Job Description:
Basis Expert Consulting Services Pty Ltd is looking for a full-time SAP Competency Lead – SAP AMS Delivery to join our BCS family and work with enterprise customers across large-scale SAP landscapes.
You will work onsite, representing the BCS brand while driving SAP AMS operational excellence, offshore delivery coordination, governance execution, and service management across multiple SAP workstreams.
- Job Title: SAP Competency Lead – SAP AMS Delivery
- Employment Type: Full-Time, Permanent
- Salary Range: Base Salary 90,000 – 120,000 per year, plus superannuation
- Location: Melbourne, Australia
- Number of Positions Available: 1
Key Skills:
SAP AMS Delivery | SAP Service Management | Offshore Team Management | SAP Operations Governance | Incident Management | SLA Management | SAP Basis | SAP Security/GRC | SAP Functional Support | SAP BW/HANA | AWS Cloud Infrastructure
Roles and Responsibilities:
- SAP AMS Delivery Management: Lead and manage SAP AMS delivery operations across offshore teams, ensuring high-quality support delivery and operational excellence.
- Incident & Service Request Management: Manage incidents, service requests, escalations, SLA adherence, and operational reporting across multiple SAP support streams.
- Operational Governance: Drive governance processes, ticket management, service reviews, and continuous operational improvements aligned with enterprise support standards.
- Cross-Functional SAP Coordination: Coordinate technical, functional, data, security, and infrastructure teams to ensure seamless support delivery and issue resolution.
- Stakeholder Management: Collaborate closely with onsite leadership, customer stakeholders, and support teams to ensure smooth service operations and customer satisfaction.
- Service Improvement Initiatives: Identify operational gaps and implement process improvements to enhance efficiency, service quality, and delivery performance.
- SAP Support Oversight: Ensure effective delivery across SAP Basis, SAP Security/GRC, Functional Support, Data Platforms, and Cloud Infrastructure support areas.
- Governance Forums & Reporting: Support customer governance meetings, operational reviews, status reporting, and strategic planning activities.
- Escalation & Risk Management: Manage critical escalations, operational risks, and service delivery challenges while ensuring timely resolution and stakeholder communication.
- Offshore Team Leadership: Lead offshore SAP support teams, monitor performance, allocate priorities, and ensure alignment with delivery expectations and SLAs.
Skills Required/Preferred:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 8–15 years of experience in SAP AMS, SAP Service Delivery, or SAP Support Operations.
- Strong experience managing offshore SAP support teams in enterprise environments.
- Good understanding of SAP Technical and Functional landscapes.
- Hands-on exposure to SAP ECC, SAP BW/HANA, SAP Security/GRC, SAP Basis, and SAP Data Platforms.
- Experience working with SLA-driven delivery models and governance frameworks.
- Strong stakeholder management and customer coordination skills.
- Experience in operational reporting, governance reviews, and escalation management.
- Exposure to AWS Cloud Infrastructure and enterprise cloud support environments is preferred.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple SAP streams and priorities simultaneously.
- ITIL certification or Service Management certifications are an added advantage.
What We Offer:
- We’ll provide the tools, training, and freedom to help you succeed in alignment with your goals.
- Focused career development through coaching, diverse experiences, and formal learning to help you build the mindset and skills to thrive in the future.
- We value every employee’s unique perspective and work hard to ensure everyone feels appreciated and included.
- Why BCS:
- BCS is a CloudTech organization with a global presence and offices across India, Europe, the US, and Australia.
- Founded by a group of ambitious SAP Basis Consultants with decades of combined experience, BCS was established with a vision to provide intelligible and pre-eminent BASIS support and CLOUD Automation tailored to each business’s unique needs.
Our Core Values at BCS:
PASSION – We love what we do.
DETERMINATION – We always find a way to “figure it out.”
UNITY – We have each other’s back and challenge one another to strive for better.
AGILITY – We anticipate the unexpected, embrace, and adapt to change.
You’ll be working with a company that:
Is built on a dynamic and experienced team driven by a shared purpose.
Believes in hard work, teamwork, and empathy – skills are secondary; attitude comes first.
Blends work and fun seamlessly to achieve success both professionally and personally.
We’re a company that values diversity and inclusion and strives to create an environment where people can thrive, innovate, and be their best selves.
What You Need to Do Now:
Please apply to this role through the ‘Apply’ link.
Our recruiters will review your application, and if you’re a good fit for the role, they’ll contact you directly.
The preferred candidate will be subject to background screening by BCS or an external third-party provider.
If this job isn’t quite right for you but you’re exploring new opportunities, please contact us for a confidential discussion about your career.
Pay: $90,000.00 – $120,000.00 per year
Work Location: In person
