Digital QA Analyst
Australian Unity - Melbourne
About us
Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.
For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.
The Opportunity
The Test Analyst will work as part of a wider cross-functional team to plan, develop, execute and report on testing for a large and complex program of work and will have oversight and accountability for both technical and non-technical testing across corporate website, microsites, mobile apps, vendor portals, and external forms solutions.
A key part of this role is working collaboratively with a wide range of stakeholders from technical and business through to creative; to review and understand requirements and scope of solutions and deliver outstanding work whilst maintaining the customer vision and meeting deadlines. The Test Analyst will also assist in identifying product and process weaknesses, and solutions, in an environment of continual improvement.
The Test Analyst will be responsible for working closely with the development team to formulate estimates, plans and acceptance criteria, and will contribute to building team capability by training and coaching team members and stakeholders in testing methodology and protocols.
Key Responsibilities
Test plans, frameworks and environments
- Define, develop and communicate the test strategy and plan for the team and digital at Australian Unity, including both manual and automated testing (automated testing designed to increase the frequency and efficiency of testing in the development cycle).
- Develop QA methodologies, test phases and planned execution cycles, including breakpoints, cross-browser and device compatibility assessments.
Execute test framework
- Plan, manage, execute and report on end to end testing - both technical & business; including functional, exploratory, performance, regression and acceptance testing.
- Development and execution of both manual and automated test scripts using Cypress, Selenium, AppliTools, and RestAPI.
- Development of automated test scripts in C# or Java scripting languages.
Customer Obsession
- Familiarisation with UI/UX best practices, breakpoints, and picking up defects affecting customer experience.
- Listen, learn, and respond to customer and employee feedback
- Drive a genuine, customer-centric culture through sustained customer commitment
This is a 12 month Fixed Term Contract
Applications Close: July 23rd, 2026
The Ideal Profile
The ideal QA Analyst brings a strong customer-first mindset and proven hands-on experience across digital testing frameworks, ensuring high-quality, reliable user experiences. They are a pragmatic problem solver with a keen eye for detail, balancing technical capability across testing, documentation and deployment with strict adherence to governance and standards. Passionate about simple, elegant solutions, they thrive in fast-paced environments and collaborate effectively with stakeholders, leveraging strong communication and time management skills to deliver consistent, high-impact outcomes.
You will bring:
- Bachelor’s degree in computer science, Information Technology or a related field, with 5+ years' experience in software testing and quality assurance within enterprise environments.
- Strong experience designing and maintaining automated testing frameworks using tools such as Cypress, Selenium, WebDriverIO or similar.
- Proven expertise in functional, integration, system, UAT, regression and end-to-end testing across complex digital applications.
- Experience with front-end, cross-browser, cross-device and responsive testing using platforms such as BrowserStack.
- Strong knowledge of visual regression testing using Applitools or equivalent tools.
- Solid understanding of SDLC, STLC, Agile and DevOps practices, including CI/CD pipelines and release management using tools such as TeamCity.
- Hands-on experience with API testing using Postman, ReadyAPI or similar tools.
- Experience developing automation scripts using C#, Java or comparable programming languages.
- Experience conducting accessibility testing, including WCAG 2.0/2.1 AA compliance.
- Exposure to enterprise CMS and CRM platforms , like Sitecore and Salesforce.
- Ability to analyse business and technical requirements and develop effective test scenarios, cases and acceptance criteria.
- Experience using test management and collaboration tools such as JIRA and Zephyr.
- Strong communication, stakeholder management and collaboration skills.
- Highly desirable: Experience in the Private Health Insurance industry or knowledge of health insurance products and customer journeys.
Why Join Us?
At Australian Unity, we provide a supportive, flexible and purpose‑driven environment where you can make a meaningful impact.
You will enjoy:
- Competitive salary + bonus program
- Additional wellbeing and community leave days
- 14‑week paid parental leave (equal for all parents)
- Hybrid working model
- Employee Assistance Program
- Flare / Maxxia Rewards – discounted retail, travel, entertainment
- Discounts on Australian Unity products including Health, General Insurance and more
- Access to LinkedIn Learning and professional development programs
If you’re looking to step into a leadership role where you can make a meaningful impact across a purpose‑driven organisation, we’d love to hear from you. Apply now and join us in shaping better outcomes for our members and community.
For further benefits visit: https://www.australianunity.com.au/careers/culture
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
