JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About YouWe are seeking a resilient and adaptable professional who performs well in a dynamic environment with competing and shifting priorities. The ideal candidate is highly organised, proactive, and comfortable taking initiative to support both planned activities and unanticipated operational needs.You will demonstrate a mature, professional approach, strong attention to detail, and the ability to remain composed and effective under pressure. A collaborative mindset is essential, along with a genuine willingness to contribute to team success and continuous improvement.This role is well suited to someone who brings positive energy, professional confidence, and a strong service‑oriented mindset, and who is enthusiastic about being part of a high‑performing team within a fast‑paced and evolving workplace. Key ResponsibilitiesOperational Support & Coordination· Support day-to-day work order management, assisting in meeting SLA and KPI requirements· Deliver a high standard of customer service to senior stakeholders and occupants, supporting JLL’s service excellence standards· Assist with emergency response coordination and support business continuity procedures· Maintain accurate compliance documentation and assist with regulatory and audit requirements Portfolio Excellence LeadershipSupport strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo
Support P&L management, for profitability and growth target
HSSE & Quality ManagementSupport the execution of HSSE assessments and participate in hands-on safety activities
Adhere to JLL global standards, policies, and procedures and ensure local compliance once requirements are communicated
Cooperate with the Facilities Manager in HSSE matters, including risk assessments and implementation of control measures
Ensure health, safety, security, fire, food hygiene, and first aid provisions are used correctly and not interfered with
Promptly report accidents, incidents, near misses, faults, and deficiencies
Seek guidance if unsure about HSSE arrangements or risk controls
Complete all required HSSE training as directed
Performance & Systems ManagementSupport performance monitoring of building systems and service delivery
Assist with digital transformation initiatives, smart building technologies
Support reliability initiatives aimed at improving critical systems performance and reducing operational risk
Financial Management & GovernanceAssist in overseeing vendor relationships and monitoring supplier performance
Work with suppliers to support Accounts Payable by following up on invoices and statements
Support the Procurement Team with competitive tendering, contract preparation, and service provider evaluations
Assist in regional vendor rationalisation initiatives
Identify, implement, and record operational cost-saving opportunities in line with client savings targets
Support monitoring of utilities consumption and assist in identifying efficiency and cost‑saving initiatives
Sustainability & Communications
Support day-to-day sustainability practices including energy efficiency, waste reduction, and water conservation
Support implementation of green cleaning and sustainable maintenance practices
Assist with on-site sustainability projects such as lighting upgrades, sensors, and landscaping improvements
People & Team Leadership
Promote a collaborative, inclusive, and continuous improvement culture
Support staffing coordination and resource planning across operational functions
Client Relationship ManagementSupport strong working relationships with client stakeholders at all levels
Proactively identify service issues or emerging needs and escalate with recommended solutions
Assist in resolving service delivery challenges in a timely and professional manner
Suppliers ManagementSupport vendor performance management and service reviews
Demonstrate the ability to influence service outcomes without direct authority
Assist in identifying, tracking, and documenting operational cost‑saving initiatives
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
