In-Demand Call centre Jobs in Melbourne Western Suburbs Vic

Customer Service Specialist - Call Centre
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
Customer Service Representative (Expression of Interest for 2026)
Contour Education —Point Cook VIC
- $30 an hour
- Part-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Contact Centre Consultant - Melbourne Weployee
Weploy —Melbourne VIC
- $34.48 an hour
- Urgently hiring
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
- Customer service
- Computer skills
- Leadership
- Wellness program
- Fuel discount
Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Wellness program
- Employee discount
5d
Customer Service Representative
Foundever —Melbourne VIC
- Full-time
- Remote
- Customer service
- Computer skills
- Financial services
NDIS Support Coordinator
Sunshine Mentoring Services —Melbourne VIC
- $55 - $75 an hour
- Part-time
- Bilingual
- Customer service
- Microsoft Office
Quick Apply
14d
Service Support Officer - Inbound
Rinnai Australia —Melbourne VIC
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Health insurance
8d
Customer Experience Consultant
Cushman & Wakefield —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
Quick Apply
Customer Service Specialist
DSV —Melbourne VIC
- Full-time
- Customer service
- Communication skills
9d
Customer Service Consultant
NHP —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Sales & Customer Service Support - 3 days
Office Fruit Group —Altona North VIC
- $30,000 - $40,000 a year
- Sales
- Customer service
- Salesforce
- Free food
Quick Apply
Contact Centre Officer
SS&C Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
12d
Customer Support Consultant - Guarding Services
Probe CX —Essendon Fields VIC
- Part-time
Outbound Telesales Advisor
NRG7 —Melbourne VIC
- $1,000 - $2,000 a week
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Contact Centre Manager | Consumer Service Centre
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Work from home
Customer Service Representative
Ridley Corporation —Melbourne VIC
- Full-time
- CRM software
- Customer service
- ERP systems
Quick Apply
14d

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Customer Service Specialist - Call Centre

MyIntegra -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

CRM software
Customer service
Call centre
Salesforce
Communication skills
Time management

Full Job Description

Job Description

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
Build trust and rapport with customers through open, compassionate communication.
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you’ll bring:

Experience as a customer service agent in a call centre, with active listening and call flow control.
Strong problem-solving skills and ability to build empathy and rapport.
Excellent verbal and written communication skills.
High attention to detail and focus on quality in documentation and interactions.
Time management skills in a fast-paced environment.
Ability to work independently and collaboratively.
Adaptability to change and willingness to take initiative and ask for guidance.
Familiarity with CRM systems like Salesforce and templated/scripted communications.
Understanding of NDIS and Code of Conduct requirements (Desirable)

About Us

MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

What We Offer

Flexible hybrid work model (split between home and office).
Supportive, inclusive, and friendly team culture.
Opportunity to make a meaningful impact in the lives of people with disability.
Ongoing training, career development, and progression opportunities.
Access to a comprehensive Employee Assistance Program.
Discounts with major retailers and corporate health insurance rates.

Application Process

Apply with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

call centre jobs in melbourne western suburbs vic

Customer Service Specialist - Call Centre

Customer Service Representative (Expression of Interest for 2026)

Contact Centre Consultant - Melbourne Weployee

Customer Service Representative

Customer Service Agent

Customer Service Representative

NDIS Support Coordinator

Service Support Officer - Inbound

Customer Experience Consultant

Customer Service Specialist

Customer Service Consultant

Customer Service Officer

Sales & Customer Service Support - 3 days

Contact Centre Officer

Inbound Superannuation Consultant

Customer Support Consultant - Guarding Services

Outbound Telesales Advisor

Service Desk Analyst

Contact Centre Manager | Consumer Service Centre

Customer Service Representative

I want to receive the latest job alert for call centre in melbourne western suburbs vic

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