In-Demand Volunteer work carer Jobs in Melbourne Vic

Complaints Officer
Link Group —Docklands VIC
- Management
- Analysis skills
- Organisational skills
- Parental leave
- Employee assistance program
Suspicious Matter Reporting Analyst
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Professional Support – Education Services.
NextSense —Blackburn VIC
- Up to $92,390 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Parental leave
Underwriting Administrator
Link Group —Docklands VIC
- Microsoft Word
- Microsoft Excel
- Management
- Parental leave
- Employee assistance program
Client Service Adviser
Victorian Managed Insurance Authority —Melbourne VIC
- Up to $126,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Financial services
- Parental leave
- Employee assistance program
5d
Key Accounts Coordinator
Link Group —Docklands VIC
- Management
- Parental leave
- Employee assistance program
Delivery Performance & Initiatives Lead
Link Group —Docklands VIC
- Hybrid work
- PMP
- DevOps
- Analysis skills
- Parental leave
- Employee assistance program
Lending Enquiries Consultant
Bank Australia —Collingwood VIC
- Full-time
- Communication skills
- Parental leave
- Gym membership
Team Leader, Link Advice
Link Group —Docklands VIC
- Management
- Financial services
- Leadership
- Parental leave
- Employee assistance program
Policy & Advisory Officer, Prevention, Policy & Inclusion / Lived Experience Strategy & Policy
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Research
- Recruiting
- Leadership
1d
NDIS Navigator
Government schools —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
- Kitchen experience
1d
Operational Integrity Analyst
Link Group —Docklands VIC
- SQL
- Financial services
- Communication skills
- Parental leave
- Employee assistance program
8d
System Superuser | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Disability insurance
- Parental leave
Financial Adviser
Link Group —Docklands VIC
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Quality Control Specialist
Link Group —Docklands VIC
- Microsoft Office
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
12h
Team Leader, Complaints
Link Group —Docklands VIC
- Management
- Leadership
- Parental leave
- Employee assistance program
5d
Case Manager Relationships
Link Group —Docklands VIC
- Hybrid work
- Analysis skills
- Case management
- Organisational skills
- Parental leave
- Employee assistance program
Experience Designer I
Electronic Arts —Melbourne VIC
- Temporary
- Communication skills
- Health insurance
- Annual leave
1d
Compensation & Benefits Expert | Flexible MEL/SYD/BNE Location
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Disability insurance
- Parental leave

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volunteer work carer jobs near melbourne vic

Complaints Officer

Link Group -
Docklands VIC

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Job Details

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Salary packaging

Qualifications

Management
Analysis skills
Organisational skills
Scalability
Communication skills

Full Job Description

Bring your expertise to an industry with purpose, scale and global impact.

At MUFG Pension & Market Services, your skills in customer resolutions and complaints management translate directly into meaningful work supporting millions of Australians. As part of the largest business within a global financial institution, you’ll enter the superannuation sector with strong development pathways, complex client partnerships, and a culture that celebrates diverse perspectives.

About the role

As a Complaints Specialist, you’ll take ownership of complaints end‑to‑end, delivering fair, timely and solution‑focused outcomes. You’ll engage with a broad range of stakeholders and navigate complex issues, ensuring every interaction reflects professionalism, empathy and strong resolution capability.

This is a great opportunity for someone with complaints experience outside of superannuation who brings resilience, excellent communication skills, and a strong focus on first contact resolution.

What you’ll be doing

Manage complaints from initial receipt through to resolution, ensuring timely, fair and compliant outcomes
Deliver a high level of first contact resolution , resolving issues efficiently wherever possible
Communicate professionally with members, employers and internal stakeholders to manage expectations and drive outcomes
Investigate complaints by analysing policies, products and procedures to determine appropriate actions
Draft clear, accurate and customer‑focused written responses to complaints
Identify and escalate high‑risk or sensitive matters, ensuring appropriate handling and governance
Conduct root cause analysis to identify trends and recommend improvements to reduce repeat complaints

What you’ll bring

Proven experience working in complaints, customer resolutions or a similar environment
Strong written and verbal communication skills, with the ability to handle difficult conversations confidently
Demonstrated resilience and ability to manage complex or sensitive customer situations
A solutions‑focused mindset, with strong analytical and problem‑solving capability
Ability to deliver first contact resolution and manage competing priorities effectively
High attention to detail and strong organisational skills
Comfortable working in a regulated, compliance‑focused environment

Some of our Employment Benefits

Flexible Working – hybrid model enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

Apply Now

Refine Your Search

volunteer work carer jobs in melbourne vic

Complaints Officer

Suspicious Matter Reporting Analyst

Insurance & Claims Consultant

Professional Support – Education Services.

Underwriting Administrator

Client Service Adviser

Key Accounts Coordinator

Delivery Performance & Initiatives Lead

Lending Enquiries Consultant

Team Leader, Link Advice

Policy & Advisory Officer, Prevention, Policy & Inclusion / Lived Experience Strategy & Policy

NDIS Navigator

Operational Integrity Analyst

System Superuser | Truganina VIC

Financial Adviser

Quality Control Specialist

Team Leader, Complaints

Case Manager Relationships

Experience Designer I

Compensation & Benefits Expert | Flexible MEL/SYD/BNE Location

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