In-Demand Audio visual team leader Jobs in New South Wales

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
Leader of the Arts - Hunter School of the Performing Arts
Teaching Service —New South Wales
- $149,059 a year
- Leadership
- Communication skills
- Teaching
9d
Crew Casual AV
Encore Global —Rydalmere NSW
- Part-time
- Communication skills
Assistant Venue Manager - Moonlight Cinema Sydney
EVT Group —Paddington NSW
- $1,420 - $1,520 a week
- Full-time
- Customer service
- Microsoft Office
- Leadership
Photography & Video Specialist
hipages Group —Sydney NSW
- Hybrid work
- Work from home
Quick Apply
3d
Social and Influencer Manager
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Marketing
- Parental leave
Venue Manager - Moonlight Cinema Sydney
EVT Group —Paddington NSW
- $1,580 - $1,680 a week
- Full-time
- Hospitality
- Management
- Customer service
Receptionist
JLL —Sydney NSW
- Day shift
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
8d
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Front Office Manager
Panthers Group —Penrith NSW
- Weekend availability
- CPR Certification
- Culinary experience
- Customer service
- Employee discount
Events Manager (12-Month Fixed Term Maternity Leave Cover)
Bankstown Sports Club —Bankstown NSW
- Weekend availability
- Hospitality
- Customer service
- Budgeting
- Free parking
Quick Apply
Reception Coordinator
JLL —Sydney NSW
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Health insurance
- Parental leave
8d
Store Manager | OPSM | Rhodes, NSW
OPSM —Rhodes NSW
- Organisational skills
- Leadership
- Time management
- Health insurance
- Employee assistance program
Front of House Attendant (Corporate Waiter)
Herbert Smith Freehills —Sydney NSW
- Overtime
- Hospitality
- Microsoft Outlook
- Customer service
Store Manager | OPSM | St Ives, NSW
OPSM —St Ives NSW
- Organisational skills
- Leadership
- Time management
- Health insurance
- Employee assistance program
Territory Sales Manager - Companion Animal
MSD —Macquarie Park NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Category Manager - Technology
Big W —Bella Vista NSW
- Full-time
14d
Account Manager
AVI-SPL —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Project Manager - Sydney
Intravision Pty Limited —Sydney NSW
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick Apply
1d
Store Manager | OPSM | Nepean, NSW
OPSM —Penrith NSW
- Organisational skills
- Leadership
- Time management
- Health insurance
- Employee assistance program
14d

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audio visual team leader jobs near new south wales

Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

audio visual team leader jobs in new south wales

Service Delivery Team Leader – Sydney

Leader of the Arts - Hunter School of the Performing Arts

Crew Casual AV

Assistant Venue Manager - Moonlight Cinema Sydney

Photography & Video Specialist

Social and Influencer Manager

Venue Manager - Moonlight Cinema Sydney

Receptionist

System Administrator 2 - Sydney, Australia

Front Office Manager

Events Manager (12-Month Fixed Term Maternity Leave Cover)

Reception Coordinator

Store Manager | OPSM | Rhodes, NSW

Front of House Attendant (Corporate Waiter)

Store Manager | OPSM | St Ives, NSW

Territory Sales Manager - Companion Animal

Senior Category Manager - Technology

Account Manager

Project Manager - Sydney

Store Manager | OPSM | Nepean, NSW

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