In-Demand customer experience manager Jobs in melbourne vic

Customer Service Consultant | Port Melbourne
Rentokil Initial —Port Melbourne VIC
- Full-time
- Sales
- Customer service
- Office
- Employee assistance program
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Operation Supervisor(English & Chinese)
Heytea —Melbourne City Centre VIC
- $65,000 - $100,000 a year
- Full-time
- Bilingual
- Management
- Sales
Quick Apply
Customer Solutions Advisor - Part time - Melbourne Airport
Vodafone —Melbourne VIC
- Part-time
- Parental leave
9d
Service Coordinator | Port Melbourne
Rentokil Initial —Port Melbourne VIC
- Full-time
- Administrative experience
- Computer skills
- Communication skills
- Employee assistance program
Quick Apply
Office Manager
CITO Transport Pty Ltd —Tottenham VIC
- $85,000 - $95,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
8d
Senior Product Support Manager
SoftVence Digital Solutions —Melbourne VIC
- $8,000 - $9,800 a month
- Full-time
- CRM software
- Supervising experience
- Business Administration
Quick Apply
Case Manager & Case Management Associate - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Case management
- Communication skills
- Time management
Assistant Store Manager
Harris Scarfe —Highpoint Shopping Centre VIC
- Weekend availability
- Merchandising
- Supervising experience
- Leadership
- Profit sharing
- Employee assistance program
Warehouse Manager
Harvey Norman —Sunshine VIC
- Weekend availability
- Customer service
- Forklift
- Warehouse
- Employee discount
Customer Communications Advisor (12-month)
Australia Post —Richmond VIC
- Full-time
- Recruiting
- Communication skills
1d
HOKA Chadstone | Store Manager
HOKA —Malvern East VIC
- Full-time
- Merchandising
Quick Apply
Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
5d
Area Manager - Victoria
Roll'd —Malvern East VIC
- From $100,000 a year
- Full-time
- Fuel card
Quick Apply
Merchandising Stocker
Costco AU —West Melbourne VIC
- Part-time
- Customer service
- Senior Secondary Certificate of Education
- No degree
Senior Manager, Strategy and Client Experience
Workplace Injury Commission —Melbourne City Centre VIC
- $201,315 a year
- Full-time
- Management
- Leadership
- Communication skills
13d
Customer Success Manager (SaaS | Construction Tech)
BuildPass —Richmond VIC
- $85,000 - $105,000 a year
- Full-time
- Construction
- AI
Quick Apply
6d
Store Manager - Northland
H&M —Preston VIC
- $81,000 - $85,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Employee discount
Quick Apply
Senior Customer Service Officer
Safe Transport Victoria —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
12d
Manager, Relocatables Team
Victorian School Building Authority —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Communication skills
6d

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Customer Service Consultant | Port Melbourne

Rentokil Initial -
Port Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Employee assistance program
On-site parking

Qualifications

Sales
Sales management
Customer service
Computer skills
Communication skills
Negotiation
Time management

Full Job Description

Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth?

At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Service Consultant on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office.

Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio. This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement.

The key responsibilities for this position include:

Forecast and track retention metrics
Resolve problems aligned to complaint resolution and customer in jeopardy procedures
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Management of customer escalations
Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
Maintain accurate records of all retention activities
Actively identify new business opportunities and communicate to the internal teams
Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
Provide a response and resolution to all customer queries within defined timeframes

To be successful, you will need to have the following:

Minimum 1 year experience in a Sales, Account Management, or Customer Service roles.
Highly developed negotiation skills to ensure contractual obligations are met
Demonstrated skills in B2B sales development
Highly effective time management skills
Intermediate computer and system skills
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to work in a team environment to support colleagues
Professional, reliable, and punctual.
Meeting Deadlines and KPIs' on a daily/monthly basis
High attention to detail
Outstanding verbal and written communication skills
Working from office Monday to Friday

Benefits of being part of the Initial Hygiene team:

Free Onsite Parking

Attractive opportunities to earn commissions
Comprehensive induction and training
Access to an employee assistance program, for you and your family
Ongoing learning and development
Career Progression

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks. Female and indigenous candidates urged to apply

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers.

Employee Testimonials:

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Quick Apply

Refine Your Search

customer experience manager jobs in melbourne vic

Customer Service Consultant | Port Melbourne

Entry Level Solar Sales Representative

Operation Supervisor(English & Chinese)

Customer Solutions Advisor - Part time - Melbourne Airport

Service Coordinator | Port Melbourne

Office Manager

Senior Product Support Manager

Case Manager & Case Management Associate - Expression of Interest

Assistant Store Manager

Warehouse Manager

Customer Communications Advisor (12-month)

HOKA Chadstone | Store Manager

Customer Service & Entertainment Manager

Area Manager - Victoria

Merchandising Stocker

Senior Manager, Strategy and Client Experience

Customer Success Manager (SaaS | Construction Tech)

Store Manager - Northland

Senior Customer Service Officer

Manager, Relocatables Team

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