Title: Retail Department Leader
Location:
Chadstone, VIC, AU
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About us
At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Copy and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.
About the role
As a Retail Department Leader, you will:
Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
Partner with the store leadership team to energize and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.
When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.
About you
What you will bring:
You’ve got a proven track record in retail leadership and a passion for creating unforgettable customer experiences. You don’t just sell products; you deliver solutions that make a real difference.
Your communication skills are next-level. You build trust, spark motivation, and create genuine connections with both your team and your customers.
You’re customer first and people centric who thrives on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities.
Fast-paced environments? You thrive in them. You juggle shifting priorities with ease, always keeping your eye on what matters most, delivering a great customer experience
You’re hands-on and all-in. Whether it’s jumping on the shop floor or solving a problem behind the scenes, you’re always ready to roll up your sleeves and support your team to keep things running smoothly.
What’s in it for you?
Bring your passion, curiosity, leadership and customer-first mindset and we’ll take care of the rest. We’ll arm you with the latest product knowledge and insights into the newest trends, so you’ll always feel confident helping customers find exactly what they need; by supporting you, we support our customers to Make Bigger Things Happen!
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
