In-Demand Case manager Jobs in Nerang, Qld

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Counselling Team Leader
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Youth Worker - Gold Coast
Anglicare Southern Queensland —Nerang QLD
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Bravehearts —Arundel QLD
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Speech Pathologist
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Quality Assurance Applications Officer

Bravehearts
Arundel QLD

Apply Now

Job Details

7 days ago

Qualifications

Research
Administrative experience
Analysis skills
Working with children
Blue Card
Driver Licence
Legal drafting
Organisational skills
Working with Children Check
Communication skills
Time management

Full Job Description

Level: Level 5

Location: Arundel

Employer: Bravehearts Foundation Limited

Reports to: Quality Assurance Applications Lead

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

Bravery: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Our Commitment as a Child Safe Organisation
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young

people accessing our services. We act without hesitation to ensure the legal rights of all children

and vulnerable persons are maintained. Bravehearts is dedicated to fostering a culture where every

child is valued, respected, and safe from harm.

Bravehearts Statement of Commitment embodies this through application of our pledge to:

Prioritise the Child The best interests of children are at the forefront of every decision

and action we take.

Cultivate a Safe Culture We are dedicated to creating and maintaining a child-safe

environment characterised by transparency, accountability, and a

shared responsibility for protecting children from sexual abuse and

exploitation, and abuse and neglect more broadly.

Empower Voices We actively listen to and amplify the voices of children and young

people, ensuring their perspectives shape our policies, programs,

and practices.

Act with Vigilance All Bravehearts personal (National Board, staff, students and

volunteers) are mandatory reporters, committed to promptly

reporting any concerns about a child’s safety to the appropriate

authorities, irrespective of age, type of harm or location.

Collaborate for Impact We operate in a spirit of cooperation and consultation with other

relevant agencies in matters concerning child protection. We work

in close partnership with families, communities, and other agencies

to create a network of support that protects and promotes the

wellbeing of children.

Strive for Excellence We are committed to continuous improvement in our child

safeguarding practices, regularly reviewing our policies, procedures,

and training to ensure they reflect the highest standards.

Position Purpose
The Quality Assurance Applications Officer is responsible for supporting the Beyond Brave team to

assess, review and draft applications submitted under the National Redress Scheme to ensure

compliance with the legislative requirements of the National Redress Scheme for Institutional Child

Sexual Abuse Act 2018 and associated policies, procedures, and operational guidelines.

The role provides analysis and advice on eligibility, legislative interpretation, evidentiary requirements,

and decision-making processes relating to applications for redress. The Quality Assurance Applications

Officer supports lawful, fair, trauma-informed, and timely outcomes for applicants while maintaining

procedural integrity and confidentiality.

Primary Duties & Responsibilities
The role will have responsibility in the following areas:

Review and Drafting of Applications

Assess applications for redress against legislative criteria and Scheme policy requirements.

Support Case Managers to review and analyse evidence, records, submissions, and

supporting documentation to determine eligibility and compliance.

Identify risks, inconsistencies, or gaps in evidence and recommend appropriate actions in

consultation with the Case Managers.

Prepare written responses to Section 24 (S24) requests for additional information and prepare

reviews of decisions and revocations in consultation with Beyond Brave Case Managers and

the National Program Manager

Provide recommendations on improving applications for redress to ensure compliance with

legislation, regulations, and policy instruments relevant to the National Redress Scheme.

Ensure applications are consistent with relevant legislation and precedents.

Interpret and apply legislation, regulations, and policy instruments relevant to the National

Redress Scheme.

Provide support and guidance to the Case Managers, ensuring they have a clear

understanding of the scheme's criteria and the relevant legislative requirements. This

collaborative approach is to ensure that all responses submitted to the Scheme accurately

and authentically reflect the applicant’s story, experience, and voice.

Support to Case Managers

Provide advice and guidance to the Beyond Brave team on eligibility and legislative

interpretation.

Assist the Beyond Brave team to draft S24 letters and reviews and revocations of decisions

made by the National Redress Scheme.

Contribute to the development and continuous improvement of processes and templates.

Compliance and Risk Management

Ensure compliance with privacy, confidentiality, records management, and information

handling obligations.

Identify and escalate, operational, and reputational risks.

Maintain accurate case records and documentation in relevant case management systems.

Personal Specifications
Qualifications/Experience (Essential):

Demonstrated experience interpreting and applying legislation, regulations, and legal policy

frameworks.

Experience assessing matters and preparing written documentation or recommendations.

Strong analytical, research, and problem-solving skills.

Excellent written communication skills with high attention to detail.

Ability to manage sensitive and confidential information appropriately.

Demonstrated ability to work effectively within legislative timeframes and competing

priorities.

Ability to be able to apply a trauma informed lens to all aspects of the role.

Must have or be willing to apply for a Working with Children Check (Blue Card), and National

Police Certificate and driver’s licence.

An understanding of the issues of people impacted by child sexual assault and trauma.

An understanding of working within a mandatory reporting framework.

Qualifications/Experience (Desirable):

Experience in administrative decision-making within government or statutory schemes.

Knowledge of the National Redress Scheme for Institutional Child Sexual Abuse.

Experience or willingness to learn how to work in trauma-informed or victim-centred

environments.

Understanding of privacy legislation and information management obligations.

Experience working with vulnerable persons or sensitive subject matter.

Personal Qualities:

Fosters collaboration and teamwork

Sound reasoning and judgement

Emotional resilience and professionalism

Highly organised with a strong emphasis on time management, organisational skills, attention

to detail and record keeping

Ethical decision-making with a focus on sensitivity and empathy in dealing with traumatic

subject matter

The capacity to work enthusiastically within the parameters of the Bravehearts mission, vision

and values (Integrity, Respect, Energy, Empathy and Bravery).

Acknowledgement:

Apply Now

Refine Your Search

case manager jobs in nerang, qld

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