In-Demand Change analyst Jobs in Narre Warren Vic

Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
Supply Chain Analyst
Sage x Clare —Bayswater VIC
- $85,000 - $95,000 a year
- Full-time
- Management
- ERP systems
- Analysis skills
Quick Apply
Pricing Analyst
Specialisterne —Scoresby VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Business Analyst
Holmesglen Institute —Chadstone VIC
- $115,000 - $135,000 a year
- Full-time
- Management
- University
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
11d
Senior FP&A Analyst
Lyka —Dandenong VIC
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Parental leave
Quick Apply
13d
Functional Analyst - Supply Chain
Officeworks —Chadstone VIC
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
Oracle Fusion Analyst
Monash Health —Scoresby VIC
- Full-time
- Communication skills
- Health insurance
- Annual leave
6d
Procurement Category Manager
Country Fire Authority —Melbourne Eastern Suburbs VIC
- $127,896 - $143,834 a year
- Full-time
- Hybrid work
- Analysis skills
- Parental leave
3d
Senior Cyber Security Analyst
Bapcor —Mount Waverley VIC
- Full-time
- Azure
- Scripting
- Recruiting
- Parental leave
Quick Apply
Senior Commercial Analyst
Bapcor —Mount Waverley VIC
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Parental leave
Quick Apply
Senior Business Analyst - SuccessFactors (12 month FTC)
Kmart —Chadstone VIC
- Contract
- Employee stock purchase plan
8d
SAP Support Analyst – Supply Chain - Hybrid
DuluxGroup —Clayton VIC
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
- Parental leave
- Employee assistance program
8d
Delivery and Optimisation Manager
BlueScope —Clayton South VIC
- Full-time
- ERP systems
- Communication skills
Quick Apply
6d
IT Delivery Manager
Daimler Truck AG —Mulgrave VIC
- Full-time
12d
Senior Digital Business Analyst
Monash Health —Clayton VIC
- Full-time
- Agile
- Communication skills
4d

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Level 2 Customer Application Support Analyst - Reflect & Recover

Civica -
Ringwood VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Asset management
Salesforce
Maintenance
SQL
Analysis skills
ITIL
ServiceNow
Application support
SaaS
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Customer Application Support Analyst, you will provide advanced support for Civica’s Reflect & Recover solution, helping customers resolve more complex application issues that require deeper investigation and technical analysis.

You will manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, and keep customers informed throughout the resolution process. You will work closely with Level 3 support, product, engineering, and technical operations teams to progress defects, enhancements, and more complex technical issues.

This role suits someone who enjoys problem-solving, customer support, and working across technical teams. It also provides the opportunity to contribute to knowledge base content, improve support processes, and mentor Level 1 analysts as part of a collaborative support environment

Requirements

What you will need to be successful in this role

Experience in application support, managing complex or escalated issues.
Demonstrated understanding of asset maintenance practices within a public-sector operating environment.
Experience supporting asset maintenance management systems used by a predominantly mobile or field-based workforce.
Familiarity with, or experience supporting, State-based asset maintenance contracts and associated operational frameworks.
Knowledge of field workforce operations, maintenance scheduling, work management processes, and asset lifecycle management principles.
Strong analytical and problem-solving capability
Ability to investigate incidents and identify root causes
Experience applying configuration changes, data fixes, or workarounds
Understanding of SaaS or cloud-based applications
Ability to interpret logs, data, and system behaviour
Clear and professional communication skills
Experience managing cases and customer updates end-to-end
Familiarity with ITIL processes (incident, problem, change)
Experience collaborating with cross-functional teams, including Support, Product, Engineering, and Technical Operations.
Exposure to service management platforms such as Salesforce or ServiceNow.
Basic SQL skills for data review and analysis.
Strong documentation and knowledge-sharing discipline.
Ability to coach, mentor, and support junior team members.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

change analyst jobs in narre warren vic

Level 2 Customer Application Support Analyst - Reflect & Recover

Supply Chain Analyst

Pricing Analyst

IT Business Analyst

Senior FP&A Analyst

Functional Analyst - Supply Chain

Oracle Fusion Analyst

Procurement Category Manager

Senior Cyber Security Analyst

Senior Commercial Analyst

Senior Business Analyst - SuccessFactors (12 month FTC)

SAP Support Analyst – Supply Chain - Hybrid

Delivery and Optimisation Manager

IT Delivery Manager

Senior Digital Business Analyst

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