In-Demand Customer service analyst Jobs in New South Wales

Service Desk Analyst
BVN Architecture —Sydney NSW
- Part-time
- Microsoft Office
- Communication skills
- Time management
- Parental leave
Quick Apply
12d
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
Junior Analyst (AML Program)
K&L Gates —Sydney NSW
- Full-time
- Bachelor's degree
- Gym membership
Production & Customer Process Analyst
Fashion Biz Ltd —Prestons NSW
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick Apply
Service Desk Analyst
Avant —Sydney NSW
- Full-time
- Microsoft Access
- Customer service
- Communication skills
4d
Complaints Analyst
TAL —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
3h
Reporting and Insights Analyst
Avant —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Data Analyst – Trades, Ops & Growth Focus
Ruttley Services —Chatswood NSW
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Cleaning
- Construction experience
Quick Apply
Customer Experience Analyst
Stake —Sydney NSW
- Full-time
- Financial services
- Annual leave
- Parental leave
Quick Apply
Application Support Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
Quick Apply
Fraud Analyst
Bank Australia —Mascot NSW
- Full-time
- Financial services
- Communication skills
- Parental leave
- Gym membership
6d
Credit Analyst
N1 Holdings —Sydney NSW
- Full-time
- Customer service
- Financial services
- Communication skills
Graduate Data Analyst
Superloop —Sydney NSW
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Service Delivery Processing Specialist (Application Support Analyst)
ADP —North Sydney NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Opportunities for advancement
Data Visualisation & Automation Analyst (North Sydney)
Coca-Cola Europacific Partners —Sydney NSW
- Full-time
- Azure
- SQL
- Communication skills
12d
Senior Customer Insights Analyst
Transport For NSW —Macquarie Park NSW
- $141,678 - $158,677 a year
- Full-time
- SQL
- AWS
- No degree
7d
Business Analyst
Accenture —Sydney NSW
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
AML Risk Operations Analyst
HUB24 —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst - PAS - Single Digital Patient Record
NSW Health —Chatswood NSW
- $118,821 - $140,201 a year
- Weekend availability
- Management
- Research
- No degree
- Annual leave
2d
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills

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Service Desk Analyst

BVN Architecture
Sydney NSW

Quick Apply

Job Details

Part-time
12 days ago

Benefits

Parental leave

Qualifications

Jira
Microsoft Exchange
Microsoft Office
Adobe Creative Suite
Citrix
Communication skills
Time management
Mobile devices

Full Job Description

BVN is seeking applications from exceptional Service Desk Analysts to join our Sydney Studio.

The IT Service Desk Analyst is responsible for being the first point of contact for the Technology Team. The role is to provide 1st line IT support to BVN staff, within Australia and overseas. The role demands high standards of customer service, a willingness to provide excellent IT support, and the agility to work in a fast-paced environment.

The IT Service Desk Analyst will reside in the IT Operations Cluster within the I+DT Team. The cluster's vision is to:

Provide business as usual Technology support services across the entire practice, to meet demands, as and when they are required, and in line with BVN's ‘one Studio' approach.
Deliver Technology projects (as part of a project team) as required.
Seek to initiate projects with a view to reducing the amount of reactive work carried out.
Change the way the Technology support service is perceived, the type of support we provide, and why we provide it.
Align with the needs of our colleagues by increasing consultation, communication and collaboration across the entire practice.
See things through other people's eyes to help us redefine the service that we provide.

Responsibilities

To be the first point of contact for all Technology incidents and requests.
Provide 1st line IT support to BVN staff in line with business requirements.
Carry out basic troubleshooting.
Monitor and respond to incoming support requests (incidents and requests) and triage them as relevant.
Provide a high level of customer service.
Communicate and collaborate effectively with the rest of the Operations Cluster and wider Technology Team.
Follow documented procedures and create documentation as relevant.
Ensure that cover is provided on the IT Service Desk at all times during core hours.
Provide technical support for studio events, which may occasionally require flexibility outside of standard working hours
Maintain and update IT asset records, including tracking hardware allocation and license management

Accountabilities

Ensure all support requests are logged.
Ensure all support requests are assigned.
Ensure 1st line support requests are dealt with in a timely and professional manner.
Highlight support trends (problems) to the Infrastructure Manager and CIO.

Personal Qualities

A passion to start an IT support career.
Resilient and able to cope with conflicting demands and work under pressure.
A willingness to help others.
A desire to see tasks through to completion.
Pro-active and driven self-starter.

Skills

Previous experience within a customer facing role would be an advantage.
Strong attention to detail.
Proactive and methodical troubleshooting skills.
Ability to manage and prioritise tasks and time efficiently.
Ability to provide clear and concise advice.
Excellent time management and organisation skills.
Excellent written and spoken English communication skills.

The following technical skills would be an advantage but are not essential as training will be provided:

Basic knowledge of Windows 11, Adobe Creative Cloud and Microsoft Office.
Basic user administration within Active Directory and Microsoft Exchange.
Experience supporting Citrix virtual desktop environments
Experience supporting mobile devices, and AV systems
Experience within the Atlassian ecosystem including Jira Service Management

This role requires a presence in our Sydney office.

Our people come first. Our culture nurtures collective creativity, inclusion, and diversity and/or those seeking a part-time position or not meeting all the criteria are still encouraged to apply. We believe that a balanced, well-lived life is where we will find the most meaning. We are continually enhancing the BVN Experience with a suite of initiatives available to all employees:

12 weeks parental leave available for all after 12 months.

Volunteering days to allow you to give back to and participate in the community.

Purchased leave.

Cultural, social, and active groups and events.

Mentoring programs.

Amongst many more.

BVN has a Pride Network as part of our inclusive approach to creating a safe and comfortable environment where everyone can be themselves. This initiative aims to show support for a significant population of our people, as well as those who are family and friends of LGBTIQA+ people. Having a pride network at BVN is also about drawing on this group's life experiences, insights, and knowledge to improve our culture and awareness.

Quick Apply

Refine Your Search

customer service analyst jobs in new south wales

Service Desk Analyst

Service Desk Analyst

Junior Analyst (AML Program)

Production & Customer Process Analyst

Service Desk Analyst

Complaints Analyst

Reporting and Insights Analyst

Data Analyst – Trades, Ops & Growth Focus

Customer Experience Analyst

Application Support Analyst

Fraud Analyst

Credit Analyst

Graduate Data Analyst

Service Delivery Processing Specialist (Application Support Analyst)

Data Visualisation & Automation Analyst (North Sydney)

Senior Customer Insights Analyst

Business Analyst

AML Risk Operations Analyst

Business Analyst - PAS - Single Digital Patient Record

Service Desk Analyst

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