- Full-time Maximum Term positions to 29 January 2027, based onsite at our Mildura location
- 0.6 FTE (3 days) working as an Education Support Officer AND 0.4 FTE (2 days) working as an Enrolment and Engagement Officer
Preference will be given to candidates who are able to undertake both roles
Annual salary for this these positions is calculated on a pro-rata basis, comprising 0.6 FTE at $62,501 and 0.4 FTE at $79,627, plus 12% superannuation
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP
AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.
- AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.
About the position
We are seeking applications for Education Support Officer and Enrolment and Engagement Officer positions at our Mildura location. Preference will be given to candidates who are able to undertake both roles.
If successful, you will provide effective and quality customer service and administration support to internal stakeholders and current and prospective clients in the Education Support Officer Role.
You will also work collaboratively with administration staff, the Education Performance Team, the Client Acquisition Team (CAT Team), Education Managers and Hub Operations Coordinators to maximise conversions and encourage retention as follows: Maximise conversion by ensuring the proactive, timely and efficient enrolment and commencement of current and prospective clients into their chosen course of study across the Education Portfolio; and encourage retention by focusing on place-based client engagement and support activities across an Education Hub in the Enrolment and Engagement Officer role.
To be considered for these positions you will be able to demonstrate the following key selection criteria:
Education Support Officer:
- Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years' experience in an administration role
- Ability and willingness to work across multiple sites as required in the Mildura region
- Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
- Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
- High level IT skills including use of online platforms in registering and enrolling Education clients
- Proficient in Student Management Systems, MS Outlook, Word, Excel, PowerPoint and Teams
- Demonstrated experience and ability in using online platforms to support clients and client data reporting
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Experience working with student/client management systems and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data)
- Possess strong organisational and time management skills
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
Enrolment and Engagement Officer:
- Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years’ experience in an administration/client support or customer service role
- High level cross-cultural communication skills with the ability to support people with limited English skills to navigate and complete complex enrolment and administrative processes
- Highly developed customer service/engagement skills with a demonstrated capacity to engage clients in Education programs
- A capacity to generate reports from a variety of data management systems, interpret results, make recommendations and modify / change processes to address identifiable weaknesses
- Demonstrated knowledge of the enrolment processes in Education programs including SEE, Skills First, AMEP and ACFE
- High level IT skills including the ability to use online platforms in registering and enrolling Education clients and to support clients and client data reporting
- Proficient in Student/Client Management Systems, MS Outlook, Word, Excel, PowerPoint and MS Teams
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Demonstrated ability to work with student/client management systems and/or government reporting systems (ARMS, VET Online, SVTS), inputting and extracting data
- Possess strong organisational and time management skills
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
To apply for these positions please submit:
- Your current resume
- Cover letter addressing the key selection criteria outlined above
Applications for these positions will be accepted up to 6 pm on Friday, 24 July 2026, however interviews and other selection processes will commence as suitable applications are received.
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
For more information about our commitment to Diversity and Inclusion please click here.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.
