In-Demand Insurance specialist Jobs in New South Wales

Dispute Resolution Specialist - General Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
Diversity Equity Inclusion Belonging Specialist - NFP
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Claims Knowledge & Communications Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Client Solutions Specialist - superannuation, insurance, investments, and pensions
SS&C Technologies —Parramatta NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Parental leave
2d
Customer Specialist – Insurance Claims
St Andrews's Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Continuous Improvement Specialist
Avant —Sydney NSW
- Full-time
- Leadership
- Communication skills
Lending Specialist - 210 George St
Bank of Queensland —Sydney NSW
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
English (Australian) Language Specialist - Freelance AI Trainer Project
Meridial —Sydney NSW
- $6 - $65 an hour
- Contract
- Remote
- Engineering
- AI
- Health insurance
- Annual leave
Insurance Specialist
Global Trade Holding —Sydney NSW
- Bachelor's degree
- Business
- Communication skills
Customer Service Specialist - Full Time
Pepper —New South Wales
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Parental leave
- Gym membership
Trust Specialist
Allens —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- On-the-job training
11d
Claims Technical Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Law Graduate to Lawyer, Commercial Insurance
Sparke Helmore Lawyers —Sydney NSW
- Full-time
- Management
- Administrative experience
Strata, Property and Facilities Specialist
Mission Australia —Sydney NSW
- $105,000 a year
- Full-time
- Management
- Communication skills
- Work from home
4d
Strategic Events Specialist, EMEA
Snowflake —Barangaroo NSW
- Full-time
- Management
- Salesforce
- Bachelor's degree
- Disability insurance
- Health insurance
1d
IEA Partnership Specialist Sydney
Royal Rehab —Ryde NSW
- $77,000 a year
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
3d
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Recovery & Support Specialist
TAL —Sydney NSW
- Full-time
- Communication skills
Quick Apply
Asset Management Specialist
KBR —Sydney NSW
- Full-time
- Engineering
- Parental leave
TPD CoE Claims Technical Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply

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Dispute Resolution Specialist - General Insurance

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Pet insurance

Qualifications

Microsoft Office
Organisational skills
SharePoint
Financial services
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with consumers and financial firms to gather information and understand the core issues
Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

Domestic Insurance such as home and contents for car insurance
Travel or ticket insurance
Pet insurance
Sickness or accident insurance
Strata title insurance
Small business insurances including farm insurance

Qualifications

To be successful in this role, you will have:

Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
Demonstrated experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors.
Ability to investigate and identify the issues and information we need to form a view
Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
Draft written communication in Plain English tailoring it to stakeholders
Excellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
A highly responsive approach to your work
Ability to work autonomously and as part of a close and supporting team
Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

An opportunity to thrive in and help contribute to a culture that values fairness, efficiency, and accessibility.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

insurance specialist jobs in new south wales

Dispute Resolution Specialist - General Insurance

Diversity Equity Inclusion Belonging Specialist - NFP

Claims Knowledge & Communications Specialist

Client Solutions Specialist - superannuation, insurance, investments, and pensions

Customer Specialist – Insurance Claims

Continuous Improvement Specialist

Lending Specialist - 210 George St

English (Australian) Language Specialist - Freelance AI Trainer Project

Insurance Specialist

Customer Service Specialist - Full Time

Trust Specialist

Claims Technical Specialist

Law Graduate to Lawyer, Commercial Insurance

Strata, Property and Facilities Specialist

Strategic Events Specialist, EMEA

IEA Partnership Specialist Sydney

Client Service Specialist - Sydney

Recovery & Support Specialist

Asset Management Specialist

TPD CoE Claims Technical Specialist

I want to receive the latest job alert for insurance specialist in new south wales

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