Work options: Hybrid
About Us
We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs
But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.
Your Team
We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.
Your Role
There is no typical working week at Flybuys. But here are some of the things you will be working on, day-to-day;
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Develop and maintain the strategy for each Flybuys program partner aligned to the Flybuys corporate plan and partner commercial objectives.
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Define strategic priorities, trade-offs and sequencing across short, medium and long term horizons.
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Refresh partner strategies based on performance outcomes, market dynamics and partner priorities
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Lead the Partner pillar of the Flybuys corporate plan, ensuring coherence across partners and consistency with enterprise priorities.
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Develop the communications material using strong data support to frame the narrative to influence partner outcomes.
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Identify cross‑partner opportunities that scale coalition value (e.g. shared mechanics, platforms, or propositions).
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Surface strategic risks and dependencies relating to partners to ELT.
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Define and evolve commercial constructs (e.g. funding models, incentives, qualification mechanics) in partnership with Finance and Partner Success.
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Define partner‑level success measures aligned to strategy (member engagement, qualification efficiency, redemption behaviour, partner ROI).
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Partner with Data & Insights to interpret performance, diagnose issues, and refine strategic direction.
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Lead strategic discussions with partners in a collaborative, future‑focused manner.
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Influence internal teams to align behind partner strategies and agreed priorities.
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Prepare high‑impact materials for ELT, CEO, and Board discussions relating to partner strategy.
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Bring forward new strategic ideas, propositions, or business models that unlock incremental value.
Your Experience
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Tertiary Qualifications – ideally Business, Commerce, Law or equivalent business experience (MBA advantageous, but not essential).
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5-7 years’ experience in a similar role, ideally within a top tier management consulting firm.
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3-5 years’ experience in external relationship management, with a track record of being able to influence outcomes.
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A proven track record in leading strategic engagements, projects and managing and influencing multi-disciplinary project teams.
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The ability to synthesize complex results and scenarios and communicate in a simple, but effective manner.
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Demonstrated people management and leadership experience.
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Budget management, with understanding of P&L and business reporting.
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Experience working with Partners to co-design business solutions to drive customer engagement
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Strong experience managing suppliers at all levels.
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Experience of insight tools and services, using data to drive business outcomes.
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A strategic thinking mindset, highly analytical in identifying problems to solve / opportunities to grow
- A natural passion for working as a team, but also the ability to work autonomously and own outcomes
Your Benefits!
We offer our valued team members a stack of exclusive benefits! To name a few...
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Flybuysflex | work from anywhere, measured on outcomes
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Two well-being days per year!
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Volunteer leave
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Ongoing learning & development programs and opportunities
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My Coles and Wesfarmers team member discount card
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Be Well Programs – Mind/Body/Soul
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Quarterly All Team events
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Hybrid social events
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New starter kit merchandise
Be You, With Us. Apply today!
We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.
It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.
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