In-Demand Customer service team lead Jobs in New South Wales

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
5d
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Western Sydney Airport (Passenger Terminal) - Customer Service Supervisor
Star Aviation Services —Luddenham NSW
- Part-time
- Microsoft Office
- Time management
Quick Apply
7d
Google Hospitality Careers Interview Day
Compass Group Australia —Sydney NSW
- $27.47 - $38.32 an hour
- Part-time
- Hospitality
- Leadership
- Kitchen experience
8d
Sales Representative
Sydney Garage Doors —Smithfield NSW
- $75,000 - $130,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Profit sharing
- Work from home
Quick Apply
3d
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
HR Customer Care Consultant - Remote (Australia)
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- Human resources
- QuickBooks
- Parental leave
Quick Apply
4d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
12d
Production & Customer Process Analyst
Fashion Biz Ltd —Prestons NSW
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick Apply
4d
Customer Engagement Team Leader
Anglican Care —Newcastle NSW
- Contract
- Microsoft Office
- Supervising experience
- Parental leave
- Employee assistance program
Quick Apply
14d
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
City Assets Customer Experience Improvement Officer
Blacktown City Council —Blacktown NSW
- From $1,690.22 a week
- Full-time
- Customer service
- Communication skills
3d
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Office Manager
Grace International Group Sydney —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
Customer Service Officer - Ingleburn
CSR —Ingleburn NSW
- Full-time
- CRM software
- Customer service
- Communication skills
Quick Apply
12d
Customer Service Team Leader
ASICS —Marsden Park NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Quick Apply
6d
Team Leader
Yo-Chi —Newtown NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Front of House
Cultivate Recovery —Newcastle NSW
- $28 - $35 an hour
- Management
- Sales
- Customer service
Quick Apply
Customer Service Sales Specialist
Ashley & Martin —Parramatta NSW
- $75,000 - $95,000 a year
- Full-time
- CRM software
- Sales
- Customer service
13d

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customer service team lead jobs near new south wales

Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
5 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

Share a practical example of how you have led the establishment or expansion of disability support services or another business service - including how you balanced site setup/maintenance, compliance with relevant industry standards, financial management, and stakeholder engagement to achieve sustainable outcomes for the customer, workers and business.
Briefly detail your experience managing, scaling, and maintaining operational consistency across teams spread diversely, including how you overcame a specific challenge.
Provide a covering letter to describe your motivation for applying to this position
What is an example of a successful outcome that demonstrates your approach to management and outcomes?
For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

customer service team lead jobs in new south wales

Operations Manager - NDIS Service Provider

Client Service Specialist - Sydney

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SVP Client Delivery & Regional Lead APAC

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Application Support Lead – Leading Non-Bank Lender

City Assets Customer Experience Improvement Officer

Mortgage Broker

Office Manager

Customer Service Officer - Ingleburn

Customer Service Team Leader

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Customer Service Representative

Front of House

Customer Service Sales Specialist

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