In-Demand Call center manager Jobs in New South Wales

Call Centre Manager
Hire with Reef —Sydney NSW
- Full-time
- CRM software
- Management
- Customer service
Quick Apply
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Mosman NSW
- CRM software
- Sales
- Microsoft Office
14d
Customer Service Manager
RentBetter —Bondi NSW
- $79,000 - $89,000 a year
- Full-time
- Hybrid work
- Customer service
- Research
- Data entry
Quick Apply
Call Center Manager
Connected Medical Solutions Pty Ltd —Sydney NSW
- Customer service
- Microsoft Office
- Bachelor's degree
Quick Apply
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
7d
Senior Manager, Demand Center, ANZ and ASEAN
Qlik —Sydney NSW
- Management
- Sales
- Salesforce
Customer Service Manager
Coles Supermarkets —Tumut NSW
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Customer Service Manager - ANZ
Zoll Medical Corporation —St Leonards NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Agency AM Team Lead
Accenture —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
Account Manager - Mining
HILTI —Hunter Valley NSW
- CRM software
- Sales
- Salesforce
- Fuel card
- Annual leave
2027 Customer Success Manager, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Merchandising
Enterprise Partner Account Manager
Klaviyo —Sydney NSW
- $163,625 - $221,375 a year
- Sales
- Business development
- AI
Quick Apply
Customer Relationship Management (CRM) Manager
Amplifon —New South Wales
- Full-time
- CRM software
- Marketing
- Administrative experience
2d
Sr. Manager, Digital Sales
Under Armour —Alexandria NSW
- Full-time
- CRM software
- Microsoft Excel
- Sales
Sr Partner Account Manager
Workday —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
- Flexible schedule
Site Office Administrator, Operations
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Residential and Consumer Public Relations Manager
Domain Group —Pyrmont NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Engagement Manager - Professional Services
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- Business development
- Health insurance
- Annual leave
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Amazon Kuiper Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- DevOps
- Engineering
2d
EUC Specialist
Pyramid Global Technologies —New South Wales
- Azure
- Microsoft Outlook
- Microsoft Office

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Call Centre Manager

Hire with Reef
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Automotive repair
Management
Customer service
Call centre
Bachelor's degree
Leadership

Full Job Description

Job Title: Call Centre Manager
Location: Sydney, NSW
Working Hours: Central Standard Time (9 AM – 5 PM)
Role Type: Full-Time

We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.

This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.

You’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.

This is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.

Requirements

3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role
Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations
Strong understanding of insurance claims processes, documentation, and lifecycle management
Comfortable handling customer interactions directly, including escalations and sensitive cases
Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)
Experience overseeing both inbound and outbound call operations
Ability to manage, coach, and hold teams accountable across multiple functions or regions
Experience coordinating with repair teams, vendors, or third parties involved in automotive services
Ability to identify operational gaps and implement process improvements quickly
Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines
Experience with CRM systems, call centre tools, and workflow tracking systems
Excellent spoken and written English
Ability to work aligned with Central Standard Time (9 AM – 5 PM)
Self-directed operator who can run daily operations without constant oversight
High attention to detail, especially in claims handling and customer communication.

Benefits

Competitive salary based on experience

Direct ownership of call centre performance and operational outcomes.

Opportunity to build and optimise a high-functioning support and claims team.

High-impact role with clear visibility into business operations and customer experience

Quick Apply

Refine Your Search

call center manager jobs in new south wales

Call Centre Manager

Acct. Manager, Member Relations - AUS/NZ

Customer Service Manager

Call Center Manager

Sr. Manager, Customer Success & CX, APAC

Senior Manager, Demand Center, ANZ and ASEAN

Customer Service Manager

Customer Service Manager - ANZ

Agency AM Team Lead

Account Manager - Mining

2027 Customer Success Manager, Amazon Vendor Services

Enterprise Partner Account Manager

Customer Relationship Management (CRM) Manager

Sr. Manager, Digital Sales

Sr Partner Account Manager

Site Office Administrator, Operations

Residential and Consumer Public Relations Manager

Engagement Manager - Professional Services

Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services

EUC Specialist

I want to receive the latest job alert for call center manager in new south wales

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