In-Demand Platform support advisor Jobs in Melbourne Vic

Platform Support Advisor (Naarm, 1-Year FTC)
Resident Advisor —Melbourne VIC
- $60,000 - $63,000 a year
- Temporary
- Hybrid work
- Customer service
- Organisational skills
- Annual leave
Quick Apply
8d
Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
6d
Student Enrolment Advisor (5-6 month contract)
Quacquarelli Symonds —Melbourne VIC
- Overtime
- Customer service
- Data entry
- AI
7d
Expressions of Interest - Melbourne Management Roles
Sephora —Melbourne VIC
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Senior Advisor, Accessibility & Inclusion
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Communication skills
4d
Customer Success Consultant
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Parental leave
- Employee assistance program
Quick Apply
13d
Project & Program Advisor
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
2d
Strategic Advisor
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
7d
Talent & People Advisor
EnerSys Australia Pty Ltd —Campbellfield VIC
- $78,300 - $140,900 a year
- Full-time
- Office
- Psychology
- Recruiting
Quick Apply
7d
HR Advisor
Justrite Safety Group —Thomastown VIC
- Remote
- Data analysis skills
- Bachelor's degree
- Recruiting
- Opportunities for advancement
Quick Apply
Senior People Insights Advisor
CSIRO —Melbourne VIC
- $118,000 - $127,000 a year
- Full-time
- SQL
- Analysis skills
- No degree
9d
Talent Acquisition Partner
WISE Employment —Melbourne VIC
- Full-time
- Recruiting
- Computer skills
- Communication skills
Recruitment Advisor
MacKillop Family Services —South Melbourne VIC
- Full-time
- Management
- Recruiting
- Organisational skills
- Employee assistance program
- Gym membership
7d
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home
Advisor-Public Transport Programs
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
4d
Advisor - Infrastructure Advisory Services
Bureau Veritas —Melbourne VIC
- Full-time
- Laboratory
- Engineering
- Analysis skills
- Employee assistance program
- Employee discount
Advisor, People & Capability
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Psychology
- Annual leave
- Employee assistance program
7d
Principal Customer Success Consultant
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Policy Lead (Senior Policy / Projects Advisor)
Victoria Police —Melbourne City Centre VIC
- Full-time
- Communication skills
8d
Project Manager - Client Onboarding
Acquire Intelligence —Melbourne VIC
- Full-time
- CRM software
- PMP
- Salesforce

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Platform Support Advisor (Naarm, 1-Year FTC)

Resident Advisor -
Melbourne VIC

Quick Apply

Job Details

Temporary
$60,000 - $63,000 a year
8 days ago

Benefits

Annual leave
Paid volunteer leave

Qualifications

Customer service
Japanese
Organisational skills

Full Job Description

Description

About RA

Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 7 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 20 years.

Purpose of the role

Following RA’s soft launch in Japan, we’re looking forward to offering our full list of services to the Japanese electronic music community soon. This entry-level position, based in Naarm, Australia, will support our Support team across the Oceania region and Japan, helping to maintain RA’s industry-leading service levels.

Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration across both markets.

Key responsibilities

Deal with customer ticketing queries and resolve potential ticket issues.
Assist promoters with event and payment-related queries.
Support the general upkeep of RA’s ticketing admin system.
Identify and highlight potential fraudulent transactions using fraud detection software.
Support local Partnerships Managers with ad hoc tasks.
Approve and maintain artist, label and venue pages.
Respond to artist and label-related queries.
Handle customer disputes and chargebacks.
Oversee local festival door logistics.
Assist with local language translations where appropriate.
Work closely with colleagues across the Oceania and Japan markets to ensure a consistent and high-quality support experience.

We’re looking for

Fluency in written and spoken Japanese and English.
A track record of effective communication.
A passion for and understanding of electronic music culture.
Alignment with RA’s values.
Previous experience in client/customer service or the ticketing industry is highly desirable.
Strong organisational skills and the ability to manage multiple queries and tasks effectively.
A proactive approach, with the ability to work independently while collaborating effectively with a global team.
Must be based in Naarm, Australia.
Willingness to travel to the UK for training.

What we offer you

Generous annual leave policies aimed at promoting work-life balance.
Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.
Matching pension schemes and/or 401k.
Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted ClassPass memberships and custom-fitted earplugs.
Company-led social events, team lunches, and discounts on RA merch.
Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
Regular company-wide Q&As with senior leadership, along with ongoing virtual educational training sessions for all staff.
A transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).

More about RA

As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Content Network (GCN) and international teams help us establish connections with hyper-niche local scenes.

We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards.

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.

Our values

Electronic music is art.
We celebrate the progressive values that underpin electronic music.
We advocate for a more inclusive and equitable electronic music community.
We honour the past, present and future of electronic music.
We use innovation to empower the community.
We choose honesty over gain and purpose over profit.
We're always front left.

This role is a full-time, fixed-term position based in Naarm, Australia. The annual salary range for this role is AUD 60,000–63,000. If you have questions about the role, please contact [email protected].

This listing will be open for a minimum of two weeks from 24th August. Please be sure to add [email protected] to your contacts and check your junk/spam folder for emails from us.

Quick Apply

Refine Your Search

platform support advisor jobs in melbourne vic

Platform Support Advisor (Naarm, 1-Year FTC)

Senior Project and Support Manager

Student Enrolment Advisor (5-6 month contract)

Expressions of Interest - Melbourne Management Roles

Senior Advisor, Accessibility & Inclusion

Customer Success Consultant

Project & Program Advisor

Strategic Advisor

Talent & People Advisor

HR Advisor

Senior People Insights Advisor

Talent Acquisition Partner

Recruitment Advisor

Telehealth Nurse (Health Direct)

Advisor-Public Transport Programs

Advisor - Infrastructure Advisory Services

Advisor, People & Capability

Principal Customer Success Consultant

Policy Lead (Senior Policy / Projects Advisor)

Project Manager - Client Onboarding

I want to receive the latest job alert for platform support advisor in melbourne vic

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