In-Demand Retention team specialist Jobs in Melbourne Vic

Intake Specialist
Victoria Legal Aid —Melbourne VIC
- $81,081 - $96,976 a year
- Full-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
3d
Team Leader, HR Assist
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Customer service
- Databases
- Administrative experience
Business Leader (Fixed Term Contract) - FCBT - Melbourne, VIC
Flight Centre Business Travel (FCBT) —Melbourne VIC
- $80,000 - $110,000 a year
- Full-time
- Business
- Leadership
- Communication skills
- Health insurance
- Parental leave
2d
Area Manager - Early Learning - Hybrid
YMCA Children's Programs —Box Hill VIC
- Up to $126,389 a year
- Full-time
- Hybrid work
- First Aid Certification
- Work from home
Ecommerce Specialist
Jivaro —Melbourne VIC
- $85,000 a year
- Full-time
- Hybrid work
- Merchandising
11d
Networking Sales Specialist
NTT Ltd —Melbourne VIC
- Full-time
- Management
- Sales
- Bachelor's degree
16h
Networking Sales Specialist
NTT DATA —Melbourne VIC
- Full-time
- Management
- Sales
- Bachelor's degree
17h
Marketing and Event Specialist
Fancy Hank's | Good Heavens | Springrock —Melbourne VIC
- $80,000 a year
- Full-time
- Sales
- Research
- Bachelor's degree
Quick Apply
Business Consultant - Onboarding and Delivery
RecordPoint —Melbourne VIC
- $125,000 - $160,000 a year
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
Quick Apply
10d
Intake Officer
Victoria Legal Aid —Melbourne VIC
- $66,772 - $81,080 a year
- Full-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
3d
Customer Success Director
Genesys —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CRM Specialist
Melbourne Racing Club —Caulfield VIC
- Full-time
- CRM software
- Marketing
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
9d
Creative Video Editor & Photo Editing Specialist
SoudCoh —Melbourne VIC
- $55,000 - $65,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Professional development assistance
Quick Apply
10h
Product Operations Specialist
FeverUp —Melbourne VIC
- Spanish
- Microsoft Office
- SQL
- Health insurance
Quick Apply
Client Success Specialist
Foundr Magazine —South Yarra VIC
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
Quick Apply
Koorie Engagement Support Officer (KESO) - Mallee Area, NWVR (20009028)
Government schools —Melbourne Northern Suburbs VIC
- Full-time
- Communication skills
11d
Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract
Tesla —Cremorne VIC
- Full-time
Senior Specialist - Logistics
On AG —Melbourne VIC
- Management
- ERP systems
- Budgeting
7d
Business Development Specialist - Education
Officeworks —Chadstone VIC
- Sales
- Communication skills
- Negotiation
- Employee assistance program
Commissions & Targets Manager
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
- Parental leave
Quick Apply

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retention team specialist jobs near melbourne vic

Intake Specialist

Victoria Legal Aid -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,081 - $96,976 a year
3 days ago

Benefits

Commuter assistance
Work from home
Employee assistance program
Salary packaging

Qualifications

Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $81,081 - $96,976

Grade: WVR 3.1

Occupation: Customer service

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/VLA/LPCJLH/1929812

Legal Help, we positively impact the Victorian community by providing an easy entry point to the Justice sector. Our Intake Specialists provide information on a wide range of legal and related matters and referrals to other legal services to provide the best possible outcomes for our clients.

Full time maximum term position up to 12 months (part time applications considered)
Salary range: $81,081 - $96,976 plus super plus salary packaging
Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role
Legal Help has an exciting new opportunity to join our growing Client Intake and Information team as Intake Specialist. We are seeking highly motivated individuals to help us in providing responsive, high-quality assistance to our clients either via phone, webchat or in person.

The role involves providing a welcoming entry point to Legal Help, and through using your client service skills, considerately diagnosing legal issues to provide the service they need. You will provide information on a wide range of legal matters and refer clients to qualified lawyers for legal advice, or to other non-legal services depending on their situation. You will also contribute to continuously improving our ways of working as our service model evolves.

It is important to note that this role involves supporting clients with varied lived experiences, some of whom may be facing distressing or high-risk situations. The role requires strong emotional resilience, the ability to maintain composure in challenging interactions, and the capacity to deliver clear, empathetic guidance using trauma-aware communication principles.

Our team strongly values diversity. Whether you are currently undertaking legal studies, have worked in complex helplines and service delivery or have had a long career in the legal sector, this is a great opportunity to be part of a unique team that provides vital support to our community.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will:

Have strong interpersonal skills and an ability to build rapport.
Communicate effectively with clients to sensitively identify legal matters, assess and address their needs and provide a positive experience.
Thrive working as a team and collaborating to deal with challenges and solve problems.
Be courageous and resilient.
Understand the key challenges faced by vulnerable people and groups in accessing legal services.
Have knowledge of legal, community and welfare organisations and understand referral practice.
Be able to work autonomously under limited supervision and balance priorities.

It will also be highly regarded if you have:

Prior experience in high-volume service delivery.
Prior experience working as a Registrar, Paralegal or Legal Assistant.
Volunteered/worked at community legal centres.
Are proficient in another language.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

A focus on work-life balance, including flexible working arrangem ents
Hybrid work from home & office model
Generous leave benefits, including:
- Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
- Paid gender affirmation leave
- Five days both paid reproductive and fertility leave per calendar year
Annual 3% salary increase each December plus performance-related salary incentives
Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
Discounted annual Myki public transport passes
Individual learning and professional development opportunities, tailored to your role and career goals
Free annual flu vaccinations
Access to gym and end-of-trip facilities at our CBD office
Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

How to apply
To be considered for this role, please submit your current resume and a short cover letter outlining:

What attracts you to this role and what you enjoy most about helping people
How you have used your interpersonal skills to build rapport with a client to assess and solve their problem
Sound verbal and written communication with ability to clearly articulate information and confirm understanding

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Lauren Rolfo, Recruitment and Retention Consultant at [email protected].

No agency applications will be accepted.

Applications close by 11.59pm on Tuesday 23 June 2026.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Applications close Tuesday 23 June 2026 at 11.59pm

Posted

9 June 2026

Apply Now

Refine Your Search

retention team specialist jobs in melbourne vic

Intake Specialist

Team Leader, HR Assist

Business Leader (Fixed Term Contract) - FCBT - Melbourne, VIC

Area Manager - Early Learning - Hybrid

Ecommerce Specialist

Networking Sales Specialist

Networking Sales Specialist

Marketing and Event Specialist

Business Consultant - Onboarding and Delivery

Intake Officer

Customer Success Director

CRM Specialist

Creative Video Editor & Photo Editing Specialist

Product Operations Specialist

Client Success Specialist

Koorie Engagement Support Officer (KESO) - Mallee Area, NWVR (20009028)

Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract

Senior Specialist - Logistics

Business Development Specialist - Education

Commissions & Targets Manager

I want to receive the latest job alert for retention team specialist in melbourne vic

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