In-Demand Level 1 helpdesk Jobs in Melbourne Vic

ICT Support Technician
TechInnovate Pty Ltd —Williamstown North VIC
- $75,000 - $85,000 a year
- Full-time
- Management
- Administrative experience
- SharePoint
- Professional development assistance
Quick Apply
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
Receptionist/Facilities Support
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Parental leave
Quick Apply
10d
Dealer eServices Supervisor
Percepta —Melbourne VIC
- Analysis skills
- Communication skills
- Time management
Quick Apply
5d

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Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
On the job IT support: 2 years (Required). Minimum 2–3 years of hands-on IT support experience (helpdesk, field tech, or similar).
$45 - $52 an hour
Quick Apply

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ICT Support Technician

TechInnovate Pty Ltd
Williamstown North VIC

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Employee mentoring program
Professional development assistance

Qualifications

Management
Technical support
Administrative experience
DHCP
Driver Licence
IT support
DNS
SharePoint
Cybersecurity
Communication skills
VPN

Full Job Description

JOB TITLE: ICT Support Technician

WORK TYPE: Full Time

About us

TechInnovate is a Managed Service Provider specialising in cybersecurity, Microsoft 365, and solution architecture for Australian SMBs. We run a tight, technically strong team and pride ourselves on doing MSP work properly - clean documentation, mature processes, and clients who actually trust us. We're growing, and we're looking for an ICT Support Technician to join the service delivery team.

The role

You'll be the first point of contact for client support requests, operating in a helpdesk environment and handling inquiries via phone, email, and our ticketing system. You'll determine the software and hardware requirements needed to diagnose and resolve user issues, escalate cleanly to senior engineers when needed, and build out your skills across Microsoft 365, endpoint management, networking, and security tooling.

This isn't a script-reading help desk. We expect technicians to think, troubleshoot properly, and document their work so the next person doesn't have to start from scratch.

What you'll do

Respond to client inquiries about software and hardware problems via phone, email, and our ticketing system, working in a helpdesk/call-centre style environment
Determine software and hardware requirements to provide solutions to user issues
Install, download, configure, and update software on user devices, and ensure efficient use of applications and equipment
Adapt and configure existing applications and programs to meet client business requirements
Administer Microsoft 365 tenants - user lifecycle, mailbox config, Teams, SharePoint, licensing
Manage Windows and macOS endpoints through MDM and respond to security alerts
Implement and support business computer networks, including firewalls, switches, and Wi-Fi
Repair and replace peripheral equipment such as laptops, monitors, printers, docking stations, and network devices
Assist with designing and maintaining client-facing websites and web services
Document client environments and resolutions clearly in our knowledge base
Contribute to onboarding new clients and small project work as you grow into it

About you

1-3 years in an MSP or internal IT support role
Solid hands-on experience with Microsoft 365 administration
Comfortable troubleshooting Windows 10/11, basic macOS, and common business applications
Familiarity with Active Directory / Entra ID, MDM platforms, and endpoint security tools
Networking fundamentals - DNS, DHCP, VPN, basic firewall rules
Clear written and verbal communication - you can explain technical issues to non-technical users
Australian working rights, full driver's licence, and own reliable transport
Police check (or willingness to obtain)

Nice to have

Microsoft certifications (MS-900, AZ-900, MS-102, or similar)
Exposure to enterprise endpoint security, firewall, and PSA platforms
Scripting basics (PowerShell)
Essential Eight or ISO 27001 awareness

What we offer

$75,000 - $85,000 + super, based on experience
A clear pathway into Level 2 / engineering / cybersecurity specialisation
Training budget and time to study certifications
Small, capable team with no corporate fluff

To apply

If you're interested in this role or know of someone that may be, please click 'Apply Now'

Job Types: Full-time, Permanent

Pay: $75,000.00 – $85,000.00 per year

Benefits:

Employee mentoring program
Professional development assistance

Application Question(s):

Are you an Australian / New Zealand Citizen or a Permanent Resident? If not, what visa you currently hold.
Do you have a valid driver's license and access to a reliable vehicle for work-related travel?
What is your salary package expectation?

Experience:

Technical support: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

level 1 helpdesk jobs in melbourne vic

ICT Support Technician

Specialist Technician - Technical Support to Schools Program (TSSP)

Tier 3 Customer Support Agent (SaaS Helpdesk)

Receptionist/Facilities Support

Dealer eServices Supervisor

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