In-Demand Service desk team leader Jobs in Midland, Wa

Customer Service Officer - Home Care Help Desk
Amana Living —Perth WA
- Sales
- Customer service
- Organisational skills
- Employee assistance program
Stores Leading Hand
BTP —Perth WA
- Heavy equipment operation
- ERP systems
- Microsoft Office
Service Management Specialist
University of Sydney —Darlington WA
- From $117,133 a year
- Full-time
- Analysis skills
- University
- Communication skills
- Parental leave
4d
Receptionist
Bupa —Kelmscott WA
- Part-time
- Front desk
- Health insurance
10d
Duty Manager
TFE Hotels —Scarborough WA
- From $76,652.99 a year
- Full-time
- First Aid Certification
Admin & Finance Coordinator
West Coast Neuro —Balcatta WA
- Part-time
- Administrative experience
- Clinic
- Front desk
Lodge Manager | Outback Spirit Tours
Journey Beyond —Perth WA
- Seasonal
- Hospitality
- Management
- First Aid Certification
Quick Apply
End User Services Engineer (Intune MDM) Perth
Canon —Perth WA
- Azure
- Management
- Microsoft Office
- Work from home
yd. Assistant Store Manager - DFO Perth Airport
Retail Apparel Group —Perth Airport WA
- Full-time
- Annual leave
Assistant Branch Manager
Kennards Hire —Langford WA
- Customer service
- Supervising experience
- Leadership
- Profit sharing
- Employee discount
Front Desk Agent - Night
Marriott International, Inc —Perth WA
- Full-time
- Customer service
Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Management
- Team management
Quick Apply
HSE Advisor (Part-Time) (Australia - Maddington, WA)
Centurion – Asia Pacific Rentals and Services —Maddington WA
- Part-time
- Communication skills
HSE Advisor
Centurion Group —Perth WA
- $90,000 - $125,000 a year
- Part-time
- Communication skills
Quick Apply
Senior Consultant - Health & Government Transformation
Sia —Perth WA
- Full-time
- Microsoft Excel
Quick Apply
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply
Service Desk Engineer
Telio Management GmbH —Perth WA
- Microsoft Office
- Agile
5d
Geotechnical Engineer / Engineering Geologist
Stantec —Perth WA
- Part-time
- Business development
- Communication skills
- Work from home
- Employee assistance program
Systems Engineer
Wesfarmers —Perth WA
- Full-time
- Azure
- AWS
- Communication skills
Solutions Architect - Enterprise Service Management (Financial Services)
ServiceRocket —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
- Relocation assistance
- Health insurance

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Customer Service Officer - Home Care Help Desk

Amana Living -
Perth WA

Apply Now

Job Details

Casual

Benefits

Employee assistance program
Childcare assistance
Salary packaging

Qualifications

Sales
Customer service
Organisational skills
Communication skills
Time management

Full Job Description

Job no: 497879
Work type: Casual
Location: Perth CBD, Inner & Western Suburbs
Categories: Customer Service Officer

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Our Benefits

Competitive rates
Salary packaging benefits up to $18,550
School holidays childcare assistance
Health and wellbeing programs and more!
Ongoing training and development to keep your skills growing.
Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

THE ROLE

This roles is to support current Support at Home and CHSP clients in accessing and receiving their services in an effective way according to their cultural preferences, so providing a key point of contact in care services in way that suits their prefrerences, needs and wellbeing.

This role is offered on a Casual basis

Key responsibilities

Maintaining excellent customer service.
Allowing clients an opportunity to provide feedback on their care services.
Book ad hoc or additional care services requested by clients
Resolving or escalating customer complaints/concerns in a timely manner.
Triaging calls to respective departments or service managers
Uploading client notes into systems for documentation for care managers.
Conduct yourself in a professional manner at all times, ensuring a workplace free from discrimination and harassment.
Resolving or escalating customer complaints/concerns in a timely manner.
Cover other roles in Customer Service, as directed by the CS Team Leader.
To take responsibility for a safe working environment in order to prevent injury to self, fellow staff members and others.
Comply with Amana Living Policies and Procedures as set out in Amana Living Policy Manuals and the Charter of Residents’ Rights and Responsibilities.

Competencies & Behaviours

Effective time management and problem-solving skills
Sensitivity to issues of confidentiality, gender, cultural diversity, disability and age in dealing with a wide variety of client groups
Effective planning and organising skills
Well-developed written and verbal communication skills
Able to manage emotional or distressed customers in a supportive manner

Essential Criteria

Demonstrated customer service experience
Knowledge of the Aged Care industry and/or Home Care Common Standards (desirable)
Successful sales experience would be advantageous (desirable)
Ability to obtain a National Police Clearance (within 6-months validity)
Successful completion of pre-employment health form and reference checks
Evidence current Flu vaccination

HOW TO APPLY

If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: 04 May 2026 W. Australia Standard Time
Applications close:
Position Description

Apply Now

Refine Your Search

service desk team leader jobs in midland, wa

Customer Service Officer - Home Care Help Desk

Stores Leading Hand

Service Management Specialist

Receptionist

Duty Manager

Admin & Finance Coordinator

Lodge Manager | Outback Spirit Tours

End User Services Engineer (Intune MDM) Perth

yd. Assistant Store Manager - DFO Perth Airport

Assistant Branch Manager

Front Desk Agent - Night

Service Team Lead / Manager

HSE Advisor (Part-Time) (Australia - Maddington, WA)

HSE Advisor

Senior Consultant - Health & Government Transformation

Manager - Health & Business Transformation

Service Desk Engineer

Geotechnical Engineer / Engineering Geologist

Systems Engineer

Solutions Architect - Enterprise Service Management (Financial Services)

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