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Senior Business Process Improvement Consultant
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- Health insurance
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Senior Business Process Improvement Consultant

UST Global -
Melbourne VIC

Apply Now

Job Details

13 days ago

Benefits

Health insurance

Qualifications

Business analysis
Visio
Business development
Analysis skills
Bachelor's degree
Business
Communication skills
Information Technology

Full Job Description

ID: 58619

1 Opening

Melbourne

Role description

The Senior Business Process Improvement Consultant is responsible for leading and delivering business and process improvement initiatives that align organisational strategy to execution. This role blends hands-on process discovery and modelling with business improvement design, operating model development, and stakeholder advisory. The consultant works across business and technology stakeholders to analyse current-state processes, identify improvement opportunities, and design future-state solutions that deliver measurable value and sustainable outcomes.

Key Responsibilities

Lead and facilitate process discovery workshops and stakeholder interviews across business and technology teams.
Develop high-quality end-to-end process maps and supporting documentation (L3–L4) using standard BPM tools.
Analyse process, organisational, data, and system landscapes to identify inefficiencies, risks, and improvement opportunities.
Design future-state (To-Be) processes, value streams, and contribute to operating model initiatives aligned to strategy.
Scope and support business improvement initiatives including process optimisation, re-engineering, automation, and technology enablement.
Communicate insights, findings, and recommendations clearly to senior business stakeholders and leadership teams.
Elicit, analyse, and document business and functional requirements, ensuring alignment between business needs, process designs, and proposed solutions.
Act as a liaison between business stakeholders and delivery teams to clarify requirements, assess solution options, and validate outcomes against agreed acceptance criteria.
Support governance, standards, and capability uplift for process and business improvement practices.
Mentor junior consultants and contribute to team capability development.
Support pre-sales, proposal development, and engagement scoping activities as required.

Required Skills and Experience

Bachelor’s degree in Business, IT, Management, or a related discipline.
5+ years’ experience in business improvement, process consulting, business analysis, or related roles.
Strong experience in process discovery, facilitation, and stakeholder engagement across varied audiences.
Demonstrated proficiency with process modelling tools such as Visio, ARIS, or equivalent.
Strong analytical, problem-solving, and written and verbal communication skills.
Consultative, professional, and client-focused working style.
Comfortable operating across both strategic and detailed delivery contexts.
Structured thinker with a strong focus on outcomes and value realisation.
Adaptable and able to work across industries, clients, and engagement models.

Desired Skills/Experience

Experience with business or process architecture concepts (capability models, value streams, operating models).
Exposure to large-scale transformation programs, automation, or technology-enabled improvement initiatives.
Relevant certifications or training in process improvement, business architecture, or change disciplines.

Benefits & Perks

Flexible/hybrid working arrangements.
Health insurance.
Novated Car Lease.
Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

Our commitment to Diversity, Equity and Inclusion

Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST

For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 35,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

#LI-BM

Skills

business analysis,business case development,requirements gathering,business process modeling,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

Refine Your Search

novated lease consultant jobs in melbourne vic

Senior Business Process Improvement Consultant

Assistant Development Manager VIC

Senior Consultant | Management Consulting – Strategy & Operations

Project Director

Marketing Technology Consultant

Sales Manager*

Geotechnical Engineer

Technical Consultant (Enterprise Platforms)

Graduate of Architecture | Designer

Developer – Microsoft Dynamics 365 Business Central (365 BC)

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