At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary
Epiq is seeking a client-focused Technical Account Manager to act as a trusted advisor to our Cloud Managed Services clients. This role is responsible for building strategic client relationships, driving customer success, and managing technical support to a select group of clients.
The successful candidate will bring experience from eDiscovery, legal technology, information governance, litigation support, or a related field, combined with strong stakeholder management and consultative relationship-building skills. Whilst a background working with industry-leading platforms such as Relativity, Nuix, Azure, AWS, Reveal, Microsoft Purview, or similar technologies is highly desirable, this role is focused on strategic guidance, solution adoption, client engagement, and business outcomes rather than day-to-day platform administration.
Essential Responsibilities
Client Relationship Management
- Develop and maintain trusted advisor relationships with key client stakeholders.
- Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.
- Understand client objectives and business drivers to identify opportunities for continuous improvement and long-term partnership growth.
- Lead regular client reviews and provide strategic recommendations aligned to business goals.
Strategic & Technical Consultation
- Provide consultative guidance on eDiscovery, legal technology, information governance, and data management best practices.
- Translate technical concepts into practical business solutions for both technical and non-technical audiences.
- Collaborate with internal delivery, product, engineering, and operational teams to support successful client outcomes.
- Assist clients in maximising adoption and value from Epiq's technology solutions and services.
Stakeholder Management
- Build strong working relationships across legal, compliance, information governance, cybersecurity, data, and IT teams.
- Partner with law firms, corporate legal departments, and business leaders to understand evolving requirements and challenges.
- Facilitate effective communication between stakeholders and technical delivery teams.
Service Delivery & Customer Success
- Monitor account health, customer satisfaction, and service performance.
- Coordinate the resolution of escalated technical and service-related issues.
- Support quality assurance, testing, and continuous service improvement initiatives.
- Identify opportunities to expand and optimise client use of Epiq's solutions.
Qualifications & Experience
Education
Bachelor's degree or equivalent professional experience in Information Technology, Legal Technology, Business, Information Governance, or a related field.
Experience
- Experience within Technical Account Management, Customer Success, Professional Services, eDiscovery, Litigation Support, Legal Technology, or Information Governance.
- Experience working with corporate legal departments, law firms, compliance functions, or professional services organisations.
- Demonstrated success managing complex client relationships and multiple stakeholder groups.
- Experience supporting clients within highly regulated industries.
- Strong understanding of consultative client engagement and solution-based relationship management.
Preferred Technical Knowledge
- Familiarity with eDiscovery and legal technology platforms such as Relativity, Nuix, Everlaw, Reveal, DISCO, Brainspace, Microsoft Purview, or similar solutions.
- Understanding of the Electronic Discovery Reference Model (EDRM) and associated legal technology workflows.
- Awareness of cloud technologies and SaaS environments, including Microsoft Azure and AWS.
- Knowledge of information governance, compliance, data privacy, and regulatory considerations.
Skills & Competencies
- Strategic relationship management
- Stakeholder engagement and influencing skills
- Consultative problem solving
- Client service and customer success
- Commercial awareness
- Communication and presentation skills
- Project coordination and organisation
- Analytical thinking and decision making
- Collaboration and teamwork
Preferred Certifications
- Microsoft Azure Fundamentals (AZ-900)
- AWS Certified Cloud Practitioner
- Certified E-Discovery Specialist (CEDS)
- Relativity certifications
- Technical Account Management or Customer Success certifications
The Compensation range for this role is $130,000 AUD up to $150,000 AUD annually and may be eligible for an annual bonus. This will be based on your background and skills alignment with the role.
Must be authorised to work in Australia for any employer.
#LI-JM1 #LI-Remote
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
