In-Demand Public service officer Jobs in New South Wales

Part Time Customer Service Officer - Operations
Good Cycles —Alexandria NSW
- $36.81 - $66.26 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
Quick Apply
12d
Training Support Officer - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $91,326 - $121,497 a year
- Weekend availability
- Hybrid work
- Administrative experience
- AI
- Communication skills
- Annual leave
11d
Project Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee assistance program
7d
APS 4 Client Service Officer
Department of Veterans' Affairs —Sydney NSW
- $85,610 - $91,309 a year
- Organisational skills
School Learning Support Officer - Full Time - Ongoing - Dalmeny Public School
School Administrative and Support —Sydney NSW
- $38.33 - $44.53 an hour
- Full-time
- Communication skills
12d
Assistant Project Officer (Course Coordination)
National Parks & Wildlife Service —Sydney Western Suburbs NSW
- Full-time
- Administrative experience
- Communication skills
- Annual leave
1d
Administrative Officer
NSW Police Force —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Databases
11d
Business Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Work from home
- Employee assistance program
12d
Senior Research and Evaluation Officer
Cancer Institute (NSW) —Sydney NSW
- $137,525 - $156,231 a year
- Full-time
- No degree
12d
Voluntary Assisted Dying - Visiting Medical Officer - Sessional (Apply via eCredential)
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- Part-time
- Management
- Annual leave
- Parental leave
School Learning Support Officer (Pre School) - Full Time - Ongoing - Cambridge Park Public School
School Administrative and Support —Sydney NSW
- $38.33 - $44.53 an hour
- Full-time
- Experience working with children
- Communication skills
7d
Intake and Engagement Officer - GambleAware South Eastern, St Vincent’s Public Hospital, Sydney
St Vincent's Hospital Network —Sydney NSW
- $79,419 - $92,801 a year
- Full-time
- Care plans
11d
School Administrative Officer - Preschool - Full Time - Ongoing - Melonba Public School
School Administrative and Support —Sydney NSW
- $40.64 an hour
- Full-time
- Communication skills
8d
Project Officer
National Parks & Wildlife Service —Newcastle NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Time management
- Annual leave
11d
Student Administration Officer Complaints
TAFE NSW —Sydney Western Suburbs NSW
- $97,771 - $105,290 a year
- Full-time
8d
Communications Officer
Campbelltown City Council NSW —Campbelltown NSW
- $3,744.17 - $4,052.95 a month
- Temporary
- Writing skills
- Research
- Experience working with children
- Parental leave
6d
Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Construction experience
- Employee assistance program
7d
Assistant Project Officer
Planning —Sydney Western Suburbs NSW
- $99,938 - $110,271 a year
- Full-time
- Administrative experience
- Organisational skills
11d
Security Officer
NSW Department of Communities and Justice —Eastwood NSW
- $1,165.10 a week
- Weekend availability
- First Aid Certification
- Employee assistance program
13d
Community Corrections Officer, Batemans Bay and Bega Hub, Community Corrections
NSW Department of Communities and Justice —Bega NSW
- $102,936 - $113,579 a year
- Part-time
- Paid training
5d

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public service officer jobs near new south wales

Part Time Customer Service Officer - Operations

Good Cycles -
Alexandria NSW

Quick Apply

Job Details

Part-time | Casual
$36.81 - $66.26 an hour
12 days ago

Qualifications

Bilingual
CRM software
Multilingual
Customer service
Data analysis skills
SQL
Organisational skills
Communication skills

Full Job Description

Lime is looking for a Part Time Customer Service Officer to join our Sydney Operations team.

In this role, you'll be responsible for delivering an exceptional customer experience for Lime riders, community members, and city stakeholders. You'll ensure every interaction is handled with empathy, professionalism, and a solutions-focused approach, while helping identify trends and opportunities to continuously improve our customer experience.

What You'll Do

Manage customer service tickets daily, ensuring riders, community members, and stakeholders receive a positive and consistent experience.
Respond to customer enquiries across multiple channels, providing clear, timely, and empathetic support.
Manage escalated customer calls, emails, and cases, including enquiries from community stakeholders and local government representatives.
Champion customer experience by identifying recurring issues and escalating insights to relevant internal teams.
Analyse qualitative and quantitative customer data to identify trends, pain points, and opportunities to improve the end-user experience.
Work closely with Customer Service and Local Operations teams to ensure customer outcomes align with operational KPIs.
Support continuous improvement initiatives through quality assurance activities, including calibrations, audits, and feedback.
Assist in developing and maintaining customer experience documentation, including customer guidelines, workflows, and training materials to support service consistency and regulatory compliance.
Represent Lime professionally in all customer, community, and stakeholder interactions.

About You

You'll be someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.

You'll also have:

A genuine passion for delivering outstanding customer service.
Excellent written and verbal communication skills.
The ability to manage a variety of customer interactions with empathy, professionalism, and sound judgement.
Experience using customer service platforms, CRM systems, ticketing software, or workflow management tools (highly regarded).
Strong organisational skills with the ability to prioritise competing tasks.
Confidence working both independently and as part of a collaborative team.
Experience with process automation, SQL, or data analysis is advantageous but not essential.
Experience working in diverse or multicultural environments and bilingual language skills are highly regarded.

What We Offer

A supportive and collaborative team environment.
Opportunities to contribute to improving sustainable transport across Sydney.
Ongoing learning and development opportunities.
The chance to make a real impact on the customer experience for one of the world's leading shared mobility providers.

Salary

This role is covered by the Clerks – Private Sector Award 2020 (MA000002) at Year 2, Level 1.

The hourly rate ranges from $35.15 to $63.27, depending on the day and time worked, with applicable penalty rates for evenings, weekends, and public holidays. Most shifts will be at the $35.15 rate.

Pay: $36.81 – $66.26 per hour

Work Location: In person

Quick Apply

Refine Your Search

public service officer jobs in new south wales

Part Time Customer Service Officer - Operations

Training Support Officer - Single Digital Patient Record

Project Support Officer

APS 4 Client Service Officer

School Learning Support Officer - Full Time - Ongoing - Dalmeny Public School

Assistant Project Officer (Course Coordination)

Administrative Officer

Business Support Officer

Senior Research and Evaluation Officer

Voluntary Assisted Dying - Visiting Medical Officer - Sessional (Apply via eCredential)

School Learning Support Officer (Pre School) - Full Time - Ongoing - Cambridge Park Public School

Intake and Engagement Officer - GambleAware South Eastern, St Vincent’s Public Hospital, Sydney

School Administrative Officer - Preschool - Full Time - Ongoing - Melonba Public School

Project Officer

Student Administration Officer Complaints

Communications Officer

Project Officer

Assistant Project Officer

Security Officer

Community Corrections Officer, Batemans Bay and Bega Hub, Community Corrections

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