In-Demand work from home chat support customer service Jobs in melbourne vic

Customer Service Specialist - Call Centre
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
Customer Solutions Advisor - Part time - Melbourne Airport
Vodafone —Melbourne VIC
- Part-time
- Parental leave
9d
Customer Solutions Advisor - Part time - Broadmeadows
Vodafone —Broadmeadows VIC
- Part-time
- Parental leave
7d
Customer Solutions Advisor - Part time - Cheltenham
Vodafone —Cheltenham VIC
- Part-time
- Parental leave
5d
Customer Service Officer
Bunnings —Laverton North VIC
- Café
- Parental leave
9d
Customer Service Team Member
Bunnings —Port Melbourne VIC
- Part-time
- Café
- Parental leave
7d
Customer Success Coordinator
Xplor —Melbourne VIC
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- AI
- Parental leave
Quick Apply
Customer Solutions Advisor - Full time - Cheltenham
Vodafone —Cheltenham VIC
- Full-time
- On-the-job training
- Parental leave
5d
Support Worker - Community - South Melbourne
Claro Disability Services —South Melbourne VIC
- Day shift
- Referral program
Customer Service Team Member - Timberyard
Bunnings —Canterbury VIC
- Part-time
- Café
- Parental leave
6d
Home Care Attendant - Ringwood
Prestige Inhome Care —Ringwood VIC
- From $36.39 an hour
- Call employer
- First Aid Certification
- Cleaning
- Employee assistance program
Customer Service Team Member - Cafe
Bunnings —Port Melbourne VIC
- Part-time
- Hospitality
- Restaurant experience
- Café
- Parental leave
7d
Home Care Attendant
Prestige Inhome Care —Balwyn VIC
- From $36.39 an hour
- Call employer
- First Aid Certification
- Cleaning
- Employee assistance program
Client Services Consultant - SMA & Superannuation
Praemium Limited —Melbourne VIC
- Full-time
- Hybrid work
- Employee assistance program
Quick Apply
14d
Customer Experience Representative - 12 Month Contract
Axsys —Melbourne VIC
- Contract
- AI
- Communication skills
- Parental leave
Op Shop Supervisor
Uniting Vic.Tas —Keilor Park VIC
- $28.12 an hour
- Weekend availability
- Merchandising
- Cash handling
Customer Experience Representative - 12 Month Contract
MYOB —Melbourne VIC
- Contract
- Hybrid work
- AI
- Communication skills
- Parental leave
Stores Sales Assistant
DuluxGroup —Footscray VIC
- Part-time
- Parental leave
- Employee assistance program
MCC Consultant
RACV —Melbourne VIC
- Weekend availability
- Hybrid work
- Sales
- Customer service
- AI
- Work from home
Trade Specialist
Bunnings —Hoppers Crossing VIC
- Full-time
- Sales
- Customer service
- Administrative experience
- Parental leave

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Customer Service Specialist - Call Centre

MyIntegra -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

CRM software
Customer service
Call centre
Salesforce
Communication skills
Time management

Full Job Description

Job Description

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
Build trust and rapport with customers through open, compassionate communication.
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you’ll bring:

Experience as a customer service agent in a call centre, with active listening and call flow control.
Strong problem-solving skills and ability to build empathy and rapport.
Excellent verbal and written communication skills.
High attention to detail and focus on quality in documentation and interactions.
Time management skills in a fast-paced environment.
Ability to work independently and collaboratively.
Adaptability to change and willingness to take initiative and ask for guidance.
Familiarity with CRM systems like Salesforce and templated/scripted communications.
Understanding of NDIS and Code of Conduct requirements (Desirable)

About Us

MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

What We Offer

Flexible hybrid work model (split between home and office).
Supportive, inclusive, and friendly team culture.
Opportunity to make a meaningful impact in the lives of people with disability.
Ongoing training, career development, and progression opportunities.
Access to a comprehensive Employee Assistance Program.
Discounts with major retailers and corporate health insurance rates.

Application Process

Apply with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

work from home chat support customer service jobs in melbourne vic

Customer Service Specialist - Call Centre

Customer Solutions Advisor - Part time - Melbourne Airport

Customer Solutions Advisor - Part time - Broadmeadows

Customer Solutions Advisor - Part time - Cheltenham

Customer Service Officer

Customer Service Team Member

Customer Success Coordinator

Customer Solutions Advisor - Full time - Cheltenham

Support Worker - Community - South Melbourne

Customer Service Team Member - Timberyard

Home Care Attendant - Ringwood

Customer Service Team Member - Cafe

Home Care Attendant

Client Services Consultant - SMA & Superannuation

Customer Experience Representative - 12 Month Contract

Op Shop Supervisor

Customer Experience Representative - 12 Month Contract

Stores Sales Assistant

MCC Consultant

Trade Specialist

I want to receive the latest job alert for work from home chat support customer service in melbourne vic

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