Manager

Senior Project Manager

Senior Manager | Trustee Services

SVP Client Delivery & Regional Lead APAC

Workday Integrations, Senior Manager, Consulting Services

Senior Project Manager APAC

Operations Services Manager

Senior Client Delivery Manager

HR Advisor - Remote

Senior Project Manager

Senior Manager, Employee Relations & HR Operations (APAC)

Senior Project Manager

Strategy and Transformation - Senior Manager/Manager

Senior Telephone Account Manager

Senior Insights Manager

Infrastructure & Capital Projects – Senior Manager / Director

Senior Business Development Manager ANZ

Senior Manager, Middle Office

Associate Director or Senior Manager, Project Finance - Sydney

Senior Technical Project Manager

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