In-Demand Customer insights analyst Jobs in New South Wales

Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
FinCrime Analyst (Investigations)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Business Analyst
DHL —New South Wales
- Contract
- Microsoft Excel
- Microsoft Access
- Microsoft Office
Analyst | Financial Services - Regulatory Audit | Sydney
Deloitte —Sydney NSW
- Finance
- Financial services
- Business
- Parental leave
Expression of Interest - Data Analytics Professionals
ING —Sydney NSW
- SQL
- Communication skills
Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis
Binance —Sydney NSW
- Full-time
- Remote
- SQL
- Analysis skills
- Financial services
Quick Apply
Complaints & Customer Resolution Analyst (Fixed-Term Contract)
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Operations Analyst - Reddit
Recoveriescorp —Sydney NSW
- $115,000 a year
- Full-time
- Sales
- Marketing
- Salesforce
AML Risk Operations Analyst
HUB24 —Sydney NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Analyst, Governance - Client Service and Support
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Annual leave
- Work from home
Energy Markets Analyst
Fluence Energy —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Parental leave
- Employee assistance program
12d
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Graduate Data Analyst
Superloop —Sydney NSW
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Senior Growth & Insights Analyst
Prezzee —Sydney NSW
- SQL
- AI
- Marketing
- Work from home
- Parental leave
Quick Apply
5d
Senior Analyst, Program Reporting Analyst (Fixed Term)
Western Union —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Education
Business & AI Enablement Analyst
MetLife —Sydney NSW
- Temporary
- Organisational skills
- Agile
- AI
- Parental leave
- Employee assistance program
7d
Customer Advocacy Analyst
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Salesforce
- Work from home
1d
Sales Analyst – Cranial and Spinal Technologies
Medtronic —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Consulting Analyst
Gallup —Sydney NSW
- Microsoft Excel
- Data analysis skills
- Research
- Health insurance
- Employee assistance program
Senior Analyst, Quality Assurance (Fixed Term)
Western Union —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Education

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Customer Operations Analyst

Smartways Logistics -
Macquarie Park NSW

Quick Apply

Job Details

Full-time
$63,995.15 - $115,948.30 a year

Qualifications

Power BI
Microsoft Excel
Data analysis skills
Logistics
Analysis skills
Bachelor's degree
HubSpot
AI
Business
Communication skills
Analytics

Full Job Description

ABOUT SMARTWAYS

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community.

Our Customer Operations function acts as the safety net of the business — ensuring every job is monitored, supported, and delivered to the Smartways Standard of quality and speed. More than a typical contact centre operation, we triage, resolve and coordinate operational decisions to ensure our delivery operations team is able to deliver on time, every time.

As we continue to grow, the ability to clearly understand performance, identify inefficiencies, and make data-driven decisions is critical to maintaining and improving service outcomes.

PURPOSE OF THE POSITION

This role plays a critical part in improving operational performance by turning data into clear, actionable insights.

Unlike traditional analyst roles focused purely on reporting, this position is responsible for:

Identifying inefficiencies across our customer service/operations
Quantifying the size and impact of improvement opportunities & growth initatives
Supporting decision-making through structured and proactive analysis
Contributing to workforce planning and workload modelling

Your core objective is to identify where we are losing time, where we are losing money, and where we can improve customer and team experience.

This role sits at the intersection of data analysis, contact centre operations, and workforce planning.

ROLES AND RESPONSIBILITIES

Operational Analysis & Insight Generation

Analyse customer operations data across calls, emails, chat & backoffice - gaining deep understanding of our workflows and interaction dynamics across customer groups & channels
Identify issues and opportunities such as bottlenecks, inefficiencies, repeat work, performance degradation or variability, and identify the drivers and impacts of these trends.
Translate these findings into clear insights and recommendations that will improve customer experience, drive efficiency, improve quality or enhance team engagement.

Reporting & Performance Visibility

Develop and maintain reporting across:
o Customer operations performance
o Work volumes and workload distribution
o Productivity and utilisation
o Error rates and quality trends
Build dashboards (Power BI, Excel, CRM) that provide clear visibility to stakeholders
Move beyond reporting “what happened” to explaining “why it happened”

Resource Planning & Demand Modelling (Developing Capability)

Utilise and build upon existing tools & frameworks to analyse historical trends and develop forecasting of workload
Support the modelling of new customer onboarding volumes, improvement initiatives, seasonal trends and leave allowances to balance service and cost
Support with scenario modelling, budgeting processes, business cases and adhoc analyses
Develop monthly resource requirements to aid in effective scheduling and planning cadences by managers

Systems & Data Utilisation

Leverage systems such as:
o CRM (HubSpot)
o Telephony platforms (Dialpad or similar)
o Internal operational systems
Extract and synthesise data across multiple sources
Ensure data accuracy and reliability in reporting
Champion & leverage AI Tools (Claude or similar) for the automation of analytics and operational workload activities across Customer Operations

SUCCESS IN THIS ROLE IS MEASURED BY

Timeliness & accuracy of reports & analyses
Accuracy of forecasts & models compared to actuals
Customer Operations performance results & customer satisfaction
Reduction in cost per contact/improvement of productivity
Elimination of unmeasurable workload through automation or improvement initiatives

ACADEMIC, WORK EXPERIENCE AND SKILLS

Bachelor’s degree in Business, Data Analytics, Information Systems, or related field (preferred)
2–4 years’ experience in:
o Data analysis
o Business analysis
o Operational analytics
Strong analytical capability with experience in:
o Excel (advanced)
o Power BI or similar tools
o CRM or operational systems
Proven ability to:
o Identify patterns and trends in data
o Translate data into actionable insights
o Quantify business impact
Experience working with operational or service-based environments (contact centre, logistics, or similar) preferred
Exposure to forecasting, planning, or workload modelling is advantageous
Ability to work across multiple data sources and synthesise information into clear outputs
Strong communication skills — able to present insights to non-technical stakeholders
Strong understanding of emerging AI models and curiosity to deepen exposure in this capability

PERSONAL QUALITIES AND BEHAVIOURAL TRAITS

Highly analytical with strong curiosity and problem-solving mindset
Focused on outcomes — not just producing reports
Strong attention to detail and commitment to accuracy
Comfortable working in a fast-paced, evolving environment
Proactive and self-driven, with a “figure it out” mindset
Able to challenge thinking constructively using data
Collaborative and able to influence stakeholders across teams
Committed to continuous improvement

Pay: $63,995.15 – $115,948.30 per year

Work Location: In person

Quick Apply

Refine Your Search

customer insights analyst jobs in new south wales

Customer Operations Analyst

FinCrime Analyst (Investigations)

Business Analyst

Analyst | Financial Services - Regulatory Audit | Sydney

Expression of Interest - Data Analytics Professionals

Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis

Complaints & Customer Resolution Analyst (Fixed-Term Contract)

Sales Operations Analyst - Reddit

AML Risk Operations Analyst

Senior Analyst, Governance - Client Service and Support

Energy Markets Analyst

Customer Success Manager - Risk Management - SaaS (Hybrid)

Graduate Data Analyst

Senior Growth & Insights Analyst

Senior Analyst, Program Reporting Analyst (Fixed Term)

Business & AI Enablement Analyst

Customer Advocacy Analyst

Sales Analyst – Cranial and Spinal Technologies

Consulting Analyst

Senior Analyst, Quality Assurance (Fixed Term)

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